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Shangri-La The Marina, Cairns

5.0 star property
Family-friendly hotel with 1 outdoor pools, connected to a shopping center in Cairns

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Photo gallery for Shangri-La The Marina, Cairns

Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, sun loungers
Point of interest
Point of interest
Point of interest
Horizon Club Suite 1 King

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Parking available

Explore the area

Map
Pierpoint Road, Cairns, QLD, 4870
  • Cairns Marlin Marina
    ‪4 min walk‬
  • Cairns Esplanade
    ‪4 min walk‬
  • Reef Fleet Terminal
    ‪5 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪14 min drive‬

Room options

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Suite Twin

Egyptian cotton sheets, premium bedding, minibar, in-room safe

One Bedroom Suite Twin

  • 58 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Sea View King

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Sea View King

  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea View Twin

Deluxe Sea View Twin

Deluxe Sea View Twin

  • 33 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Marina View Twin

Exterior

Executive Marina View Twin

  • 33 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Horizon Club Suite 1 King

Exterior

Horizon Club Suite 1 King

  • 74 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite King

Exterior

One Bedroom Suite King

  • 58 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Marina View King

Exterior

Executive Marina View King

  • 33 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Marina View Suite

Executive Marina View Suite

Executive Marina View Suite

  • 50 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room King

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room King

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room Twin

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room Twin

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Horizon Club Room 1 King

Exterior

Horizon Club Room 1 King

  • 56 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Marina View Room Twin

Exterior

Horizon Marina View Room Twin

  • 56 sq m
  • Marina view
  • Sleeps 2
  • 2 Twin Beds

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About the area

Cairns

Oceanside stay.A stay at this Cairns Central Business District hotel places you steps from Reef Fleet Terminal and within a 5-minute walk of Cairns Esplanade. Centenary Lakes Botanic Gardens is within 3 miles (5 km) and Skyrail Rainforest Cableway is within 9 miles (15 km).

What's nearby

  • Cairns Marlin Marina - 4 min walk - 0.3 km
  • Cairns Esplanade - 4 min walk - 0.4 km
  • Esplanade Lagoon - 5 min walk - 0.5 km
  • Reef Fleet Terminal - 5 min walk - 0.5 km
  • Cairns Central Shopping Centre - 12 min walk - 1.1 km

Getting around

  • Cairns Station - 17 min walk
  • Cairns Intl. Airport (CNS) - 14 min drive

Restaurants

  • ‪Rattle N Hum - ‬5 min walk
  • ‪Salt House - ‬4 min walk
  • ‪Howlin' Jay's - ‬3 min walk
  • ‪Hilton Executive Lounge - ‬5 min walk
  • ‪Dundee's Restaurant on the Waterfront - ‬3 min walk

About this property

Shangri-La The Marina, Cairns

Family-friendly hotel with 1 outdoor pools, connected to a shopping center in Cairns
Shangri-La The Marina, Cairns offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center, 18 meeting rooms, and limo/town car service are available. Event space at this hotel measures 4456 square feet (414 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Shangri-La The Marina, Cairns. For a fee, parking is available.

Smoking is allowed in designated areas at this Cairns hotel.

  • 255 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • 4456 sq ft of conference space
  • 414 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue
Shangri-La The Marina, Cairns offers 255 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Languages

Chinese (Mandarin), English, Filipino, French, Italian, Japanese, Korean, Malay, Portuguese

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Property amenities

Family friendly

  • Children's pool
  • Fenced pool
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Covered self parking on site (AUD 30 per day; includes in/out privileges)
  • Covered valet parking on site (AUD 35 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 38 for adults and AUD 19 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Elevator (43 inch wide door)
  • Fixed shower seat
  • Grab bar in shower (31 inches high)
  • Grab bar near toilet (38 inches high)
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 100.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 38 for adults and AUD 19.00 for children
  • Covered self parking fee: AUD 30.00 per day (in/out privileges)
  • Covered valet parking fee: AUD 35.00 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 100.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Shangri-La Hotel Marina
Shangri-La Hotel Marina Cairns
Shangri-La Marina Cairns
Shangri-La Marina Hotel
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri La Hotel The Marina
Shangri La The Marina, Cairns
Shangri-la The Marina, Cairns Hotel
Shangri-la The Marina, Cairns Cairns
Shangri-la The Marina, Cairns Hotel Cairns

