This hotel is terrible. I advised them of my late arrival since they close at 9PM, I travel from Paris, there is no way I can be there by 9PM. On arrival, I tried to use the automatic machine located in the hotel, only to find out, my reservation can not be found. Shocking! I almost became homeless instantly. Luckily a young man entered the hotel, and I asked him to call the number indicated on the machine. Quickly enough, a caretaker came to counter, but told me I have NO reservation, and the hotel is full. I showed him my hotels.com reservation both on paper, and in my computer. He still said my name is not on the list. Thankfully I looked at that list, my name is on there, I wonder why he kept saying I don't have a reservation? The hotel did reply to my e-mail quickly, but did not say clearly about the access code. Anyway, otherwise everything else is fine.