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Hotel Chicamocha

4.0 star property
Family-friendly 4-star hotel near Panachi

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hotel Chicamocha

3 restaurants, international cuisine
Billiards
Reception
Exterior
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Breakfast included
  • Pet-friendly
  • Housekeeping
  • Gym

Explore the area

Map
Calle 34 No 31-24, Bucaramanga, Santander, 680002
  • Megamall Shopping Center
    ‪9 min walk‬
  • Las Palmas Park
    ‪9 min walk‬
  • Parque del Agua
    ‪11 min walk‬
  • Bucaramanga (BGA-Palonegro Intl.)
    ‪50 min drive‬

Room options

View all photos for Business Single Room

Premium bedding, minibar, desk, laptop workspace

Business Single Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Triple Room

Premium bedding, minibar, desk, laptop workspace

Triple Room

  • 27 sq m
  • City view
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Executive Double Room

Premium bedding, minibar, desk, laptop workspace

Executive Double Room

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

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The price is CA $120
per night
CA $120 total
5 Feb - 6 Feb
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About the area

Bucaramanga

In shopping district.You'll find Megamall Shopping Center and Parque del Agua within a 15-minute walk of this Bucaramanga hotel. San Pio Park and Canaveral Mall are also within 2 miles (3 km).

What's nearby

  • Parque del Agua - 11 min walk
  • San Pio Park - 12 min walk
  • Canaveral Mall - 15 min walk
  • Alfonso Lopez Stadium - 19 min walk
  • Cacique Shopping Mall - 5 min drive

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 50 min drive

Restaurants

  • ‪La Cocina de la Abuela - ‬1 min walk
  • ‪Santalocura Rock Bar - ‬1 min walk
  • ‪María Casquitos Bar-Parrilla - ‬2 min walk
  • ‪Caracol Pizzeria - ‬3 min walk
  • ‪Nan King - ‬3 min walk

About this property

Hotel Chicamocha

Family-friendly 4-star hotel near Panachi
Hotel Chicamocha offers its guests a full-service spa, a 24-hour health club, and a sauna. There are 3 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. Spa services, an arcade/game room, and multilingual staff are also featured at the family-friendly Hotel Chicamocha. An airport shuttle (available on request) and an area shuttle are available for a fee.

This 4-star Bucaramanga hotel is smoke free.

  • 160 guestrooms or units
  • 10 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • Built in 1982
  • English breakfast (free)
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Lockers available
Hotel Chicamocha offers 160 air-conditioned accommodations with minibars and hair dryers. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The onsite spa has couples treatment room(s). Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Languages

Spanish

Property amenities

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Playground
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 8:00 AM - 8:00 PM
  • Airport shuttle on request
  • Area shuttle (surcharge)

Food and drink

  • Free English breakfast available daily 6:00 AM–9:30 AM
  • 3 restaurants and 2 coffee shops
  • 3 bars/lounges
  • Room service available

Things to do

  • 24-hour health club
  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Playground
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible airport shuttle

Room amenities

Entertainment

  • Cable channels
  • LCD TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Minibar
  • Refrigerator

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: COP 50000 per pet, per day, plus a deposit of COP 150000 per stay
  • Maximum 2 (weight limit: 18 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: COP 9.00 per night
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 45000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: COP 1
  • Pet deposit: COP 150000 per stay
  • Pet fee: COP 50000 per pet, per day
  • Facilities fee: COP 9450 per person, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, and cash.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • This hotel caters to LGBTQ+ guests.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicamocha Bucaramanga
Hotel Chicamocha by Sercotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel Bucaramanga

Hotel Chicamocha Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 157 out of 325 reviews" "
Rating 8 - Good. 107 out of 325 reviews" "
Rating 6 - Okay. 32 out of 325 reviews" "
Rating 4 - Poor. 17 out of 325 reviews" "
Rating 2 - Terrible. 12 out of 325 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Marvin, Hutto

Liked: Amenities
Great Service!!!
Stayed 1 night in Sep 2024

6/10 Okay

Javier, Pembroke Pines

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was fine …. But the hotel requires a renovation Urgent 🚨 old, old
Stayed 1 night in May 2024

10/10 Excellent

Marvin, Hutto

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This place is great!!
Stayed 4 nights in Aug 2024

10/10 Excellent

JUAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay with friends.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ernest

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff and service. Food was excellent and always a seat open at the restaurant. Only concern is the neighborhood surrounding is less family friendly and more of a club and bar scene, but the hotel itself is the best option in Bucaramanga for travelers with pets
Stayed 15 nights in Jul 2024

10/10 Excellent

Ivan

Stayed 1 night in Jul 2024

10/10 Excellent

Marvin, Hutto

Liked: Amenities
Great!!!
Stayed 6 nights in Jun 2024

6/10 Okay

Nor

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Marcos

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent pet friendly option. Amazing Breakfast included.
Stayed 3 nights in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

Richard Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and transportation
Stayed 10 nights in Feb 2024

8/10 Good

Louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Marvin, Hutto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 5 nights in Jan 2024

10/10 Excellent

Teres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful in the front desk and in the restaurant. Breakfast was great, buffet style. The common restrooms need upgrade, cover yellowing. The room was clean and comfy.
Stayed 5 nights in Dec 2023

10/10 Excellent

Marvin, Hutto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it.
Stayed 3 nights in Dec 2023

8/10 Good

Haydee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise outside the hotel
Stayed 4 nights in Dec 2023

10/10 Excellent

Kristine, Ridgewood

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las camas necesita un buen update! Son muy duras pero con el cansancio te quedas dormido. El baño tenía grietas pero estaba update. El agua del aire se escuchaba duro en el baño pero no en el cuarto. El staff del hotel muy bueno. Accesible para caminar y tiene supermercado y restaurante buenos al su alrededores. El precio los vale y la comodidad.
Stayed 4 nights in Nov 2023

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at an affordable price. We stayed for 4 nights and have to say I am quite impressed with the quality of the service, always delivered with a smile. Room as clean and relatively spacious, the food at the restaurant by the pool is of the highest quality offering local dishes and outstanding service. I also tried the SPA, and they were able to accommodate a massage on short notice. Certainly when traveling to Bucaramanga in the future I will stay here again.
Stayed 4 nights in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
This was a great hotel. Very clean and comfortable accommodations. The staff was great and very helpful. The room was comfortable and good hot water flow for the shower. Internet-great. Breakfast-great. Definitely worth staying here again. Great job everybody.
Stayed 2 nights in Nov 2023

6/10 Okay

MARJORIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is such a great hotel with excellent staff.
Stayed 3 nights in Oct 2023

8/10 Good

Robinson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Rafael

Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Do not stay here
We got stained towels, an overstuffed fridge that caused and accident and were basically called liars by the staff. We also paid exorbitant fees unfairly for attempting to clean the mess of glass from the overstuffed fridge. It definitely feels as if our nature of tipping and taking care of the staff was taken advantage of and when asked to speak to someone in charge of everyone, we were given a runaround and not resolved at all. Will never stay here again and don’t recommend it given the staffs multiple times that we were taken for fools and ripped off.
Stayed 9 nights in Jul 2023