10/10 Excellent
Susan
Travelled with partner
17 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived in the early hours after a delayed flight and having to report lost luggage. The front door was locked but a member of staff was there quickly to let us in. He was very efficient and sympathetic towards the very disrupted start to our trip and immediately added a time extension to our room because we’d got to return to the airport within a few hours to collect luggage arriving on the next flight. We were very tired and slept well, even if only for a few hours. Breakfast was very good with a choice of fruit, pastries, cereals, meat, salad and cakes. There were also hot and cold drinks and juices. We left our bags in our room whilst returning to the airport for our lost luggage. The train station and monorail to the airport were just a short walk from the hotel. After a lot of wasted time at the airport we finally returned to the hotel, very flustered and just after the checkout time, but our bags were still in the room. The receptionist was very understanding and reactivated our keycards so that we could retrieve our baggage and organise ourselves. We were able to leave our luggage in a storage room to enable us to see a little bit of Bologna. There was a changing room for us to use when we returned. We had to move on as we were getting a train to another city but wish we’d had more time to enjoy the facilities at the hotel. The pool area looked great with showers, plenty of seating and shaded areas. We would certainly stay here again if flying to Bologna.
Susan
Stayed 1 night in Jul 2024