I was just here overnight with my daughter. We had a great experience. It would have been helpful to know beforehand that the entry is a bit indirect. We arrived late. The door led to a dimly lit hallway where a security guard who didn't speak English pointed us to the elevator that took us up to the floor where Hostel Folks is located.
Once there, the staff were friendly, welcoming, informative, and efficient. The rooms are clean, modern, comfortable, and quiet. Great location - easily walkable to the Old City and to the well run bus system that connects you to everything else.
After we checked out, they let us store our luggage in a locked room. And we were able to use their comfortable common room to wait for our later flight.
When I asked the staff where I could find the art that they had in their reception area, he contacted the artist and filled me in on purchasing options. When her art proved to be in limited supply, he offered to let me buy something right off the hostel's walls!
Really, they went above and beyond.