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Crystalbrook Riley

5.0 star property
5-star luxury hotel near Cairns Esplanade

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Photo gallery for Crystalbrook Riley

Balcony
2 bars/lounges, rooftop bar
Lobby
Suite, 1 King Bed with Sofa bed | View from room
Outdoor pool, open 7 AM to 9 PM, cabanas (surcharge), sun loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Housekeeping
  • Breakfast available
  • Parking available

Explore the area

Map
131-141 Esplanade, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪1 min walk‬
  • Muddy's Playground
    ‪2 min walk‬
  • Cairns Aquarium
    ‪4 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪10 min drive‬

Room options

View all photos for Family Room - Urban View

View from room

Family Room - Urban View

  • 64 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Family Room (Resort View)

Premium bedding, in-room safe, desk, blackout drapes

Family Room (Resort View)

  • 64 sq m
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Urban King

Premium bedding, in-room safe, desk, blackout drapes

Urban King

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

  • 69 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort King

Premium bedding, in-room safe, desk, blackout drapes

Resort King

  • 32 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Sea View

View from room

Family Room, Sea View

  • 64 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Panoramic Sea

Panoramic Sea

Panoramic Sea

  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Sea King

View from room

Sea King

  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Resort Twin

Premium bedding, in-room safe, desk, blackout drapes

Resort Twin

  • 32 sq m
  • Resort view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Urban Twin

Premium bedding, in-room safe, desk, blackout drapes

Urban Twin

  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Crystalbrook Flynn

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (770)
The price is CA $210
per night
CA $231 total
includes taxes & fees
2 Mar - 3 Mar
Crystalbrook Flynn

About the area

Cairns

Oceanside stay.Within a 15-minute walk of this Cairns Central Business District hotel, you'll find Cairns Esplanade and Cairns Marlin Marina. Muddy's Playground and St Monica's Cathedral are also within half a mile (1 km).

What's nearby

  • Cairns Esplanade - 1 min walk
  • Esplanade Lagoon - 11 min walk
  • Cairns Marlin Marina - 12 min walk
  • Cairns Central Shopping Centre - 13 min walk
  • Reef Fleet Terminal - 14 min walk

Getting around

  • Cairns Station - 19 min walk
  • Cairns Intl. Airport (CNS) - 10 min drive

Restaurants

  • ‪Muddy's Cafe - ‬4 min walk
  • ‪Flynn's Italian by Crystalbrook - ‬6 min walk
  • ‪La Pizza Trattoria - ‬6 min walk
  • ‪Dundee’s at the Cairns Aquarium - ‬4 min walk
  • ‪Atrium - ‬2 min walk

About this property

Crystalbrook Riley

5-star luxury hotel near Cairns Esplanade
Crystalbrook Riley offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 6 meeting rooms available. Spa services, tour/ticket assistance, and a garden are also featured at the luxury Crystalbrook Riley. For a fee, parking is available.

This 5-star Cairns hotel is smoke free.

  • 311 guestrooms or units
  • 7 levels
  • 2 buildings
  • 2 bars or lounges
  • Built in 2018
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Dining venue
Crystalbrook Riley offers 311 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Japanese, Spanish

Property amenities

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (AUD 15.00 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10 AM: AUD 42 for adults and AUD 21 for children
  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Bicycle rentals
  • Bike parking
  • Bike storage
  • Billiards/pool table
  • Full-service spa
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 55-inch flat-screen TV
  • Digital channels
  • First-run movies
  • iPod dock
  • Netflix

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Bulk dispenser for toiletries
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, and Wednesday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 42 for adults and AUD 21 for children
  • Self parking fee: AUD 15.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 7 AM to 9 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Crystalbrook Riley Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 716 out of 1003 reviews
Rating 8 - Good. 194 out of 1003 reviews
Rating 6 - Okay. 56 out of 1003 reviews
Rating 4 - Poor. 24 out of 1003 reviews
Rating 2 - Terrible. 13 out of 1003 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Cristiana-Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel very conveniently located
Stayed 2 nights in Nov 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel resort, nice pools and sun area. Loads of bar and dining options in Cairns esplanade area. Loved it
Stayed 4 nights in Nov 2024

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing place to stay. It was amazingly quiet for how busy it was. The pool was amazing, we loved. Its location on the esplanade is great as it links you into the nightlife etc. Will definitely stay again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a beautiful stay at crystal brook ftom rose making our coffees each morning to the amazing pool area all staff very friendly very clean we stayed in tower with ocean view . Only one thing the music from calypso bar at night can be a bit loud and can be heard from the room
Stayed 9 nights in Nov 2024

