See all properties

citizenM Boston Back Bay

4.0 star property
4-star hotel near Northeastern University

Choose dates to view prices

Photo gallery for citizenM Boston Back Bay

Lobby
Lobby sitting area
Terrace/patio
Exterior
Interior detail

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
408 Newbury street, Boston, MA, 02115
  • Fenway Park
    ‪8 min walk‬
  • Copley Square
    ‪13 min walk‬
  • Boston University
    ‪2 min drive‬
  • Boston, MA (BOS-Logan Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

8.8 out of 10
Excellent
(38 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(197 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Indoor pool

Hampton Inn & Suites Boston/Waltham

Waltham
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, 1,390 reviews
The price is CA $206
CA $230 total
includes taxes & fees
Sep 21 - Sep 22
Hampton Inn & Suites Boston/Waltham

About the area

Boston

Fenway–Kenmore stay.Within a 10-minute walk of this Fenway–Kenmore hotel, you'll find Newbury Street and Northeastern University. Also, Fenway Park is within half a mile (1 km) and Copley Square is within 2 miles (3 km).

What's nearby

  • Hynes Convention Center - 5 min walk - 0.5 km
  • Northeastern University - 8 min walk - 0.7 km
  • Fenway Park - 8 min walk - 0.7 km
  • Copley Square - 13 min walk - 1.1 km
  • Boston University - 2 min drive - 2.2 km

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪The Bebop - ‬3 min walk
  • ‪Dunkin' - ‬3 min walk
  • ‪Wendy's - ‬3 min walk
  • ‪Tatte - ‬4 min walk
  • ‪Starbucks - ‬2 min walk

About this property

citizenM Boston Back Bay

4-star hotel near Northeastern University
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

  • 1 building
  • 399 guestrooms or units
  • 14 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Similar properties

Exterior

Copley Square Hotel, a FOUND Hotel

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
4.3 out of 5, Excellent, 3,818 reviews
The price is CA $253
CA $294 total
includes taxes & fees
Sep 21 - Sep 22
Copley Square Hotel, a FOUND Hotel

Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1392 out of 1798 reviews
Rating 8 - Good. 268 out of 1798 reviews
Rating 6 - Okay. 83 out of 1798 reviews
Rating 4 - Poor. 25 out of 1798 reviews
Rating 2 - Terrible. 30 out of 1798 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mindy, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

8/10 Good

Katherine

Stayed 1 night in Jul 2025

10/10 Excellent

racquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy, very clean, super quiet given the amount of rooms. Incredibly affordable especially since you couldn’t ask to be in a better part of town. All in all a great option, I will definitely stay here again on any future trip to the area.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jeanmarlyn

Stayed 2 nights in May 2025

10/10 Excellent

Hope

Stayed 1 night in Jun 2025

8/10 Good

Johanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a different type of hotel than I use use to but I loved it
Stayed 2 nights in Jun 2025

10/10 Excellent

Mahsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was a good experience overall. The room was clean, comfortable, and well-maintained, which made it easy to relax after long conference days. The only issue I encountered was that one of the towels in the room was not clean. However, the staff responded quickly and brought fresh towels right away, which I appreciated. Their prompt service helped maintain a positive experience.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lindsay, university park

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It felt like a very international experience! Plus…the views…at check in they ask which view you want! Choose the river (Newbury). I stayed for business and didn’t spend a lot of time in the room. Breakfast buffet was fire. Not included but worth it. Just the lattes or specialty coffee inclusion is worth it! The rooms are tight but very functional. the iPad controls everything in your room which is very futuristic - a few glitches were annoying but worked through it. The mood settings are so fun. Definitely a different experience but once you embrace it, pretty cool. Gym was great, very airy and had options including a water based rower! Very walkable as well, about 20 minutes to back bay.
Stayed 1 night in Jun 2025

10/10 Excellent

Jesus Angel Almaguer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and gentle personal.
Stayed 6 nights in Jun 2025

8/10 Good

Christine, Miami

Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Very nice, clean, and modern. We needed a little more room but hotel was lively and fun.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ana Laura

Stayed 2 nights in Jun 2025

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service
Close to Fenway but no parking at the Hotel.
Stayed 1 night in Jun 2025

4/10 Poor

Michael

Liked: Cleanliness, staff & service
Disliked: Room comfort
The room was ridiculously small… worse than a cruise ship. I will never stay here again.
Stayed 3 nights in Jun 2025

8/10 Good

Daniel

Stayed 4 nights in Jun 2025

10/10 Excellent

Michely

Stayed 4 nights in Jun 2025

10/10 Excellent

Marian

Liked: Cleanliness, property conditions & facilities
Modern, friendly, warm and inviting
Stayed 2 nights in Jun 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiny rooms great service
Stayed 1 night in Jun 2025

10/10 Excellent

Brenda

Stayed 1 night in Jun 2025

10/10 Excellent

Élodie

Stayed 2 nights in Jun 2025

10/10 Excellent

Allison

High tech rooms, lots of work space
Stayed 3 nights in Jun 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jun 2025

10/10 Excellent

Hilda

Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very clean modern rooms.
Stayed 1 night in Jun 2025

10/10 Excellent

Alan

Stayed 1 night in Jun 2025