4/10 – Médiocre
Tim S.
4 déc. 2024
The Lakehouse
We were happy to stay there for four nights. We went to visit Sensorio on Sunday evening, 11/25, and returned to the community around 8:45 pm. We discovered the gate to the area closed and no security at the guard shack! We were eventually able to gain entrance after 45 minutes of making phone calls to strangers. When we told the property manager about the situation the next morning, she apologized and told us the card in the property information notebook is used to enter the gate after hours. This information was not part of the details for the property. The manager told me we would receive compensation for this traumatic situation (our dogs were at the house) and I am still waiting to hear about that. I have texted her several times with no response. She has my number and I hope she contacts me to resolve this situation.
Tim S.
Séjour de 4 nuits en novembre 2024