The All In Hostel is a basic hostel in a great part of the city. Friedrichshain is an amazing neighbourhood, full of cool places to shop, eat, drink and dance, but avoid booking at this Hostel.
Myself and 2 friends booked a 6-bed private dorm, with ensuite bathroom for our trip. We didn’t want to share and the hostel offered a private dorm for just us 3. Upon arrival though, we were sent to an 8-bed shared dorm with no bathroom. When we queried this there was no-one around to help (it was after 12am) and no manager available to talk to. The next day we were rudely woken up by the staff who told us that we had to move to a 10 bed dorm immediately as another party had booked our room. We were not offered any apology and when we told them that we had been given the wrong room in the first place, they simply said it was hotels.com’s fault, they could do nothing about the situation and that we were to move immediately. We went to their alternative room, which was completely full, cold, dirty and had someone smoking in it. After refusing this room, and about 1 hour of waiting, we were offered an 8 bed room again and told this was all they could do. We were left to take a room we didn’t want, and weren’t sure whether we would be moved again during the weekend.
The staff were rude and unhelpful, making it appear as if we were causing them a problem by complaining about the shocking customer service on display. They made little attempt to make the situation better, apart from giving us a free breakfast the next day (Worth about 3 Euros). All this left a bitter taste in the mouth, as the trip was supposed to be a fun time, but was marred and disrupted. We spoke to some of the other guests who had also had the same problem and it appeared the hostel was simply overbooking the rooms and not providing the services they offered. The desk staff did not seem to know much about the booking system and the problems it caused, and whilst the room we moved to was clean and sparse, it was completely not what we booked. A shame, because the area was great and the hostel, minus the dirty room we were offered, was actually of a generally clean standard. But the staff’s attitude and ineptitude was awful. Book somewhere else.