8/10 Good
Sharon Louise, Tranent
Travelled with family
27 Sep 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
ROOM:
We were in room 6306 and even though it was spacious, it could have been better!
❌Little issues like missing skirtings, marks on walls, broken blinds, bath didn’t drain, no cups for tea/coffee, mini fridge hardly filled up, only 4 beds for 5 people, tv’s didn’t work…
✅ Lots of room, beds made daily, powerful shower, 5th bed brought when requested next day, cups brought when requested same day, 2 large bathrooms, mezzanine was fab for family, nice balcony, garden view (peaceful), air con was good, lots of storage space…
CLEANLINESS:
❌Room cleaning wasn’t great standard, blob of suncream or something on staircase in room when we arrived which was there until we left!, a good few days no toilet roll was given, same sand on floor for 3 days, toilets not cleaned thoroughly, sticky hand prints on glass all around the hotel which was there the whole 11 days, piles of plates and rubbish in corridors for days, often dirty cups when handed drinks…
✅Beds made daily (not sure if clean sheets daily!), sinks cleaned, fresh towels daily, thorough cleanliness around the pool, always bartenders collecting cups and plates etc, sun loungers clean..
POOLS:
❌Water slide cut my son’s foot (ripped skin off), busy pool bar- long queues!
✅Beautiful pools, clean, tidy, lots of sun loungers available, lots of umbrellas, lots of choice of pools, relax pool is stunning, lovely water temperature, pool activities great, DJ great, lots of room..
FOOD:
❌Somethings just lukewarm, wouldn’t rate the a
Sharon Louise
Stayed 10 nights in Sep 2024