Shangri-La The Marina, Cairns Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 610 out of 1005 reviews
Rating 8 - Good. 240 out of 1005 reviews
Rating 6 - Okay. 92 out of 1005 reviews
Rating 4 - Poor. 42 out of 1005 reviews
Rating 2 - Terrible. 21 out of 1005 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Xun

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

8/10 Good

Graham, winmalee

Travelled with family
Liked: Amenities
Great size room with excellent views of the sea. Hotel looked a little tired especially the pool and carpeted areas. Not withstanding this we enjoyed our stay here
Stayed 7 nights in Jan 2025

10/10 Excellent

Liliya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time! Everyone was very friendly and helpful. The botanical garden is just amazing- opening the balcony door and seeing that every morning made it that much and more!
Stayed 3 nights in Jan 2025

10/10 Excellent

Badhri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. right on the Marina.. Short walk from all major places
Stayed 3 nights in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

George, markham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Strongly recommend
Stayed 1 night in Dec 2024

10/10 Excellent

Janak

Stayed 3 nights in Dec 2024

10/10 Excellent

SARAH

Stayed 1 night in Oct 2024

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a perfect location. We had a marina view room which had wonderful views. Pool and pool area inc bar was very good with ple ty of loungers and umbrellas. Resturant was excellant and so were all staff. Great hotel location for walks trip pickups and other bars shops and resturants. Would highly recommend.
Stayed 6 nights in Dec 2024

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay; close to the cruise terminals amd city centre.
Stayed 6 nights in Dec 2024

10/10 Excellent

Thi Tra Giang, Penshurst

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Daily clean, close to everything you want to visit and must see and play. Restaurants are just around the corner, staff are so friendly abd helpful
Stayed 6 nights in Dec 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location was great. Hotel is a bit outdated but overall we had an enjoyable visit.
Stayed 4 nights in Sep 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, right on the marina and just a short walk from the busy esplanade with the shops and restaurants, the room was large, the pool was a good size and warm. The restaurant looks out onto the marina, were we watched the boats leaving while at breakfast.
Stayed 4 nights in Dec 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
End of Year Escape to Cairns
Excellent hotel, great location. 10 minutes from the airport So close to many quality dining options. As well as the night markets, main shopping precinct. Pool is great. Our 3rd trip to Cairns, 2nd time staying at the Shangri La and would again. Highly recommend.
Stayed 4 nights in Dec 2024

8/10 Good

Priya

Liked: Cleanliness, staff & service, room comfort
Lovely location and views
We stayed at the Horizon Suite - the views are beautiful. Service at the reception was also excellent. A fair few things to improve on: 1. The hotel furniture/washroom fixtures etc all seem very dated and need immediate upkeep. Even very quick fixes like chipped drain blockers seem to be missed 2. The bedroom of the horizon suite was really small; much smaller than other suites I have stayed in and didn't have a TV or even enough plug points to charge electronics. It's one of the hotel's more premium rooms so it definitely should have these amenities. 3. The pool area washrooms similarly need urgent renovation - there were towels scattered all over the floor which made it look more like a public toilet than a Shangri-la washroom! 4. Service at the breakfast restaurant was subpar. We had ordered the barista made coffee and were in a rush - the lady serving us seemed annoyed to have the extra work. Even really simple things like bringing the bill to our table Vs asking us to go to the counter mid breakfast to sign for our coffees..
Stayed 3 nights in Nov 2024

10/10 Excellent

Li

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great and within all the amenities. The staff is very friendly and highly recommended
Stayed 3 nights in Dec 2024

10/10 Excellent

Ning

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Cairns
Really good stay, great staff and nice food in restaurant
Stayed 3 nights in Dec 2024

10/10 Excellent

Jane

Stayed 3 nights in Nov 2024

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Rex

Liked: Cleanliness
Great place to stay in Cairns
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Diane Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great location right on the Marina. Watch the Reef boats, the cruise ships and right next door to the lagoon
Stayed 5 nights in Nov 2024

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Marla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is outstanding and the restaurant is superb. The property is gorgeous. There was not enough space to hang damp towels or damp swimsuits and stingersuits, but we were given fresh towels whenever we requested them. There were two screws sticking out of the bathroom wall that looked like they may have held up a towel rack.
Stayed 4 nights in Nov 2024