Shangri-La The Marina, Cairns

5.0 star property
Family-friendly hotel with 1 outdoor pools, connected to a shopping center in Cairns

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La The Marina, Cairns

Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, sun loungers
Deluxe Sea View Twin | Property entrance
Point of interest
Point of interest
Egyptian cotton sheets, premium bedding, minibar, in-room safe

Reviews

8.8 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • Pool
    Pool
  • Room service
    Room service
  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Parking available
    Parking available
  • Air conditioning
    Air conditioning

Explore the area

Map
Pierpoint Road, Cairns, QLD, 4870
  • Cairns Marlin Marina
    4 min walk
  • Cairns Esplanade
    4 min walk
  • Reef Hotel Casino
    4 min walk
  • Cairns, QLD (CNS-Cairns Intl.)
    14 min drive

Room options

Executive Suite

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

One Bedroom Suite Twin

  • 58 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Sea View King

  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Sea View Twin

  • 33 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Executive Marina View Twin

  • 33 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

Horizon Club Suite 1 King

  • 74 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

One Bedroom Suite King

  • 58 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

Executive Marina View King

  • 33 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

Executive Marina View Suite

  • 50 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

Deluxe Room King

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room Twin

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Horizon Club Room 1 King

  • 56 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

Horizon Marina View Room Twin

  • 56 sq m
  • Marina view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

About the area

Cairns

Oceanside stay.A stay at this Cairns Central Business District hotel places you steps from Reef Fleet Terminal and within a 5-minute walk of Cairns Esplanade. Centenary Lakes Botanic Gardens is within 3 miles (5 km) and Skyrail Rainforest Cableway is within 9 miles (15 km).

What's nearby

  • Cairns Marlin Marina - 4 min walk - 0.3 km
  • Cairns Esplanade - 4 min walk - 0.4 km
  • Esplanade Lagoon - 5 min walk - 0.5 km
  • Reef Fleet Terminal - 5 min walk - 0.5 km
  • Cairns Central Shopping Centre - 12 min walk - 1.1 km

Getting around

  • Cairns Station - 17 min walk
  • Cairns Intl. Airport (CNS) - 14 min drive

Restaurants

  • ‪Rattle N Hum - ‬5 min walk
  • ‪Salt House - ‬4 min walk
  • ‪Howlin' Jay's - ‬3 min walk
  • ‪Hilton Executive Lounge - ‬5 min walk
  • ‪Dundee's Restaurant on the Waterfront - ‬3 min walk

About this property

Shangri-La The Marina, Cairns

Family-friendly hotel with 1 outdoor pools, connected to a shopping center in Cairns
Shangri-La The Marina, Cairns offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center, 18 meeting rooms, and limo/town car service are available. Event space at this hotel measures 4456 square feet (414 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Shangri-La The Marina, Cairns. For a fee, parking is available.

Smoking is allowed in designated areas at this Cairns hotel.

  • 255 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • 4456 sq ft of conference space
  • 414 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue
Shangri-La The Marina, Cairns offers 255 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Languages

Chinese (Mandarin), English, Filipino, French, Italian, Japanese, Korean, Malay, Portuguese

Property amenities

Family friendly

  • Children's pool
  • Fence around the pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (AUD 30.00 per day; includes in/out privileges)
  • Covered valet parking on site (AUD 35.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 38 for adults and AUD 19.00 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Children's pool
  • Fitness center
  • Outdoor pool
  • Private picnics
  • Shopping mall
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch LCD TV
  • Pay movies
  • Premium channels
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 100.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 38 for adults and AUD 19.00 for children
  • Covered self parking fee: AUD 30.00 per day (in/out privileges)
  • Covered valet parking fee: AUD 35.00 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 100.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Shangri-La Hotel Marina
Shangri-La Hotel Marina Cairns
Shangri-La Marina Cairns
Shangri-La Marina Hotel
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri La Hotel The Marina
Shangri La The Marina, Cairns
Shangri-la The Marina, Cairns Hotel
Shangri-la The Marina, Cairns Cairns
Shangri-la The Marina, Cairns Hotel Cairns

