2/10 Terrible
Daniel
Travelled with family
5 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel
Avoid this hotel at all costs. You will be better off staying in a tent in a public park.
It was parent’s weekend at IU and of course, I was price gouged and ended up paying 2 x what the room is worth. I expected a much better and polished experience for the additional amount I paid. This hotel is a complete disaster.
1. The hotel has an overall stench. It spells like gasoline and a chemical agent. It permeates the hallways and rooms.
2. Despite saying they offered it, they don’t provide maid service. When I inquired about it after being away from my room for 8 hours the front desk person said they may get around to it. They never got around to it on a two-night stay.
3. The bathtub did not drain. At all. When I told the front desk at 8am when I returned at 5pm in the afternoon the tub was still full. When I inquired at the front desk they had no record of my maintenance request. They said the morning person with whom I made my request never wrote down the request even though they had a maintenance person on site that day. Service isn’t really something they believe in.
I cannot reiterate enough - do not stay at this hotel.
Daniel
Stayed 2 nights in Sep 2024