2/10 Terrible
Tina
25 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first and only time I have left a "hotel" without staying in a non-refundable. It did not feel safe here. It's not a hotel, but an old house on a busy road. No soundproofing and floorboards creaking loudly above me. Other guests kept leaving front door unlocked so anyone could get in and there are no staff or reception.
I sent a message with a general question to the the hotel and never heard back.
My expedia confirmation said I would receive my check in instructions 24 ahead... had a text message less than 1 hour ahead. Other guests kept asking me how to get in, was confusing. There was not one bit of signage to even say it was a hotel! I was so confused I walked past it twice!
Once I got to my room in the clustraphobic house, it was filthy, disgraceful. The bed was messy all the covers kicked off with an a pizza box, food and old crumbs and dirt all over the sheets and the bed had OLD DIRTY TOE NAILS ACROSS THE BEDSHEETS. Room filled with rubbish and old takeaway, dirty and unclean. I have never seen anything like it.
Kept trying numbers until I got hold of them, by this point I was really upset. They said they gave me the wrong room... and then gave me the wrong code for the next room! Luckily I got them to stay on the phone with me until was in new room. This was clean, but as I said it was noisy, no soundproofing, doors are heavy and slam and unlocked front door and no staff made me feel unsafe. It was on a busy main raod.
I got the hell outta there!
Tina
Stayed 1 night in Aug 2024