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Best Western Plus The Connaught Hotel & Spa

4.0 star property
4-star Victorian hotel near Bournemouth International Centre

Choose dates to view prices

Photo gallery for Best Western Plus The Connaught Hotel & Spa

Standard Room, 1 Double Bed, Non Smoking, Balcony
Suite, 1 King Bed, Balcony, Garden View
Reception
Fitness facility
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Gym

Explore the area

Map
30 West Hill Road, Bournemouth, England, BH2 5PH
  • Bournemouth International Centre
    ‪6 min walk‬
  • Bournemouth Beach
    ‪8 min walk‬
  • Bournemouth Pier
    ‪11 min walk‬
  • Bournemouth (BOH-Bournemouth Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

  • 9.00 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Premium bedding, in-room safe, individually decorated

Standard Room, 1 Double Bed, Non Smoking

  • 13.00 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

  • 13.00 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

  • 16.00 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Balcony

Standard Room, 1 Double Bed, Non Smoking, Balcony

Standard Room, 1 Double Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking, Balcony

Standard Room, 2 Single Beds, Non Smoking, Balcony

Standard Room, 2 Single Beds, Non Smoking, Balcony

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking (Lodge)

Premium bedding, in-room safe, individually decorated

Standard Room, 1 Single Bed, Non Smoking (Lodge)

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking (Lodge)

Standard Room, 2 Single Beds, Non Smoking (Lodge)

Standard Room, 2 Single Beds, Non Smoking (Lodge)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Lodge)

Standard Room, 1 Double Bed, Non Smoking (Lodge)

Standard Room, 1 Double Bed, Non Smoking (Lodge)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Non Smoking (Lodge)

Suite, 1 Double Bed, Non Smoking (Lodge)

Suite, 1 Double Bed, Non Smoking (Lodge)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

  • 23.00 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Garden View

Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Balcony, Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Garden View

Suite, 1 King Bed, Balcony, Garden View

Suite, 1 King Bed, Balcony, Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Shower Only)

Suite, 1 King Bed, Non Smoking (Shower Only)

Suite, 1 King Bed, Non Smoking (Shower Only)

  • Sleeps 2
  • 1 King Bed

Similar properties

BBQ/picnic area

The Connaught Lodge

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.1 out of 5, Very good, (700)
The price is CA $93
per night
CA $111 total
includes taxes & fees
24 Mar - 25 Mar
The Connaught Lodge

About the area

Bournemouth

Bournemouth City Centre stay.Within a 15-minute walk of this Bournemouth City Centre hotel, you'll find Bournemouth International Centre and Bournemouth Beach. Durley Chine Beach and Bournemouth Lower Gardens are also within half a mile (1 km).

What's nearby

  • Bournemouth International Centre - 6 min walk - 0.6 km
  • Bournemouth Beach - 8 min walk - 0.7 km
  • Oceanarium - 9 min walk - 0.8 km
  • Bournemouth Pavillion Theatre - 11 min walk - 0.9 km
  • Bournemouth Pier - 11 min walk - 1.0 km

Getting around

  • Bournemouth Station - 8 min drive
  • Bournemouth (BOH-Bournemouth Intl.) - 14 min drive

Restaurants

  • ‪Brasserie Blanc - Bournemouth - ‬3 min walk
  • ‪Caffè Nero - ‬7 min walk
  • ‪Brewhouse & Kitchen - ‬6 min walk
  • ‪Pasa Too - ‬4 min walk
  • ‪The Hop Inn - ‬1 min walk

About this property

Best Western Plus The Connaught Hotel & Spa

4-star Victorian hotel near Bournemouth International Centre
Best Western Plus The Connaught Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 2 meeting rooms. Event space at this hotel measures 3003 square feet (279 square meters) and includes a conference center. A hot tub, a sauna, and a terrace are also featured at the eco-certified Best Western Plus The Connaught Hotel & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Bournemouth hotel is smoke free.

  • 1 building
  • 53 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 3003 sq ft of conference space
  • 279 sq m of conference space
  • Built in 1850
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Dining venue
Best Western Plus The Connaught Hotel & Spa offers 53 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

This Bournemouth hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The onsite spa has 4 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:30 AM–12:30 PM on weekends: GBP 17.50 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 43
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Digital channels
  • Flat-screen TV

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 40.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from February 1 to February 6:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 17.50 per person
  • Self parking fee: GBP 10 per night
  • Late check-out fee: GBP 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts major credit cards, Visa, Mastercard, and Barclaycard. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Best Western Connaught
Best Western Connaught Bournemouth
Best Western Connaught Hotel
Best Western Plus Connaught Hotel Bournemouth
Best Western Plus Connaught Hotel
Best Western Plus Connaught Bournemouth
Best Western Plus Connaught
Best Plus The Connaught & Spa
Best Western Plus The Connaught Hotel
Best Western Plus The Connaught Hotel & Spa Hotel
Best Western Plus The Connaught Hotel & Spa Bournemouth
Best Western Plus The Connaught Hotel & Spa Hotel Bournemouth

Best Western Plus The Connaught Hotel & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 347 out of 853 reviews
Rating 8 - Good. 354 out of 853 reviews
Rating 6 - Okay. 101 out of 853 reviews
Rating 4 - Poor. 39 out of 853 reviews
Rating 2 - Terrible. 12 out of 853 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Annabel

