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citizenM Boston Back Bay

4.0 star property
4-star hotel near Northeastern University

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for citizenM Boston Back Bay

Exterior
Lobby sitting area
Exterior
Terrace/patio
Bar (on property)

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Gym
  • Air conditioning
  • Free WiFi

Explore the area

Map
408 Newbury street, Boston, MA, 02115
  • Newbury Street
    1 min walk
  • Veritas Lounge
    1 min walk
  • Hynes Convention Center Station
    1 min walk
  • Boston, MA (BOS-Logan Intl.)
    20 min drive

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby sitting area

The Revolution Hotel

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1848)
The price is CA $115
per night
CA $134 total
includes taxes & fees
5 Jan - 6 Jan
The Revolution Hotel

About the area

Boston

Fenway–Kenmore stay.Within a 10-minute walk of this Fenway–Kenmore hotel, you'll find Newbury Street and Northeastern University. Also, Fenway Park is within half a mile (1 km) and Copley Square is within 2 miles (3 km).

What's nearby

  • Hynes Convention Center - 6 min walk
  • Northeastern University - 10 min walk
  • Fenway Park - 11 min walk
  • Copley Square - 14 min walk
  • Boston University - 4 min drive

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Bukowski Tavern - ‬4 min walk
  • ‪Wendy's - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Tatte Bakery & Cafe | Berklee - ‬4 min walk
  • ‪The Bebop - ‬4 min walk

About this property

citizenM Boston Back Bay

4-star hotel near Northeastern University
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

  • 1 building
  • 399 guestrooms or units
  • 14 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Languages

English

Property amenities

Family friendly

  • Refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–11:00 AM: USD 20 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 49
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 43-inch LED TV
  • Digital channels
  • iPad
  • iPod dock
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Refrigerator

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 350 out of 467 reviews" "
Rating 8 - Good. 71 out of 467 reviews" "
Rating 6 - Okay. 27 out of 467 reviews" "
Rating 4 - Poor. 8 out of 467 reviews" "
Rating 2 - Terrible. 11 out of 467 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

EVAN, Concord

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

WILLIAM, AUGUSTA

Stayed 5 nights in Oct 2024

2/10 Terrible

ANNE

Stayed 1 night in Nov 2024

2/10 Terrible

WILLIAM, AUGUSTA

Liked: Cleanliness
Disliked: Staff & service
When I have a meeting at the Hynes convention center, I’ve usually stayed somewhere on Newbury. I had to book late this time and couldn’t find one. The hotels in the area were mostly booked, but CitizenM did have availability, although at an amazingly exorbitant rate. On the positive side, it’s across the street from a T station and a short walk to the convention center. The room was clean and the pillows were comfortable. However there are significant drawbacks. A dysfunctional app is needed for checkin, and it controls room temp, lights, TV, HVAC, and other room functions. There is no coffee maker and the fridge is quite small and not particularly cold. I chose a soundproof room that was anything but soundproof. The bed extends from one wall to the other, making it open on one side only, and the mattress is very firm. The real gripe I have is that the room is extremely tiny for the very high room rate. Amazingly, the desk clerk simply and steadfastly refused to give me a printed receipt at checkout because I had booked the room through Travelocity. I should have asked to speak to a manager about this, but I needed to get to the airport. I would not stay there again unless there were no other option. Boston, of course, has many other options.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, easy check in, room with a cool vibe, comfortable bed
Stayed 2 nights in Sep 2024

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
First time staying at a citizensM. And we loved it! Will consider this an option in the future!
Stayed 2 nights in Sep 2024

10/10 Excellent

Sarah

Stayed 3 nights in Aug 2024

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Can't wait to come back.
Stayed 1 night in Sep 2024

2/10 Terrible

James

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was small and cramped, nothing worked because the Ipad controlled all functions. I had to crawl over my wife to get in and out of bed. It was too much money to pay for the room with no amenities.
Stayed 2 nights in Sep 2024

10/10 Excellent

John, Williamsburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and it felt very European. The views were amazing as well as the lobby and staff. I highly recommend this hotel and it’s within walking distance to most places although the entrance to the T was closed when I was there but amazing nonetheless!
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at citizenM. Staff were very pleasant, and surroundings very clean. My only concern was the lights of the room being controlled by the ipad!
Stayed 5 nights in Sep 2024

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citizen M is a micro hotel and very high tech, so you know what you get if you have stayed a one before. Very clean and everyone is so helpful and nice!
Stayed 2 nights in Sep 2024

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A night at the CitizenM
The check in process is completely self service but there is one or two check in staff to assist. The guest will also self program their room keys. The rooms at the CitizenM are long and narrow. Actually, the rooms are exactly the width of the bed from head to toe. There are no tables and only one chair under a low shallow shelf on the wall. There’s no bench to put a suitcase on so two people wanting to change clothes will have to do it one at a time. The bathroom/shower is literally a glass booth about six feet long and three feet deep. Everything in the room, blinds, lights, tv are controlled with a tablet in the room which can be very intimidating to those who rarely use technology. I don’t recall seeing any of this disclosed in the hotels.com listing. This was an eye opening experience
Stayed 1 night in Sep 2024

10/10 Excellent

Warwick

Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Tiny hotel room with great location in Back Bay
Con: Room is tiny. Bed is against the wall, so anyone taller than 6’3” wouldn’t be able to fit. Bathroom is a shower with the door open in front of the toilet. Tight space. Sink is outside the bathroom in the walkway. Pro: The location of the hotel is great. Access to subway across the street and plenty of restaurants around.
Stayed 3 nights in Sep 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Carrie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Liked: Cleanliness
Stayed 1 night in Sep 2024

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Priscilla, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and the staff was excellent, particularly the kitchen/bartending staff (Venny and Jay).
Stayed 3 nights in Sep 2024

10/10 Excellent

Evan

Stayed 2 nights in Aug 2024

10/10 Excellent

Yanitza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Paola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a nice hotel! Extremely clean and the staff is very friendly. Check-in and check-out is super easy and staff is around to help with any questions. Will definitely be staying at another one of their hotels again!
Stayed 3 nights in Sep 2024