6/10 Okay
Verified traveller
Business traveller
Feb 8, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The worst hotel in terms of customer service
I had such high hopes for this hotel. I was on an interview. I chose this property and was stunned at the lack of hospitality and professionalism by the staff. The worst encounter I have had at a hotel of this star class (4) has been at 21c. Hipsters usually are at the front desk and scowl at you. No hi how are you or can I help you. It is a joke. At nighttime the front desk “service” is even more horrendous. There is a large woman at night working who stares at guests and doesn’t say a word to them.
I have had a better experience at a roadside motel compared to 21c in Bentonville. It was incredibly shocking to see how little people cared. My Nespresso machine wasn’t working and I needed coffee so I called to the front desk in the early morning and I was told to come down to get lobby coffee and asked if I turned on machine (really?). went to the restaurant to obtain a cup, and it was watered down Lavazzo. Nespresso machine was eventually replaced I believe by housekeeping that day when I was out. Someone should have come up immediately with a new coffee machine. What a joke. Again how is this a 4 star hotel for executives traveling to Walmart?!?! I am a seasoned professional who has never experienced such crappy treatment in a hotel.
That being said, I went for dinner in the hotel’s restaurant, where the service was excellent. Staff there at bar in particular were very friendly.
The hotel as an art museum is a really cool concept. However I wasn’t offered a tour.
Verified traveller
Stayed 2 nights in Jan 2025