Shangri-La The Marina, Cairns Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 600 out of 1002 reviews" "
Rating 8 - Good. 247 out of 1002 reviews" "
Rating 6 - Okay. 95 out of 1002 reviews" "
Rating 4 - Poor. 41 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hong, WESTFORD

Stayed 8 nights in Aug 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent all round
Stayed 2 nights in Aug 2024

4/10 Poor

keith

Liked: Staff & service
Disliked: Property conditions & facilities
The Hotel is a remodeled shopping mall so I had to walk about a mile to get from the front desk to my room and half the stores on the ground floor are vacant so it looks tacky.
Stayed 2 nights in Aug 2024

6/10 Okay

Dr

Liked: Cleanliness, room comfort
Tired
Getting dated and tired Horizon club facility was good Restaurant shuts at 21.30 Room service ends at 22.00 So if you arrive late like we did it’s not good
Stayed 1 night in Aug 2024

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suite with the view of the marina.
Stayed 4 nights in Aug 2024

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Nicolas

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
Very run down. Was expecting alot more from this stay but was very disappointed.
Stayed 2 nights in Aug 2024

6/10 Okay

Anthony

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
No longer 5 star
This hotel is no 5 star any more. It is badly in need of renovation and they are short staffed so service is poor
Stayed 6 nights in Aug 2024

6/10 Okay

wayne lyndsay

Liked: Cleanliness, staff & service
On the city side of the hotel it was too noisy with delivery trucks backing in at all hours- u could hear toilets being flushed from other rooms- the fridge in 2025 was too noisy- plus drip tray had to be emptied each day
Stayed 7 nights in Aug 2024

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shangri la
Staff very friendly and helpful. Housekeeping excellent, daily towels, soaps etc. Even left a note to advise couldnt get to room as we had do not disturb but if called would come back later. Dining superb, breakfast to die for.
Stayed 7 nights in Aug 2024

6/10 Okay

Emily

Stayed 7 nights in Aug 2024

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and would stay again
Stayed 5 nights in Aug 2024

4/10 Poor

Stefan

Disliked: Cleanliness, property conditions & facilities
Was not the standard of other Hotels that I have stayed at. Outdated and not very clean.
Stayed 4 nights in Jul 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service
Very thin walls and floors constant noise from neighbours . Also took a long time to be checked in , had to remind them We were waiting well after 2pm check in Apart from that we were happy with our stay.
Stayed 4 nights in Aug 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Cairns Marina stay.
Location was great. Great spacious room overlooking the marina. Staff across all areas were good and very responsive. Club area was a good option with a wide food selection for both breakfast and early evening drinks. However property is looking “very tired”.
Stayed 5 nights in Jul 2024

10/10 Excellent

Noel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely outstanding experience. Highest recommendation for this hotel. My parents were absolutely delighted with everything here. Outstanding food/room/drinks/facilities/location and especially customer service. I don’t think it can get any better than Shangri-La Cairns. Don’t hesitate BOOK now..you will not be disappointed. Would give 10 stars if I could!!
Stayed 8 nights in Jul 2024

4/10 Poor

Mr

Stayed 3 nights in Jul 2024

10/10 Excellent

Laurel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Stayed 1 night in Jul 2024

8/10 Good

Amritpal

Liked: Staff & service
Disliked: Property conditions & facilities
The property requires some serious maintenance
Stayed 4 nights in Jul 2024

10/10 Excellent

Bridgette

Stayed 7 nights in Jul 2024

8/10 Good

Alana

Stayed 1 night in Jul 2024

10/10 Excellent

Carolyn

Stayed 4 nights in Jul 2024

2/10 Terrible

Marina

Stayed 2 nights in Jul 2024

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location on Esplanade and Marina.Lovely cafes and restaurants nearby. Fabulous pool area. To be honest, we found Cairns city area not very nice, quite shabby, so was lovely to stay at a lovely hotel right on the esplanade...we just stayed in that area and kept out of the city area.
Stayed 4 nights in Jul 2024

10/10 Excellent

Rhonda Lynlea

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful gardens, very friendly staff, room very comfortable, and well stocked. Overall a great place to stay. Found staff couldn’t do enough for us helping to make our stay very enjoyable.
Stayed 5 nights in Jul 2024