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Novotel Brussels Airport

3.0 star property
3-star family-friendly hotel near NATO Headquarters, connected to the convention center

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Photo gallery for Novotel Brussels Airport

Exterior
Superior Room, Multiple Beds (Premium)
Children's play area - outdoor
Lobby sitting area
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Gym
  • Bar

Explore the area

Map
Da vinci laan 25, Bedrijvenzone Diegem-Vuurberg, Machelen, Flemish Brabant, 1831
  • NATO Headquarters
    ‪5 min drive‬
  • Atomium
    ‪13 min drive‬
  • La Grand Place
    ‪17 min drive‬
  • Brussels (BRU-Brussels - National)
    ‪4 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Double Bed

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed (Premium)

Superior Room, 1 Double Bed (Premium)

Superior Room, 1 Double Bed (Premium)

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, Multiple Beds (Premium)

Superior Room, Multiple Beds (Premium)

Superior Room, Multiple Beds (Premium)

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Double Sofa Beds

View all photos for Superior Room, 1 Double Bed with Sofa bed

Superior Room, 1 Double Bed with Sofa bed

Superior Room, 1 Double Bed with Sofa bed

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About the area

Machelen

Diegem stay.A stay at this Diegem hotel places you within 3 miles (5 km) of NATO Headquarters and 6 miles (10 km) of Brabantse Golf. Cliniques Universitaires Saint-Luc and Woluwe Shopping Centre are also within 6 miles (10 km).

What's nearby

  • NATO Headquarters - 5 min drive - 5.0 km
  • Cliniques Universitaires Saint-Luc - 7 min drive - 7.0 km
  • Atomium - 13 min drive - 14.2 km
  • Tour & Taxis - 16 min drive - 12.8 km
  • La Grand Place - 17 min drive - 14.3 km

Getting around

  • Eurocontrol Tram Stop - 4 min drive
  • Zaventem Station - 15 min walk
  • Brussels Airport (BRU) - 4 min drive

Restaurants

  • ‪Crowne Plaza Restaurant - ‬4 min walk
  • ‪Van der Valk Hotel Bar - ‬4 min drive
  • ‪Excelsior Snack - ‬5 min drive
  • ‪Tasty Corner - ‬5 min walk
  • ‪Da Lino - ‬14 min walk

About this property

Novotel Brussels Airport

3-star family-friendly hotel near NATO Headquarters, connected to the convention center
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4358 square feet (405 square meters) and includes conference space. A fitness center, a terrace, and a vending machine are also featured at the family-friendly Novotel Brussels Airport. A roundtrip airport shuttle is free at scheduled times. Parking is available for a fee.

This 3-star Machelen hotel is smoke free.

  • 1 building
  • 209 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 4358 sq ft of conference space
  • 405 sq m of conference space
  • Built in 1972
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Novotel Brussels Airport offers 209 accommodations with minibars and safes. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

Dutch, English, French, German, Spanish

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Property amenities

Family friendly

  • Arcade/game room
  • In-room crib
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 6:00 AM to 10:30 PM at scheduled times
  • Self parking on site (EUR 12 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; EUR 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Arcade/game room
  • Gym
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (47 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • LCD TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.49 per room, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 26 per person
  • Self parking fee: EUR 12 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 3 stars.

Property is also known as

Brussels Airport Novotel
Novotel Brussels Airport
Novotel Hotel Brussels Airport
Novotel Brussels Airport Hotel
Novotel Brussels Airport Hotel
Novotel Brussels Airport Machelen
Novotel Brussels Airport Hotel Machelen

Novotel Brussels Airport Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 511 out of 1009 reviews
Rating 8 - Good. 323 out of 1009 reviews
Rating 6 - Okay. 106 out of 1009 reviews
Rating 4 - Poor. 39 out of 1009 reviews
Rating 2 - Terrible. 30 out of 1009 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sourima

Stayed 1 night in Jan 2025

8/10 Good

Nicolas

Stayed 1 night in Jan 2025

10/10 Excellent

Jenny

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Dec 2024

10/10 Excellent

sanjay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy go ot the Airport
Stayed 1 night in Jan 2025

