2/10 Terrible
Cindy B.
5 Feb 2025
Disliked: Cleanliness
Disastrous Disappointment
Host Rental Agency/Owner neglected to make sure house was ready and prepared for our weekly rental. After Hurricanes I reached out to the Host to confirm our booked rental was still available on two seperate dates in case we needed to make other plans for our Family Vacation. I sent the 1st communication on 9/30/24 with a response that they are only communicating to those rentals coming up within the next few months, the 2nd communication asking of the validity of our rental and dates on 11/16/24 with a response from AMI Rentals on 11/18 saying "Shore Thing" House did exceptionally well and our rental/vacation dates are all good to go. Upon arrival we immediately noticed and notified Rental Company of green pool/hot tub that also had fecal matter floating in the pool and green algae growing along sides of pool and water temperature was very cold, not heated as advertised. Washer did not work at all and had a bag of parts sitting on top of machine and dryer made a terrible noise and smelled like rubber burning when we tried to use it. We rented a 5 bedroom house with not enough hot water for 7 adults/4 bathrooms to take a complete hot shower. Heat did not work, bed linens were old, ripped and outdated, towels were poor quality, furniture is worn, especially outside furniture and weeds growing everywhere. To top it off when we returned home, 4 of 7 adults had to be treated for bed bugs. We were paid 1,000 compensation/hush money to not give bad review. We have pictures!!
Cindy B.
Stayed 7 nights in Jan 2025