6/10 Okay
Verified traveller
Travelled with group
Jan 5, 2025
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
We were there with friends and I am glad they are renovating.
They bedroom was clean but some wallpaper was coming off. The bathroom is in need of renovation. Not very clean it had mold in the corners of the wall the shower was cracked dirty and also had mold.
In the evening we went down to the lobby to get together and hang out chairs are peeling They said they had a complimentary ice cream machine which was vey nice but came out at 4pm it was ready it was about 6pm and the remove it a 9pm.
There was coffee and hot water but both were cold.
I had asked the young man at the front desk if he could at please get hot water and he said he would. A few hours later there was a young lady at the desk and I told her the guy was going to replace the hot water and she said he had gone home for the day. The whole time he was at the front desk he was on his cell phone playing his New Years Eve.
We stayed here two nights the first morning breakfast was not good. Not one person came out to see if anything was missing. One person knocked on the door of the kitchen and asked for yogurt and they said it was finished and they did not have anymore.
They also did not have bagels or muffins. The ham was swimming in water and the scrabbled eggs were soggy .
The second morning there was a gentleman named Clliff who was amazing he checked to make sure everything was good and went around cleaning the tables.
By 9 am they were putting everything away. Most hotels wait till at least 10 am.
Verified traveller
Stayed 2 nights in Dec 2024