10/10 Excellent

Isabelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I had a short but pleasant stay at this hotel. The hospitality team was friendly, and the hotel was clean and quiet. The price offered great quality for money. Highly recommend!
Stayed 1 night in Jan 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to the Brussels Airport and they have a free shuttle service. It was a good stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is for people flying in and out- nowhere near the Grand Center etc., but that’s not the point. Clean and convenient place to stay.
Stayed 1 night in Dec 2024

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service on our late night arrival
Stayed 1 night in Dec 2024

10/10 Excellent

Danielle

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: mostly clean, bar and restaurant open decent hours, comfortable bed, easy to access and quick airport shuttle, nice staff. Dinner was good! Cons: Bathroom shower floor was a little dirty (didn’t bother me because everything else was very clean,) breakfast food wasn’t great quality even though there was a lot of it. I would definitely stay here again.
Stayed 1 night in Dec 2024

10/10 Excellent

KALIFA

Stayed 1 night in Dec 2024

10/10 Excellent

SUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overnight stay!
Really convenient for a stay due to an overnight flight transfer. I appreciated the transfer bus too which was free. Staff very friendly and welcoming and the room was comfortable and clean.
Stayed 1 night in Dec 2024

8/10 Good

Otis

Liked: Cleanliness, staff & service, amenities
I like that it is only 7 minutes away from the airport.
Stayed 1 night in Dec 2024

6/10 Okay

Robert

Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Convenient location for heading to the airport, free shuttle. Restaurant has limited options and quality is average. Bred was a bit firm for my liking but clean room.
Stayed 1 night in Nov 2024

10/10 Excellent

Cheong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très safisfait du service, de l'hôtel et de la navette. Ma conjointe est très satisfaite de son plat de poisson. Le cheeseburger par contre n'aurait pas dû être saignant.
Stayed 1 night in Nov 2024

8/10 Good

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, except...
Everything was excellent except for the evening supper buffet. Two people in charge of the buffet. Since I know about restaurant business, these two were supposed to take care of the buffet and make sure it does not run out of food for the clients. Something they did not do at all. Had to wait at least a half hour for the main dish to come out again. I asked the manager if more of the main dish would come out and his response was basically, indirectly telling me to relax and it will. Like I said, it came at least 30 minutes later. Sitting there watching new clients come in walking around with their empty plates ,wondering where the main dish is. For the amount of euros you're paying, the buffet should not run out of the main course. That manager should be assigned somewhere else.
Stayed 1 night in Nov 2024

10/10 Excellent

Teresa, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Low cost modern hotel with comfy beds; comfortable shuttle to the airport at scheduled hours; longer hours in summer than fall/winter.
Stayed 1 night in Nov 2024

10/10 Excellent

Remi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfy hotel. The last shuttle from the airport is around 10:30PM, so if you arrive later, you are on the hook for a taxi (about 20 euros for just a 5 min ride).
Stayed 1 night in Nov 2024

6/10 Okay

Håkan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and easy out Airport location.....with a welcomed shuttle service
Stayed 1 night in Nov 2024

10/10 Excellent

Teresa Jimena

Travelled with family
Liked: Cleanliness, staff & service, amenities
El shuttle que ofrecen no estaciona en un área de fácil acceso para los pasajeros con equipaje, se tiene que caminar al otro lado de la calle y el hotel no ofrece ayuda para trasladar el equipaje ni al área de shuttle ni a las habitaciones. Deben indicar que no tienen estas facilidades.
Stayed 1 night in Oct 2024

8/10 Good

keith

Convenient and the staff is nice.
Stayed 5 nights in Jul 2024

6/10 Okay

Alastair

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Below average, but food was good.
Our stay was one night. The food and service in the restaurant was good. The room was dated and dirty, but luckily the bedding was clean. There are some things that are easy to fix. If a chair is that dirty it's better to not have a chair if the hotel chain cannot afford new ones (see attached photo). The "Art" on the wall is also not necessary... Maybe no art is better than some art. The bed wasn't very comfy but there was no noise so we did manage to get a sleep. €120 is very expensive for what we slept in.
Stayed 1 night in Oct 2024