2/10 Terrible
DIANA, Johns Creek
Travelled with family
Mar 1, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst Marriott hotel we have ever stayed over the past 20 years!!! Have been a gold level member for years. Here we go: 1, room directly across from elevator 2. hallway hardwood floor outside room raised over several inches and we tripped when we go out of our room. 3. the floor inside the room is also warped and raised a few inches above other area and we tripped inside our room too. 4 the shower faucet is broken. The water goes out from both lower faucet and shower head at the same time. 5 bathroom door frame is badly deformed and cannot be closed at all. 6, broken vanity counter and toilet tank cover. 7. No tissue paper in the room. 8. Breakfast is so bad that we only had coffee from a pot: all three cut meats were not fresh and smelt sour and felt slimy. The cooked veggie mix was not fresh and tasted very bad. The food would have made us sick if we had eaten any. This hotel is old, but the key problem is that the management was bad. Lots of things could be done to make an old hotel still a good one… but not this one. DO NOT CHOOSE THIS ONE!
DIANA
Stayed 1 night in Feb 2025