2/10 Terrible
Sana
Travelled with family
5 Jul 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at Hotel Mozart was nothing short of a nightmare. From the moment I entered my room, I noticed the place was not up to standard, but things quickly escalated from bad to worse.
On the first night, we woke up itching and discovered bed bugs crawling on the bed. This revolting discovery resulted in a rash that covered my daughter’s body and made my first night stay extremely uncomfortable.
When I approached the hotel management to address the issue, I was met with extreme rudeness and indifference. They showed no concern for my family’s wellbeing or the severe problem at hand. Instead of offering assistance or an apology, they dismissed my complaint and refused to take any responsibility. We had to move to a different hotel in the middle of the night.
I would strongly advise anyone considering a stay at Hotel Mozart to think twice. The combination of unsanitary conditions and unprofessional staff makes this hotel a place to avoid at all costs. Save yourself the trouble and find somewhere else to stay.