4/10 Poor
Marianne
28 Oct 2024
Liked: Property conditions & facilities
Check the shower to make sure it drains
Check in was easy and quick. Once we got to our room, RM 421 I took a shower and the shower didn't drain... like at all. So I turned it off before it would have overflowed. The hotel staff was contacted and made aware of the situation and they moved us to the same room on the Second Floor Rm 222. I contacted the front desk the next morning when I realized I didn't have my facewash or razor. It was a new facewash that I had just recently purchased - Noon Aesthetics CosmoClear Purifying Cleanser. Magically it was no where to be found. I was told they checked Rm 421, since no one had been checked in to that room since we left it, and it's on a floor you can only access with special card, and the only person who had been in there was housekeeping. Yet Housekeeping hadn't seen it.... what if it had been something of much higher value? I don't feel as though this hotel or the staff cared or even tried to locate my facewash. They also came in to our new room while we were gone, turned on our T.V. and our lights, replaced the towels we has just used. We had all of our items unpacked. I'm a native to Boise, ID. I'm very disappointed in the service industry here. 2/10 - Would not recommend.
Marianne
Stayed 1 night in Oct 2024
