2/10 Terrible
Heidi
5 Oct 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The Wilson
I recently stayed at this hotel and unfortunately, my experience was less than satisfactory. The balcony, which should have been a relaxing spot to enjoy the view, was rendered unusable due to uncomfortable chairs that made it impossible to sit for more than a few minutes. Additionally, the automatic lights on the balcony attracted bugs at night, making it unpleasant to spend any time outdoors.
When I raised these concerns with the staff, they dismissively mentioned that the lights were automatic and there was nothing they could do. It was frustrating to see that my light was the only one left on, attracting bugs, while the others were off. It felt like a simple fix that was overlooked.
Furthermore, the maid service was lacking, as they did not even refresh basic amenities like lotion and other items. While I understand and appreciate the idea of service every other day, it is vital that the service provided is done correctly.
Overall, my stay was marred by these issues, and I hope the hotel management addresses these concerns to ensure a more pleasant experience for future guests.
Heidi
Stayed 3 nights in Sep 2024