To start, the view from this property and the deck and pool area are spectacular. It is truly a beautiful area. We wanted to love this house.
However, we were thoroughly disappointed with the state of the house inside. These were the significant issues:
- Cleanliness: it seemed as though the property had not been opened up for summer visitors. The bathrooms were horribly dirty and moldy. There were dead bugs on the floor in all of the rooms. We had to vacuum the property ourselves. There were ants all over the house, coming out from the walls.
- Bathrooms and hot water issues: there are not four full bathrooms. There are two toilets inside of the house, which is not sufficient for hosting the advertised capacity of 11 people. There is one toilet outside near the pool area that was dirty and not functional. There were 4 showers - none of the hot water worked when we arrived, and we had to call the manager to come back and fix it. Hot water still did not work in one of the showers.
No wifi as advertised: the house was supposed to have wifi. When we checked in, we told the manager it did not work - she said she could not fix it. I sent 3 messages to the host during our stay alerting her and asking for a fix, and she responded only after we had checked out. The wifi router was on, and there was a message from the provider Orange that the account had been canceled. After my complaint, the host called a friend still in Paris to say ants had eaten through the cable (this was not true, and if true, disgusting). This is unacceptable for a group of international visitors who expected to have wifi.
No fans or screens for ventilation: the house has big doors/windows, but no screens to allow for ventilation at night. There was only 1 fan for the house of 5 bedrooms. It was unbearably hot- our group went to Carrefour and purchased 5 fans so that we could sleep.
Broken door in the dining room: this door did not properly shut and was a security hazard.
Extra purchase of linens: before our stay, the host messaged me to ask if we needed to rent linens for an additional fee. We agreed and transferred her money. When we arrived, the beds did not have the appropriate sheets, and only pool towels were left for us. We contacted the manager who came back to provide the correct lines (sheets and towels) that we paid extra for.
Despite the gorgeous view and outdoor area, we would not stay here again.