6/10 Okay
Emma
Travelled with family and small children
3 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in around 9pm all was fine the lady on reception was lovely and even told us where the local shop was across the road and what time it was open to. About 10.40pm kids were in bed and I took a shower. All of a sudden there was poo and toilet roll coming up the shower waste and onto my feet. I screamed and jumped out the shower and washed my feet in the sink and wiped with tissue the toilet and flushed which then made the issue worse as all the toilet started coming up the shower. I got dressed and went to reception which I got another room at 11pm at night I had to get the kids up and pack up everything up and go up 2 floors. The next morning this room the sink was backing up when brushing teeth and took about 20mins to drain. There is clearly a plumbing issue at the hotel. I didn't have a wash after that as was scared to with the sink backing up incase the same thing happened. I asked for a refund and they said a refund of breakfast was the best they could do this was after multiple back and forth. I have taken videos of the state of the bathroom
Emma
Stayed 2 nights in Oct 2024