6/10 Okay
joanne
Travelled with family
2 Dec 2024
Weekend stay at Village Hotel.
When we arrived was greeting at checkin. Went to room couldn’t get in door was not opening, had to go down to change key. Bed was cosy, enjoyed wide screen tv. The view from window was nothing but a rooftop. Pitched dark at night so we closed roller blind. There was a big chipped in the bath and I reported and engineered came up said nothing can be done. I went spoke to receptionist but they said they report it but nothing was done. Went downstairs to get deal Black Friday deal and it was a little hassle to do so. I was helped by the manager but going into pub grill they still requested a voucher even though the bar code was on my email.
They said the meal for two was only for one. the bar staff had to go get approval that it was a deal 2 for 1 so we both could have breakfast. They also charged full price each so I ended paying double price. I query this and yet to be refunded on the breakfast deal.
Overall it’s lovely to stay at village. It’s nice friendly atmosphere lots to do Swimming, sauna hot tub and gym. I enjoy Starbucks cafe and its really nice to stay at Village Hotel when there no problem to deal with.



joanne
Stayed 3 nights in Nov 2024