6/10 Okay

RONALD

Liked: Staff & service
This is NOT a 5 star hotel. At best a below average 4 star. The lighting in the rooms is terrible. The room is small without a table so if you order room service there is no place to eat except on the bed. I booked a king room with a water review so I was expecting a lot more. Very disappointing hotel.
Stayed 5 nights in Nov 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Ella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and the relaxing atmosphere around Crystalbrook. My husband and I loved the location with all the best places within walking distance. It was so convenient to have restaurants at the hotel. All of the staff were so lovely and helpful and our room was always cleaned beautiful.
Stayed 4 nights in Nov 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really great Hotel, friendly staff, nice pool, good rooms. A bit random with regards to housekeeping replacing things you use in the room, or not!
Stayed 4 nights in Oct 2024

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely modern and clean hotel
This was our second stay at Crystalbrook Riley and we had another 5 star experience. Rooms felt nice and clean and modern, wonderful pool and onsite facilities and restaurants. Walking distance from the Esplanade and everything we wanted to do in Cairns. Hoping to return sometime soon 😊
Stayed 5 nights in Oct 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with stunning panoramic views of the sea & mountains. The pool & spa areas were wonderful. Breakfast was excellent. Within walking distance to restaurants, shops & activities.
Stayed 7 nights in Oct 2024

10/10 Excellent

alan victor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, beautiful property, and superb rooms. We had a full ocean view with balcony and really enjoyed the quality of the room's fittings and fixtures, especially the lighting. Only criticism is that the bars and restaurants close WAY too early around 10pm and the Rooftop Bar was closed on Weduand Thursday when we really wanted to go, that seems pretty mental to be honest!
Stayed 4 nights in Oct 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful… great staff very helpful… incredible outlook… bed was great. Would happily stay again.
Stayed 1 night in Oct 2024

10/10 Excellent

Angelika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at the Chrystalbrook Riley and have stayed in various rooms, all very nice. It is walking distance to everything and parking is easy. 1. They have opened a new restaurant since our last visit, Calypso Club thinking this would provide more options for meals. The restaurants were closed both Paper Crane & Calypso therefore only providing pool food which does not have a good variety, not at all. When the restaurants have private functions they do not advertise this, when not prepared it does become an inconvenience especially if you have children. 2. It is one of the only hotels in Cairns that do not provide an outdoor or an indoor shower for those who have to check out and have a late flight time. They do offer the resort facilities; they are happy for you to use the pool and continue to spend money on drinks and food until you leave for the Airport. The downside and it’s a big one, ourselves and others were all told we could walk up the street to the Flynn to shower, dress and come back to pick up our luggage for the Airport. Not what I would expect for this hotel and the money you pay.
Stayed 5 nights in Oct 2024

8/10 Good

Daniel, Thomastown

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at the Crystalbrook Riley, and overall, it was a good experience. However, a few aspects of the breakfast service left much to be desired. When paying for the buffet breakfast, it’s reasonable to expect that coffee would be included, but it wasn’t, which was disappointing. Additionally, the breakfast itself didn’t feel worth the price. The variety and quality of food didn’t quite live up to our expectations, especially for the cost. The service and table maintenance at the buffet were also underwhelming. Tables often weren’t cleared promptly, and the general atmosphere felt lackluster, which detracted from the overall experience. While the stay was enjoyable in other aspects, the breakfast certainly needs improvement to match the hotel’s standards.
Stayed 3 nights in Oct 2024

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view
Had a really good 4 night stay at Riley. Everyone was very helpful and tried their best to accomodate my request. Our view was fantastic and to die for. The robes could be better though. (Bit itchy to wear) Overall, I definitely recommend staying et Riley.
Stayed 4 nights in Oct 2024

10/10 Excellent

Paula

Stayed 3 nights in Sep 2024

8/10 Good

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the cleanliness of the rooms, the view of the pool from our room was brilliant. One thing that I wasn’t a huge fan of was there was no room service where you could order food. As the room isn’t self contained sometimes it would have been nice if you could order food directly to your room. Also paper crane restaurant was a little disappointing as being a part of the hotel and being an Asian infused restaurant I would have liked to of ordered a fried rice, but no fried rice on the menu. Other than that it’s quite a nice place to stay.
Stayed 5 nights in Oct 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Douglas Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the Esplanade, easy walk to the central areas with all the restaurants, the marina, etc - but far enough away that it's quieter, not as noisy.
Stayed 4 nights in Oct 2024

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely Hotel
Lovely hotel 11th floor views fantastic Room restocking was not good, often left without various towels Overall very nice
Stayed 5 nights in Sep 2024

10/10 Excellent

Ellen

Stayed 5 nights in Sep 2024