4/10 Poor
Kim
Travelled with family and small children
25 Sep 2024
Disliked: Property conditions & facilities
I was given instructions to use the after hours check in even though reception was open and we were checking in at 2pm. That wouldn’t have been an issue but the directions they gave me did not mention which entry of the property to find the locked box and at the time I did not realise there were 2 entries; this led to a phone conversation where once again the communication was not clear and either the receptionist was unable to understand English overly well or did not know that there was the back entrance near the car park entry, which ever it was I ended up have to ask the maintainer people who happened to walk by if there was another enterance.
Once we were in the unit it was a nice size and it was clean but there were no batteries that worked in any of the remotes so we were unable to turn on the aircon or tv. The pool was also inaccessible which I was unaware and this was disappointing as I had chosen the complex so the kids could go swimming.
Kim
Stayed 1 night in Sep 2024