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citizenM Boston Back Bay

4.0 star property
4-star hotel near Northeastern University

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Photo gallery for citizenM Boston Back Bay

Lobby lounge
Exterior
Lobby sitting area
Interior detail
Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk

Explore the area

View in a map
408 Newbury street, Boston, MA, 02115
  • Place, Newbury Street
    ‪1 min walk‬
  • Place, Hynes Convention Center
    ‪5 min walk‬
  • Place, Fenway Park
    ‪8 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪6 min drive‬

Room options

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (High Floor)

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed (View)

  • Sleeps 2
  • 1 King Bed

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Exterior

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  • Pet-friendly
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3.7 out of 5, Good, 1,016 reviews
The price is CA $171
CA $200 total
includes taxes & fees
Dec 20 - Dec 21
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About the area

Boston

Fenway–Kenmore stay.Within a 10-minute walk of this Fenway–Kenmore hotel, you'll find Newbury Street and Northeastern University. Also, Fenway Park is within half a mile (1 km) and Copley Square is within 2 miles (3 km).

What's nearby

  • Newbury Street - 1 min walk - 0.1 km
  • Berklee College of Music - 3 min walk - 0.3 km
  • Hynes Convention Center - 5 min walk - 0.5 km
  • Northeastern University - 8 min walk - 0.7 km
  • Fenway Park - 8 min walk - 0.7 km

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Wendy's - ‬3 min walk
  • ‪The Bebop - ‬3 min walk
  • ‪Dunkin' - ‬3 min walk
  • ‪Chicha San Chen 吃茶三千 - ‬1 min walk
  • ‪Starbucks - ‬2 min walk

About this property

citizenM Boston Back Bay

4-star hotel near Northeastern University
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

  • 1 building
  • 399 guestrooms or units
  • 14 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

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includes taxes & fees
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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1569 out of 2043 reviews
Rating 8 - Good. 310 out of 2043 reviews
Rating 6 - Okay. 100 out of 2043 reviews
Rating 4 - Poor. 31 out of 2043 reviews
Rating 2 - Terrible. 33 out of 2043 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Deborah and Dan, WELLS

Stayed 1 night in Jun 2025

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We felt 30 years younger

Different type of vibe in this modern day hotel Every thing was great. Room very small but perfect for use. Bed was very comfortable but against window were we had to climb over each other during the night. It was a fun experience at that.
Stayed 2 nights in Aug 2025

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very small.
Stayed 3 nights in Jul 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit different than normal USA hotels, more of a European style but none the less it was outstanding. Great location for going to Fenway Park.
Stayed 1 night in Aug 2025

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Antony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Trendy, Tech-Savvy Stay in the Heart of Boston CitizenM Boston Back Bay offers a unique and modern experience right in downtown Boston. Located directly opposite the Hynes Convention Centre train station and close to TJ Maxx and a variety of restaurants, the location is ideal for both business and leisure travelers. The hotel has a vibrant, youthful atmosphere with a stylish first-floor living area that feels like a student union bar—full of energy and people working on laptops. It’s a great space to relax, socialize, or get some work done. Everything about the hotel is high-tech. Self check-in and check-out are done via iPads, and each room comes with an iPad that controls lighting, temperature, and entertainment. It’s a fun, futuristic touch that adds to the overall experience. The rooms, while compact, are cleverly designed. The king-size bed is very comfortable but takes up most of the space, which can be a bit awkward if you're sharing—especially for the person sleeping by the window. Storage is minimal, with a small fridge and limited closet space, so many guests end up spending more time in the communal areas downstairs. Overall, CitizenM is perfect for solo travelers or couples who appreciate modern design, tech features, and a lively atmosphere. If you’re looking for a stylish, centrally located hotel with a social vibe, this is a great choice.
Stayed 8 nights in Jul 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location in Back Bay

We had a nice stay, and it was very convenient to Fenway. We are active seniors but having to climb out of the bed could be challenging (especially during the night) as it is placed against the wall on three sides, and the person on the "open " side would have to move to allow the other out of the bed. Just something to be aware of. The hotel is literally across the street from the Convention Center T stop, another great convenience. We 'd definitely stay there again if we could have a different configuration of the bed.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant surprise

Great hotel - very tech oriented but easy to adjust to. Small but smartly appointed rooms that were super clean and comfortable. Lots of space in the lobby area to lounge or get food and drink at their well-stocked bar. Great location for Back Bay Boston. Everything easily accessible from hotel by walking or by train.
Stayed 2 nights in Aug 2025

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Gerda

Stayed 3 nights in Apr 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Mindy, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Faaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
From checking in to checking out, the staff was amazing. The receptionists and bar attendants (chef kiss) awesome. Helpful. Friendly. Just all around amazing and what you want in a hotel. I will be back and staying at more CitizenM hotels.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Concept

Beautiful, efficiently designed modern themed hotel with restaurant, bar and lovely work area.
Stayed 2 nights in Jun 2025

10/10 Excellent

Janet, Bend

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but efficient rooms. Great area.
Stayed 3 nights in May 2025

10/10 Excellent

Keval

Stayed 2 nights in Aug 2025

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities

Mixed feelings

The stay was fine. This hotel seems to be targeted at youth. We noticed we were like 25 years or more older than everyone else. The room was small and the bed took up half with only one side exposed for entry. This can be extremely difficult for folks as they age or anyone with back issues or other mobility problems. That being said, we got a great nights sleep on the bed. The room is technologically run. It has some fun features but that’s only when it works. Any hiccup can be confusing and frustrating. Controlling the TV was not fun… It would have to be the right circumstances for us to choose CitizenM again.
Stayed 2 nights in Aug 2025

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we expected from CitizenM. The only issue is elevators. They reserve the two back elevators for the roof bar and send guests away to the front ones, so wait is usually lengthy.
Stayed 6 nights in Aug 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Small, modern hotel convenient to shopping, dining and transportation. The rooms are quite small with a small sink/vanity out in the open and separate from an enclosed toilet/shower combo. The iPad controls your tv (didn’t work for us), lights and curtains. I woke up early and got ready in the dark to not wake my husband. We only stayed for 3 nights so it was fine. Friendly workers. You need to ask for your room to be cleaned as they are environmentally friendly. I’d stay again for a short get-away!
Stayed 3 nights in Aug 2025

8/10 Good

Katherine

Stayed 1 night in Jul 2025

10/10 Excellent

Nate

Stayed 4 nights in Aug 2025

10/10 Excellent

Scarlet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Aug 2025

10/10 Excellent

Carl

Liked: Cleanliness
Stayed 7 nights in Aug 2025