The hotel isn't living up to it's potential,the property is tired,it lacks personality,our room had frosted glass windows and whilst I didn't expect a view,you can normally look out and see the sky,however if you opened the windows you had a constant booming of I think the boiler and it looked grotty.The room was small but that was ok although the bed and pillows felt uncomfortable,the shower door didn't shut, the breakfasts at the hotel where very good as was the afternoon tea,however the evening meal was of poor quality lacking choice and what I'd describe as pub grub which is fine but not for a spa hotel.Check out wasn't great the receptionist started off bubbly and friendly but got grumpy with me as I pointed out that they'd over charged me,I wasn't rude neither was she,she just seemed grumpy.The staff in the restaurant where friendly,cheerful and helpful
