2/10 Terrible
Tiffiny N.
14 Nov 2024
Disliked: Cleanliness
Sheets not changed. Multiple issues
When we arrived, there was a fire alarm beeping nonstop and a pull out section of the sofa out that wouldn't move. I sent a message and the property manager responded pretty quickly to let me know her husband would be out to fix it. He came out with another man and they told me the housekeeper had let them know earlier that day she couldn't get the sofa closed and they hadn't gotten around to checking it out. They were really nice. It took both men to get it back in because a bar was undone under the sofa. I thanked them and let them know there was no way I could have done it as I have two ruptured discs. They agreed and they just took the fire alarm that was beeping as it needed new batteries. I didn't think I needed anything else. Unfortunately, when I went to bed, I found the sheets were gross and had not been changed. There was hair and crusty spots. I could not find any other sheets. I tried texting again, but got no answer. I contacted VRBO and sent photos of the sheets. The VRBO rep was very nice and agreed i could not sleep on that. She reached out herself and finally got an answer after 1am that the sheets were in the storage compartment of the sofa - that took two men to put back under the sofa! I could not pull that out. The manager came by the next day and changed the sheets, but it was a pretty terrible experience.No rest the first night. Not even a partial refund given by VRBO or property.
Tiffiny N.
Stayed 2 nights in Oct 2024