2/10 Terrible
IAN
Travelled with partner
10 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel we've ever stayed at. Avoid at all possible costs. This referred to a hotel booking for 2 nights. Upon arriving, we quickly realised the room was unsuitable. It was absolutely filthy. It wasn't clean at all. It stank of smoke. The bedsheets had stains on them and hair all over them. The shower had black mould in it. We checked in around midnight (which the staff member seemed annoyed that we dared check in so late, despite us forth warning them of our arrival time months in advance and paying for a late check in). We then proceeded to wander the streets of Blackpool until 2am during a storm to find alternative accommodation. No hotels were available, so we were forced with no option but to return to the hotel and stay 1 night. It was the worst hotel night experience we've ever encountered. The fire alarm went off in our room at 3am, which nearly gave us a heart attack. We had to sleep with the window wide open just in an attempt to alleviate the stench of smoke. We then checked out early and forfeited our 2nd night. The hotel staff have since claimed there was nothing wrong with the room. No doubt they'll attempt to respond to this review with claims the room was fine. Trust me, it was not fine. It was the dirtiest room we've ever stayed in. We addressed the issues with the staff when we checked out early and the response was that they'd simply get another staff member to call us, which they of course never did.
IAN
Stayed 2 nights in Dec 2024