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Citadines Prai Penang

4.0 star property
4-star hotel perfect for exploring Bukit Mertajam

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Citadines Prai Penang

Outdoor pool
Premium bedding, in-room safe, desk, soundproofing
Lobby
Exterior
Premier Suite, 2 Bedrooms | Restaurant

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Breakfast available
  • Laundry
  • Gym

Explore the area

Map
G 01 MENARA SENTRAL, JALAN JURU SENTRAL, Bukit Mertajam, 14000
  • KPJ Penang Specialist Hospital
    5 min drive
  • The Forest - Signature
    2 min walk
  • Penang Sentral
    16 min drive
  • Penang (PEN-Penang Intl.)
    37 min drive

Room options

View all photos for Premier Suite, 2 Bedrooms

Premium bedding, in-room safe, desk, soundproofing

Premier Suite, 2 Bedrooms

  • 82 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Suite, 2 Bedrooms

Executive Suite, 2 Bedrooms

Executive Suite, 2 Bedrooms

  • 75 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premier Studio, 2 Single Beds

Premium bedding, in-room safe, desk, soundproofing

Premier Studio, 2 Single Beds

  • 39 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Studio, 1 King Bed

Premier Studio, 1 King Bed

Premier Studio, 1 King Bed

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool

Iconic Hotel Penang

Pool
Parking included
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (394)
The price is CA $112
per night
CA $125 total
includes taxes & fees
11 Jan - 12 Jan
Iconic Hotel Penang

About the area

Bukit Mertajam

Heart of Bukit Mertajam.You'll be within 3 miles (5 km) of KPJ Penang Specialist Hospital and 6 miles (10 km) of St. Anne's Church with a stay here. Bukit​ Mertajam Hospital and Megamall Pinang are also within 6 miles (10 km).

What's nearby

  • KPJ Penang Specialist Hospital - 5 min drive
  • St. Anne's Church - 7 min drive
  • Bukit​ Mertajam Hospital - 7 min drive
  • AEON Mall Bukit Mertajam - 8 min drive
  • Sunway Carnival Mall - 9 min drive

Getting around

  • Penang Sentral - 16 min drive
  • Penang Intl. Airport (PEN) - 37 min drive

Restaurants

  • ‪Rutin - ‬5 min walk
  • ‪Tairyo 大渔 - ‬4 min walk
  • ‪The Forest - Signature - ‬2 min walk
  • ‪家乡重庆火锅馆 Gia Xiang Steamboat - ‬6 min walk
  • ‪Mezza9 - ‬5 min walk

About this property

Citadines Prai Penang

4-star hotel perfect for exploring Bukit Mertajam
Citadines Prai Penang offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. The business-friendly Citadines Prai Penang also features a garden, laundry facilities, and a front-desk safe. Self parking is free.

This 4-star Bukit Mertajam hotel is smoke free.

  • 168 guestrooms or units
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Elevator
  • No smoking on site
  • Water dispenser
Citadines Prai Penang offers 168 air-conditioned accommodations with safes and slippers. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Bathrooms include bidets, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on weekdays only.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Electric car charging station on site

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–10:00 AM: MYR 25 for adults and MYR 12.50 for children

Things to do

  • Fitness center
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

More

  • Desk
  • Desk chair
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 7 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 7 and up; guests must have received complete vaccination at least 30 days prior to check-in

Access methods

Staffed front desk

Pets

  • Pets: MYR 500 per accommodation, per night
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 120 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MYR 25 for adults and MYR 12.50 for children
  • Pet fee: MYR 500 per accommodation, per night
  • Rollaway bed fee: MYR 120 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, American Express, JCB International, and cash. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 7 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 7 and up; guests must have received complete vaccination at least 30 days prior to check-in.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

SKY Residence Prai
Citadines Prai Penang Hotel
Citadines Prai Penang Bukit Mertajam
Citadines Prai Penang Hotel Bukit Mertajam
SKY Residence Prai Managed by The Ascott Limited

Citadines Prai Penang Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 39 out of 72 reviews" "
Rating 8 - Good. 25 out of 72 reviews" "
Rating 6 - Okay. 5 out of 72 reviews" "
Rating 4 - Poor. 2 out of 72 reviews" "
Rating 2 - Terrible. 1 out of 72 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

KOK SHEN

Travelled with family
Liked: Staff & service
Swimming pool condition need better maintain, wiring of inner pool light loosen, pool cleanliness, walk ways to the room full of spider webs.
Stayed 3 nights in Sep 2024

10/10 Excellent

HP

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel to choose
very friend front desk, free flow coffee
Stayed 2 nights in Aug 2024

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Tan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast option is limited
Stayed 3 nights in May 2024

10/10 Excellent

Mung Quan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

KOK SHEN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location are convenient.
Stayed 2 nights in Feb 2024

10/10 Excellent

NURUL NADIA BINTI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Fairly clean. Daily room service. Excellent staff. Spacious parking space. Cons: breakfast items not worth it. Can hear the nightclub sound from 12th floor.
Stayed 3 nights in Feb 2024

10/10 Excellent

DENNIS

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

gurmeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and fantastic room.
Stayed 2 nights in Nov 2023

4/10 Poor

Jimmy

Business traveller, Travelled with partner
Liked: Staff & service
The mattress was too soft, the pillow as well. The room has a weird smell, not to my liking but overall condition is still ok. Price wise, considering the location and room condition, slightly over though.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joycelyn Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 2 nights in Jul 2023

10/10 Excellent

YONGTZE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room, friendly staffs.
Stayed 9 nights in Jul 2023

6/10 Okay

Fong

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice rooms. Zero service
I found he room new, large and clean with its own kitchen and living area. Hot water and air conditioning worked well although it was a bit of a pain walking out regularly to get water from the dispenser. What I cannot understand was the piss poor attitude of the staff. ZERO greetings from reception to security to service staff throughout my stay. Unbelievable! I know it is a Citadines and I am not overly fussed by these things, but this really stood out. I might stay again given the quality of rooms but would prefer another hotel if available.
Stayed 1 night in Mar 2023

10/10 Excellent

Shariza

Liked: Cleanliness, staff & service, property conditions & facilities
All good during my stay. Very convenient, strategic location.
Stayed 3 nights in May 2023

10/10 Excellent

Sargunan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Qin

Stayed 3 nights in Mar 2023

10/10 Excellent

Elainn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious for a couple or solo traveller. Could fit a third person on the sofa too. Walkable to a large food centre nearby and there was also a massage place that was very affordable. Free parking but the main road was super busy and hard to exit onto. Love that they gave glass pitchers for you to fill up with the water cooler on the corridor, but the water flow was so slow, it took about 5 mins to fill the 1L jug.
Stayed 2 nights in Feb 2023

8/10 Good

Tarshan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Jason

10/10 Excellent

Lee Eng

8/10 Good

Wit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room
Large room and comfy bed.
Stayed 2 nights in Sep 2022

10/10 Excellent

Thuan hooi

Stayed 1 night in Aug 2022

10/10 Excellent

Hao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

6/10 Okay

Ho

Business traveller
Stayed 1 night in Jul 2022

8/10 Good

Choon Yen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
As expected.
Stayed 1 night in Jun 2022