Hello Hotels Bucharest: Design Issues Mar the Experience
Positives:
The check-in staff member was friendly and welcoming.
Negatives:
Open Bathroom Problem: The open bathroom design is seriously flawed. Odors permeate the room uncontrollably, creating an unpleasant experience.
Leaky Showers: The shower in our first room flooded due to a faulty door. While staff moved us, the shower in the new room leaked as well. This indicates a widespread design issue.
Cold Room: Poor ventilation made the room damp after showers. Worse, central heating was off due to the season, leaving the room uncomfortably cold. A staff member rudely informed us there was no heating throughout the building.
Misleading Photos: The hotel's online images look modern and inviting. In reality, the open bathroom significantly detracts from the experience.
Recommendations:
Fix the Bathrooms: The bathroom design urgently needs a rethink to address privacy and odor issues.
Train Staff: While some staff were helpful, others were unprofessional. Consistent guest-focused training is essential.
Be Transparent: Communicate clearly about seasonal limitations (like heating) to manage guest expectations.
Bottom Line:
The friendly check-in was a plus, but major design flaws and inconsistent staff behavior tarnished our stay. The hotel won't improve until it fixes the bathrooms, trains staff better, and sets accurate expectations for guests.