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citizenM Boston Back Bay

4.0 star property
4-star hotel near Fenway Park

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Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Bar

Explore the area

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408 Newbury street, Boston, MA, 02115
  • Place, Newbury Street
    ‪1 min walk‬
  • Place, Northeastern University
    ‪8 min walk‬
  • Place, Fenway Park
    ‪8 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Boston

Fenway–Kenmore stay.Within a 10-minute walk of this Fenway–Kenmore hotel, you'll find Newbury Street and Northeastern University. Also, Fenway Park is within half a mile (1 km) and Copley Square is within 2 miles (3 km).

What's nearby

  • Newbury Street - 1 min walk - 0.1 km
  • Berklee College of Music - 3 min walk - 0.3 km
  • Hynes Convention Center - 5 min walk - 0.5 km
  • Northeastern University - 8 min walk - 0.7 km
  • Fenway Park - 8 min walk - 0.7 km

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Wendy's - ‬3 min walk
  • ‪Chicha San Chen 吃茶三千 - ‬1 min walk
  • ‪Dunkin' - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪The Bebop - ‬3 min walk

About this property

citizenM Boston Back Bay

4-star hotel near Fenway Park
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

  • 1 building
  • 399 guestrooms or units
  • 14 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Similar properties

In-room safe, blackout drapes, iron/ironing board, free WiFi
Copley Square Hotel, a FOUND Hotel
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
4.3 out of 5, Excellent, 3,895 reviews
The price is CA $116
CA $135 total
includes taxes & fees
Jan 12 - Jan 13, 2026
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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Grab bar in shower (36 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1654 out of 2160 reviews
Rating 8 - Good. 332 out of 2160 reviews
Rating 6 - Okay. 106 out of 2160 reviews
Rating 4 - Poor. 31 out of 2160 reviews
Rating 2 - Terrible. 37 out of 2160 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alma

Stayed 3 nights in Sep 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and property. Very easy access to public transportation, shopping and dining.
Stayed 2 nights in Sep 2025

10/10 Excellent

Farah

Stayed 3 nights in Sep 2025

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean but small room. Excellent location. Safe and walkable. Train station across the street. Staff were wonderful. Would stay again!
Stayed 4 nights in Sep 2025

4/10 Poor

Freskim

Stayed 2 nights in Sep 2025

6/10 Okay

Heidi

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Sep 2025

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms too small but good location
Stayed 4 nights in Sep 2025

10/10 Excellent

Sheldon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a very young clientele but the staff were very friendly and accommodating. The room was spacious and high tech but the Ipad was easy to use
Stayed 4 nights in Sep 2025

10/10 Excellent

Julie

Stayed 2 nights in Sep 2025

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Ruben

Stayed 5 nights in Sep 2025

6/10 Okay

Angelina

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I rate the staff & service as there are literally no service at all and the staff all have a surly look on their face all the time. I have not met a single polite or happy staff. All of them have the look as if we owe them a living. Horrible experience. As for property condition and facilities - the lift experience is the WORST. One it takes too long to go up to the room and on my last day there (Sunday, 28 Sep), the lift broke down and had to go down 12th floor worth of steps carrying my luggage as i was checking out.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kyra Aberin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most perfect hotel I’ve ever stayed at. So clean, amazing vibe, great staff. I loved how easily accessible everything was!!
Stayed 2 nights in Sep 2025

6/10 Okay

Alan

Liked: Cleanliness, property conditions & facilities
Room was tiny. No coffee maker. Very expensive., controls not intuitive.
Stayed 2 nights in Sep 2025

10/10 Excellent

christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing modern hotel with great staff. Loved everything about it.
Stayed 1 night in Sep 2025

10/10 Excellent

James

Stayed 1 night in Sep 2025

6/10 Okay

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great but the elevator wouldn’t go to our floor on the 12th. We had to take the stairs every time. Same thing happened to another guest who took the stairs with us. It was inconvenient as I just had knee surgery and was a struggle coming back knowing I had to take the stairs. Staff was friendly and our room was clean otherwise.
Stayed 2 nights in Sep 2025

2/10 Terrible

Meredith

Disliked: Cleanliness, amenities
Horrible. Broken elevators the whole time. Tiny uncomfortable rooms. Cold weak showers. Dirty common areas. No parking. Had to park quarter of a mile away. Never never never again.
Stayed 1 night in Sep 2025

6/10 Okay

Matthew

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel itself is very nice besides elevators super slow. There is no parking garage or parking so I wouldn’t stay here again though.
Stayed 2 nights in Sep 2025

8/10 Good

Soo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a wall to wall bed- felt like a creepy hostel. Also no water, coffee maker promoting board. I can’t believe I got ripped off like this. Room was extremely expensive for what I got
Stayed 1 night in Sep 2025

10/10 Excellent

JONATHAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had several options to choose from close to the Hynes Convention Center, and the price point was ideal. Great room, clean if not a bit sparse on amenities (no cups). Comfy. Love the tech to control the lights and environment via iPad touch.
Stayed 2 nights in Sep 2025