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citizenM Boston Back Bay

4.0 star property
Hotel near Northeastern University in Boston

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for citizenM Boston Back Bay

Exterior
Exterior
Lobby sitting area
Check-in/check-out kiosk
Terrace/patio

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
408 Newbury street, Boston, MA, 02115
  • Newbury Street
    1 min walk
  • Berklee College of Music
    3 min walk
  • Hynes Convention Center
    6 min walk
  • Boston, MA (BOS-Logan Intl.)
    20 min drive

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby sitting area
The Revolution Hotel
Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1829)
The price is CA $155
per night
CA $181 total
includes taxes & fees
5 Dec - 6 Dec
The Revolution Hotel

About the area

Boston

Fenway–Kenmore stay.Within a 10-minute walk of this Fenway–Kenmore hotel, you'll find Newbury Street and Northeastern University. Also, Fenway Park is within half a mile (1 km) and Copley Square is within 2 miles (3 km).

What's nearby

  • Hynes Convention Center - 6 min walk - 0.6 km
  • Northeastern University - 10 min walk - 0.9 km
  • Fenway Park - 11 min walk - 1.0 km
  • Copley Square - 14 min walk - 1.2 km
  • Boston University - 4 min drive - 4.4 km

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Bukowski Tavern - ‬4 min walk
  • ‪Wendy's - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Tatte Bakery & Cafe | Berklee - ‬4 min walk
  • ‪The Bebop - ‬4 min walk

About this property

citizenM Boston Back Bay

Hotel near Northeastern University in Boston
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at citizenM Boston Back Bay.

This Boston hotel is smoke free.

  • 1 building
  • 399 guestrooms or units
  • 14 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Languages

English

Property amenities

Family friendly

  • Refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–11:00 AM: USD 20 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 49
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 43-inch LED TV
  • Digital channels
  • iPad
  • iPod dock
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Refrigerator

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 246 out of 343 reviews" "
Rating 8 - Good. 57 out of 343 reviews" "
Rating 6 - Okay. 24 out of 343 reviews" "
Rating 4 - Poor. 6 out of 343 reviews" "
Rating 2 - Terrible. 10 out of 343 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

WILLIAM, AUGUSTA

Stayed 5 nights in Oct 2024

2/10 Terrible

ANNE

Stayed 1 night in Nov 2024

2/10 Terrible

WILLIAM, AUGUSTA

Liked: Cleanliness
Disliked: Staff & service
When I have a meeting at the Hynes convention center, I’ve usually stayed somewhere on Newbury. I had to book late this time and couldn’t find one. The hotels in the area were mostly booked, but CitizenM did have availability, although at an amazingly exorbitant rate. On the positive side, it’s across the street from a T station and a short walk to the convention center. The room was clean and the pillows were comfortable. However there are significant drawbacks. A dysfunctional app is needed for checkin, and it controls room temp, lights, TV, HVAC, and other room functions. There is no coffee maker and the fridge is quite small and not particularly cold. I chose a soundproof room that was anything but soundproof. The bed extends from one wall to the other, making it open on one side only, and the mattress is very firm. The real gripe I have is that the room is extremely tiny for the very high room rate. Amazingly, the desk clerk simply and steadfastly refused to give me a printed receipt at checkout because I had booked the room through Travelocity. I should have asked to speak to a manager about this, but I needed to get to the airport. I would not stay there again unless there were no other option. Boston, of course, has many other options.

10/10 Excellent

Tony

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Ysabel

Everything
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing spot, clean building, clean hotel, nice and quiet area
Stayed 2 nights in Aug 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel! Clean, friendly, fun decor and close to several great shops and restaurants!
Stayed 1 night in Aug 2024

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly covenant the view is wonderful. The price affordable great 5 stars easy will suggest other's check it out. advantage
Stayed 2 nights in Aug 2024

10/10 Excellent

HASMIG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, unique, stylish and comfortable
Stayed 2 nights in Aug 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Jennifer

Stayed 4 nights in Aug 2024

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very high tech facility. Loved all the comfy sitting areas. Beautiful hotel. Very small rooms but comfortable.
Stayed 1 night in Aug 2024

10/10 Excellent

Richard, Los Gatos

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Service staff (Venny) was great. Rooms quite small but modern and tech savvy
Stayed 2 nights in Aug 2024

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First I want to point put that Jay, an amazing lady who works at CanteenM, constantly went above and beyond the call of duty to make our stay exceptional. She was friendly ad made sure our expectations were exceeded. Thank you personally to her for everything. The rest of the staff was friendly and happy to help. Check in and put was quick and easy, security measures really pleased us. Overall i would recommend you to friends and family without any hesitation. I know you are a new establishment in the back bay lication and I wish you all the success possible.
Stayed 3 nights in Aug 2024

6/10 Okay

Christina

Liked: Cleanliness, property conditions & facilities
M for Modern but Mini
First… the positive. Everything about the place was clean, decorated (albeit a bit quirky), and new. After self-check in at a kiosk, we went up to our room. The room was only as wide as the length of the king-sized bed and everything felt kind of on top of each other. The room is controlled from an iPad in the room- the temperature, the TV, the lighting (even the color of the lights) - all of which was fairly simple to figure out. The shower was decent and the towels were large and soft. It was also quiet andI never heard other travelers. The negative? It tied into the size of the room. Being only as wide as the bed, the bed was naturally placed up against the end of the room. This means there is only one available side of the bed to get in or out of. For older folks that need a middle of the night bathroom break, this can be very annoying as the “inside” person can’t get out of bed without getting the other to move. And although the bed was very comfortable, rolling or crawling to the far side of the bed was not much fun. This hotel would be fine for younger people but I feel it is not a very good match for more mature adults.
Stayed 2 nights in Aug 2024

10/10 Excellent

MELISSA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were super friendly and attentive. The rooms were clean and had a nice view. This location was perfect, very close to everything.
Stayed 1 night in Aug 2024

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Ty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint is parking no parking at the site needs to be more visible before booking!
Stayed 1 night in Aug 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew Joseph

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room alarm clock did not alert, and I ended up late for work. The hotel staff said they are now aware of the issue and seeking resolution. — other than that it was a top-tier citizenM experience.
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness
Stayed 2 nights in Aug 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Parking
The hotel is nice! We enjoyed the bar area and staff. The only downfall is there is no parking. Finding somewhere to park over night was so hard! Then once we did, we had to lug our luggage from the parking garage to the hotel…just was a challenge!
Stayed 1 night in Aug 2024