Was checked into a Dirty room 312, went back to the desk, kinda got an opps !! Was giving another room 218 , and the keys didn't work, got new keys, the carpet in the room had very bad stains on the carpet and cigarette burns, not a very good first impression, under the chair there was trash, I didn't get down to look, you could see it from across the room, I did however remove the trash, a brush and a red lighter, the bathroom had only one bath towel, just to let you know, I am the Executive Housekeeping Manager at the Marriott Residence Inn in Charlestown Boston, in my Hotel this room 218 would have been put out of order until a new carpet was installed The grab and go breakfast was out of coffee the two times I came by, was told more coffee was on it's way, this station which really wasn't much, small packaged muffins and coffee could have been better maintained, The General Manager of this property seriously needs to get his/hers priority together and get back to the basics, provide a memorable experience in a positive way . Apart from the front desk staff, I encountered 4 employees on the floors, one being the bald headed ( supervisor) from the front desk and not one of them greeted me or said Hello and two of those times was on the elevator, as a Hotelier I my self greeted them with a " Hi, how are you " with a smile 😊 You all have a lot of work to do folks !!! And it begins with the Hotel General Manager. BACK TO BASICS , start there and see what happens