2/10 Terrible
Beth-Ann B.
23 Sep 2024
Disliked: Cleanliness
Rocket Mortgage is looking for the home owner and Evolve is trash.
The property is in disrepair and the mortgage company is looking for the owner. Someone left a door hanger envelope on the front door the day of my arrival with a note stating that rocket mortgage is looking for them.
The list is extensive but to start…
The deadbolt on the front door doesn’t lock, leaving a filmsy lock on the bottom as the only security measure. The water pressure in all the sinks are horrible. Barely any hot water in the kitchen. The master shower is missing half a door so water gets everywhere. The alarm system went off due to comms error 2 hrs prior to my alarm (nightshift worker so a huge deal for me.) The layers of dust on the vents would be impressive if it wasn’t so disgusting. There is one solitary spoon among the rusted utensils. The garage smells like a landfill and it seeps into the house. I cleaned the entire kitchen on my arrival due to the awful stale cooked egg odor.
I contacted Evolve and VRBO and was told to contact the local contact that likely is the owner and not paying his mortgage. VRBO said Evolve is a trusted partner and I need to deal with them. Evolve asks me for context and proof then tells me what my expectations should be.
I would never let a company like Evolve manage my properties. VRBO’s response was a disappointment and I expected more.
Overall the property is not safe, secure, or clean and Evolve and VRBOs response has been lackluster at best.
Beth-Ann B.
Stayed 4 nights in Sep 2024