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Bay Village Tropical Retreat & Apartments

3.5 star property
3.5-star hotel near Cairns Esplanade

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Bay Village Tropical Retreat & Apartments

Outdoor pool, sun loungers
Front of property
Outdoor pool, sun loungers
Studio
Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Pool
    Pool

Explore the area

Map
227 Lake Street, Cairns North, QLD, 4870
  • Cairns Esplanade
    3 min walk
  • Cairns Base Hospital
    3 min walk
  • Cairns Esplanade Charles Street Parkland
    3 min walk
  • Cairns, QLD (CNS-Cairns Intl.)
    6 min drive

Room options

View all photos for Family Room

View from room

Family Room

  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio

Desk, iron/ironing board, cribs/infant beds, free WiFi

Studio

  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 36 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 3 Bedrooms

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Apartment, 3 Bedrooms

  • 110.0 sq m
  • Resort view
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds

View all photos for Standard Triple Room

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Triple Room

  • 32 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Apartment, 2 Bedrooms

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Apartment, 2 Bedrooms

  • 84 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Similar properties

Front of property
Cairns Harbourside Hotel
Pool
Parking included
Free WiFi
Restaurant
4.3 out of 5, Excellent, (1008)
The price is CA $141
per night
CA $156 total
includes taxes & fees
5 Dec - 6 Dec
Cairns Harbourside Hotel

About the area

Cairns

Oceanside stay.With a stay at this Cairns North hotel, you'll be steps from Cairns Esplanade and Cairns Base Hospital. Cairns Esplanade Charles Street Parkland and Cairns Private Hospital are also within half a mile (1 km).

What's nearby

  • Cairns Esplanade - 3 min walk - 0.3 km
  • Cairns Base Hospital - 3 min walk - 0.3 km
  • Cairns Central Shopping Centre - 17 min walk - 1.5 km
  • Esplanade Lagoon - 20 min walk - 1.7 km
  • Cairns Marlin Marina - 4 min drive - 2.7 km

Getting around

  • Cairns Station - 6 min drive
  • Cairns Intl. Airport (CNS) - 6 min drive

Restaurants

  • ‪Muddy's Cafe - ‬7 min walk
  • ‪Dundee’s at the Cairns Aquarium - ‬10 min walk
  • ‪Atrium - ‬13 min walk
  • ‪Sushi Train North Cairns - ‬8 min walk
  • ‪Lobby Bar - ‬3 min walk

About this property

Bay Village Tropical Retreat & Apartments

3.5-star hotel near Cairns Esplanade
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a library, and a terrace are also featured at the business-friendly Bay Village Tropical Retreat & Apartments. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cairns hotel.

  • 82 guestrooms or units
  • 2 levels
  • 3 buildings
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Bay Village Tropical Retreat & Apartments offers 82 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, French, German, Indonesian, Italian, Japanese, Spanish

Property amenities

Family friendly

  • Cribs/infant beds (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Free offsite parking within 1 ft
  • Street parking available

Food and drink

  • Continental breakfast available for a fee daily 6:30 AM–9:30 AM: AUD 16 for adults and AUD 10 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Cribs/infant beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Restaurant dining guide
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.51 percent for credit card payments
Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests arriving outside of normal check-in hours should use the exterior telephone at this property to request check-in assistance upon arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 29.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AUD 16 for adults and AUD 10 for children
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 29.0 per night
  • Credit card charges are subject to a surcharge of 1.51 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Bay Village Retreat
Bay Village Tropical
Bay Village Tropical Retreat
Bay Village Tropical Retreat Cairns North
Bay Village Tropical Retreat Hotel
Bay Village Tropical Retreat Hotel Cairns North
Bay Village Tropical Retreat Apartments Cairns North
Bay Village Tropical Retreat Apartments
Bay Village Tropical Retreat Apartments
Bay Village Tropical Retreat & Apartments Hotel
Bay Village Tropical Retreat & Apartments Cairns North
Bay Village Tropical Retreat & Apartments Hotel Cairns North

Bay Village Tropical Retreat & Apartments Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 254 out of 692 reviews" "
Rating 8 - Good. 306 out of 692 reviews" "
Rating 6 - Okay. 86 out of 692 reviews" "
Rating 4 - Poor. 29 out of 692 reviews" "
Rating 2 - Terrible. 17 out of 692 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Elizabeth C

Stayed 4 nights in Aug 2024

8/10 Good

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and convenient
Stayed 1 night in Aug 2024

8/10 Good

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Bay Village Tropical Retreat is nice and handy to the hospital and down town Cairns
Stayed 2 nights in Aug 2024

