2/10 Terrible
Beverly
Travelled with partner
9 Dec 2024
Disliked: Staff & service, property conditions & facilities
We did not receive the room we paid for. The first room we were given was dirty: unmade bed and a full trash can. And this only what we saw from the doorway. The second room: lights not on in the stairwell. No shower curtain. No towels except 1 hand towel. Had to walk to another building to get towels. The front desk never answers their phone. No ice bucket in the room. After walking to the office, was told there were no buckets or ice in our building. Staff handed me an ice bucket plastic liner and told me I could get ice at the ice machine in the hallway close to front desk. Again, front desk does not answer their phones. Could not take shower or bath as the tub faucet fell off. We had to “bathe” and wash our hair in the bathroom sink for 4 days. Bathroom sink plug not connected to what appeared to be a new faucet. We had to pry the plug out of the sink to drain the water. A roach crawled out of the light switch in the bathroom. The switch/plugin appears to have shorted out at some point. And the most important issue. No smoke detector in the room. We found the smoke detector hidden behind the tv on the day we checked out. We should have contacted the authorities. Now Ramada by Wyndham Branson Theater District has charged us a $226.70 damage fee, claiming we smoked in the room. Neither of us have ever smoked. It’s insulting that the motel management has the gall to penalize us for mistakes their cleaning crew/management should have taken taken care. Pictures available
Beverly
Stayed 3 nights in Nov 2024