This hotel, and this company as a whole, should be razed. I'm no stranger to budget hotels, I travel solo often and just needed a room with a bed. This was barely that. When I arrived at 1am, I was told someone incorrectly checked me in 10 hours earlier and that I might not have a room. It was eventually figured out, I got a room. Minor inconvenience at this point. In the morning, I asked for the GM (as suggested by the night staff) and was immediately berated and embarrassed by the 3 employees hanging out at the desk. They literally laughed at me and refused any help. When I left, another guest followed me out just to make sure I was okay. Since then, I've been calling and emailing with this location's GM and the Red Roof main service line since they promised some type of compensation (their garbage rewards points, so not really much comp). It's now been FIVE WEEKS, and each time I reach out, I'm told "points are on their way!" Except they're not. At this point I'm fueled by spite for this absolute nightmare of a company. I've stayed in some real dumpster roach motels - and be assured that this is certainly one of them - but I will never stay in another Red Roof after the experience with their on-site staff, GM, and corporate. I paid too much for a room that was ultimately given to someone else, and to be laughed at by the staff, and to be strung along by their customer service. Stay literally anywhere else. Sleep in your car, it will have more amenities and better service.