8/10 Good

Jenna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for a quick trip
Stayed 2 nights in Aug 2024

4/10 Poor

Kitty

Travelled with group
Disliked: Cleanliness
The room was decent but it was very musky and did not smell very nice. The property in general seemed nice and the walk to Esplanade was nearby. It worked for us for one night stay but I wouldn't stay any longer. Sadly there was also a complete power outage in the hotel in the evening, not the hotels fault but it was not a pleasant experience.
Stayed 1 night in Aug 2024

8/10 Good

R

Travelled with group
Liked: Cleanliness, staff & service, room comfort
One might stay in Cairns
The apartments were separated from the hotel -across the road. We were on the 2nd floor and no lift so it was a bit tedious. Otherwise everything was clean and comfortable
Stayed 1 night in Aug 2024

4/10 Poor

Joanne Den

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a budget family place if that’s what you’re looking for. The beds were old and uncomfortable. Every surface was sticky no matter how many times you wiped it clean. Bath was old mouldy in shower corners and sink cracked. It’s very very basic. It needs a lot of maintenance and updates
Stayed 4 nights in Aug 2024

8/10 Good

Lauren

Liked: Cleanliness, staff & service
Accommodation was clean, bed was good. Very roomy and fine for 1 person but would have been small for 3 people. Staff were very helpful and friendly. The complex was old and could do with refurbishment. I was in room 323 on first floor which had a long verandah leading to other rooms. Very noisy with people coming and going at all hours.
Stayed 7 nights in Aug 2024

10/10 Excellent

Betty

Liked: Cleanliness, staff & service
Rooms need updating. Bed was very hard and uncomfortable. Rooms need a comfortable chair for sitting to relax.
Stayed 7 nights in Aug 2024

2/10 Terrible

Lorraine

Travelled with group
Disliked: Staff & service, room comfort
Sales over service
Never have I been treated so bad at check-in. One double bed for two female friends is not acceptable in most instances. Also being told a portable bed was unavailable and ten minutes later being told there is a portable bed. There was water dripping on me whilst sitting on the toilet and also standing at the sink doing my teeth. The rooms are dated and a lift or ramp is required for heavy cases for upstairs.
Stayed 1 night in Aug 2024

10/10 Excellent

Jaidon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Jorge

Stayed 3 nights in Aug 2024

10/10 Excellent

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room and bathroom. Basic but everything you need. Pleasant landscaping.
Stayed 1 night in Aug 2024

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Would higjhly recommend to others particularly restaurant meal.
Stayed 1 night in Jul 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Large comfortable clean room and excellent Indonesian restaurant downstairs. Perfect one night stay
Stayed 1 night in Aug 2024

6/10 Okay

David

Disliked: Property conditions & facilities
Looking a bit tired and run down. Could update the furniture and amenities.
Stayed 1 night in Jul 2024

10/10 Excellent

Mark

Stayed 1 night in Jul 2024

10/10 Excellent

Evelin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice garden with pool area. Very helpful staff. A true hotel, not just some place to stay.
Stayed 1 night in Jul 2024

8/10 Good

Bianca

Travelled with family
Liked: Cleanliness, property conditions & facilities
Pleasant stay. Please note the advertisement says partial ocean views- there are absolutely no ocean views from this place. It also states there’s facility carparking- there’s approximately 8 carparks for the entire facility, so if this is full you are required to park on the street. Side note- my husband left his brand new wireless earphones in the room- we called reception a few hours later and they were not there.
Stayed 1 night in Jul 2024

4/10 Poor

Namie

Disliked: Cleanliness, amenities, property conditions & facilities
Unpleasant to stay in the room due to strong mold smell. Noisy as it was part of connecting room; just separated by wood door. In terms of service, the receptionist was kind to help arrange some tour.
Stayed 2 nights in Jul 2024

2/10 Terrible

Aaron

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Neville

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
So handy to many things
Stayed 1 night in Jul 2024

6/10 Okay

Alastair

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My room was inconveniently placed. Noisy overnight and early in the morning. Blinds didn’t close so the room was not dark. Lots of external lights lighting up the room. Not a bad stay as it was a quick visit.
Stayed 1 night in Jul 2024

8/10 Good

Lee-anne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Had a light right outside our room which lit up our bedroom and was hard to sleep. A few people smoking in non smoking areas
Stayed 2 nights in Jun 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent. Spacious comfortable rooms. Wi-Fi & Air Con both worked well. Very pleased with our stay.
Stayed 10 nights in Jun 2024