Stayed 2 nights in Nov 2024

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Liked way our issues were listened too and compensated in the end . Did not receive notification about no room service and a large party ( they did show mail but I did not receive it) so no meal that evening Humming nose room19 all-night ( air conditioner unit outside) No soap in shower Had to check we had booked breakfast (?no record) when we knew we had . No decaf coffee machine or sachets at breakfast , kind staff made us 2 coffees Staff did listen and helped
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking Fee's to pay if you don't book directly.
We enjoyed our stay but the location of the hotel is not in a particularly nice area. Breakfast was superb with a terrific choice which of hot and cold which you helped yourself too. Our evening meal was also excellent and the staff were so friendly & efficient. Having said that we were all very disappointed and annoyed that we received through a letter via Hotels.com the day before our arrival from The Best Western Connaught Hotel, informing us we needed to pay £10 per night for parking per car. The hotel informed us that as we had NOT booked directly with them or Best Western that this parking charge had to be paid. To be quite honest we felt totally ripped off with this, as we had paid a substantial amount of money upfront to upgrade to 3x Superior Double Rooms and then had this payment lumped on us at the eleventh hour. On their own Best Western website they promote that parking is FREE. You will have to decide what you feel is the best value way of booking this hotel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Clive

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice!
Great visit!
Stayed 1 night in Nov 2024

2/10 Terrible

Ros

Disliked: Cleanliness, staff & service, property conditions & facilities
I had to go to a&e to have a tetanus because I stood on their rusty nail carpet grippers!

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Rakan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible staff at this hotel
When I arrived the hotel at 11:00 Pm, Nobody was at reception, necessary to call him from the telephone of reception to come in front desk, when he came was so sad and spoke loudly with no polite shouting front of my face and he looks so sleepy. That was so terrible and i never see employee like him he was Disrespectful and inappropriate for this place. Described the man he was bold and fat, white, didn’t wear the tag name. Never try to go to this hotel without any respect of tourists. I recommend to not try to visit this hotel as well.
Stayed 2 nights in Nov 2024

8/10 Good

Martin

Stayed 2 nights in Nov 2024

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel great location
Lovely hotel, great staff, good facilities, wish we had booked an afternoon tea as it looked amazing! Beds comfy, rooms decent, breakfast luke warm if you arrived after 9am, plenty of Choice. The only disappointing fact which was no fault of the hotel, was the neighbouring rooms waking us up at 6am and being able to hear every conversation, and even when they used the bathroom - could def use soundproofing. Other than that, would happily book again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was great and a very good massage. Comfortable rooms and friendly staff
Stayed 1 night in Oct 2024

10/10 Excellent

ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

susan

Travelled with family
Breakfast service poor. Bedroom dreary and dated.
Stayed 2 nights in Oct 2024

8/10 Good

Nicola

Liked: Cleanliness, staff & service
Lovely hotel, very small bathroom.
We have visited this hotel a few times as we love the spa and bar. The staff are polite and the hotel is clean and worthy of its 4 star. They have a great range of gins and lunch was delicious. However… The bathroom in our standard room was tiny!!! It was like an aeroplane toilet and the shower tray was slippy and so small that you couldn’t even step back to wash your hair. I wouldn’t recommend room 34. The spa no longer has loungers which is a big shame as I love relaxing on them and they now have chairs. I don’t think this was a good upgrade. I had a massage which was excellent! It was expensive but worth it and I believe her name was Keesha. We will be back but in a different room for sure!
Stayed 1 night in Nov 2024

10/10 Excellent

Antony

Stayed 2 nights in Oct 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really good for the price I paid, the room was very clean, bedding and towels spotless, staff were very friendly and it was in a good location. I would stay here again for sure. Only slight negative, the shower was a little disappointing but not enough to stop me coming back.
Stayed 2 nights in Oct 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel with work, and i find the hotel very very comfy and nice
Stayed 1 night in Oct 2024

6/10 Okay

Simon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Connaught Hotel Bournemouth
Although we enjoyed, we found lots of aspects of the hotel outdated and threadbare. Certainly not worth the money we paid for it . We dont know why our extra big bed had a folded duvet in the middle under the sheet. It felt like we were climbing a mountain. The settee in the suite was very uncomfortable and small. The bathroom had rubbish from previous occupants, although it was benind the bath, but still, i found it. The shower still had curly hairs on the walls, not from us, The afternoon tea was lovely though We found it slightly petty , that im asking at 2.45 if our room was ready, to be told no it wasnt ,I sayd so in 15 min it will be and she said yes, I found that really petty
Stayed 2 nights in Oct 2024

4/10 Poor

Kudakwashe

Stayed 2 nights in Oct 2024

10/10 Excellent

Rebecca

Stayed 2 nights in Oct 2024

10/10 Excellent

Anna

Stayed 1 night in Oct 2024

8/10 Good

Yvonne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Richard

Stayed 1 night in Sep 2024

10/10 Excellent

CM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel to relax and unwind in between traveling. Staff extremely friendly and very helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel , only stayed one night but no problems whatsoever
Stayed 1 night in Sep 2024

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024