4/10 Poor
Michael
1 Jul 2024
Disliked: Staff & service, property conditions & facilities
Belongings not secure in room or when left behind.
While the room was OK, it is showing wear--not typical for Comfort Inns I have stayed in the past 10+ years. My biggest issue was the lack of training and monitoring of housekeeping staff. It seems they can just do whatever with any item accidentally left behind. I'm retired and on fixed income, so even this funeral memorial trip is taxing on us, so while some don't care about items left, WE DO. When staff found items in the fridge that we left (we might have even still been in town) they should have made EVERY effort to contact me, but this was not done. And when I discovered down the road what I left, I called and gave a local friends phone # also to get them. Guess what; they checked the WRONG room, even though they had my name and room number. When front staff checked the actual room later, nothing was remaining and NO records of what happened. I left about $20 worth in the fridge that we would have used at home. That's not the real issue though, my issue is with staff and training. Even low paid staff have requirements in my world--AND I worked in hotel/lodge environments as a working manager, helping where needed. My staff was held accountable, and we all knew what impressed customers and what caused complaints or loss of business. Even your staffs promise that staff would be contacted this following morning was evidently ignored. After this, I see no alternative but to look to find another place for future visits that may care about customers.
Michael
Stayed 2 nights in Jun 2024