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The St. Regis New Capital, Cairo

5.0 star property
Upscale beachfront hotel connected to a rail/subway station with 3 outdoor pools

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Photo gallery for The St. Regis New Capital, Cairo

Exterior
Indoor pool, 3 outdoor pools, open 9:00 AM to 5:00 PM, pool umbrellas
Exterior
Royal Suite, 2 Bedrooms, Terrace
Daily buffet breakfast (USD 20 per person)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Parking included
  • Gym
  • Housekeeping

Explore the area

Map
New Administrative Capital, New Cairo, Cairo Governorate, 11311
  • Al Masa Capital, Artificial Beach
    ‪11 min walk‬
  • Open Air Mall
    ‪22 min drive‬
  • Egyptian Museum
    ‪46 min drive‬
  • Cairo (CAI-Cairo Intl.)
    ‪44 min drive‬

Room options

View all photos for Royal Suite, 2 Bedrooms, Terrace

Royal Suite, 2 Bedrooms, Terrace

Royal Suite, 2 Bedrooms, Terrace

  • 281 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Balcony

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Balcony

  • 122 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 King Bed, Balcony

Exterior

Apartment, 1 King Bed, Balcony

  • 76 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Pool View

Suite, 1 Bedroom, Balcony, Pool View

Suite, 1 Bedroom, Balcony, Pool View

  • 96 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Double Bed, Garden View

Exterior

Apartment, 1 Double Bed, Garden View

  • 126 sq m
  • City view
  • Sleeps 5
  • 1 Double Bed

View all photos for Villa, 3 Bedrooms, Garden View

Villa, 3 Bedrooms, Garden View | View from property

Villa, 3 Bedrooms, Garden View

  • 225 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Superior Room, 1 King Bed, Balcony, City View

Superior Room, 1 King Bed, Balcony, City View

Superior Room, 1 King Bed, Balcony, City View

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Balcony, City View

Superior Room, 2 Single Beds, Balcony, City View

Superior Room, 2 Single Beds, Balcony, City View

  • 50 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Room, 1 King Bed, City View

Grand Room, 1 King Bed, City View

Grand Room, 1 King Bed, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

  • 86 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Pool View

Deluxe Room, 1 King Bed, Balcony, Pool View

Deluxe Room, 1 King Bed, Balcony, Pool View

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Balcony, Pool View

Deluxe Room, 2 Single Beds, Balcony, Pool View

Deluxe Room, 2 Single Beds, Balcony, Pool View

  • 50 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

New Cairo

Beachside getaway.Within the region of this New Cairo hotel, you'll find Open Air Mall and Khan el-Khalili. Sultan Hussan Mosque and Museum of Islamic Art are also in the region.

What's nearby

  • Al Masa Capital, Artificial Beach - 11 min walk - 1.0 km
  • Open Air Mall - 22 min drive - 23.6 km
  • Khan el-Khalili - 44 min drive - 58.4 km
  • Tahrir Square - 45 min drive - 69.2 km
  • Egyptian Museum - 46 min drive - 70.2 km

Getting around

  • Cairo Intl. Airport (CAI) - 44 min drive

Restaurants

  • ‪ستاربكس - ‬9 min drive
  • ‪عم فؤاد - ‬18 min drive

About this property

The St. Regis New Capital, Cairo

Upscale beachfront hotel connected to a rail/subway station with 3 outdoor pools
Step outside to unwind on the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At The St. Regis New Capital, Cairo you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This Victorian hotel also offers a complimentary children's club, a children's pool, and a health club. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star New Cairo hotel.

  • 434 guestrooms or units
  • 4 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • 66262 sq ft of conference space
  • 6156 sq m of conference space
  • Built in 2017
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar on the beach
  • Bar by the pool
The St. Regis New Capital, Cairo offers 434 air-conditioned accommodations with minibars and safes. 49-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

The onsite spa has 8 treatment rooms including rooms for couples. Services include body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

Arabic, English, French, Russian

Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: USD 20 for adults and USD 10 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 3 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Lifeguards on site
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Smooth flooring in room
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

Room amenities

Entertainment

  • 49-inch flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Free bottled water
  • Minibar
  • Paper towels

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Heated floors
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 4:00 PM and 6:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Airport shuttle to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The St. Regis New Capital, Cairo

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
  • Airport shuttle fee: USD 69 per vehicle (roundtrip, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 4:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Pool access available from 9:00 AM to 5:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

ALMASA Royal Palace New Capital New Cairo City
ALMASA Royal Palace New Capital Hotel New Cairo
ALMASA Royal Palace New Capital
Hotel ALMASA Royal Palace - New Capital New Cairo
New Cairo ALMASA Royal Palace - New Capital Hotel
Hotel ALMASA Royal Palace - New Capital
ALMASA Royal Palace New Capital Hotel
ALMASA Royal Palace New Capital New Cairo
ALMASA Royal Palace - New Capital New Cairo
Almasa Royal Capital Cairo

The St. Regis New Capital, Cairo Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 64 out of 100 reviews
Rating 8 - Good. 15 out of 100 reviews
Rating 6 - Okay. 5 out of 100 reviews
Rating 4 - Poor. 4 out of 100 reviews
Rating 2 - Terrible. 12 out of 100 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin, Seattle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what a great hotel. Excellent rooms, food, swimming and wave pools. Close to New Administrative Capital. Easy to get uber or taxi to airport, New Cairo and Fifth Settlement. Staff was superb beyond imagination. Special thanks to Mr. Ahmed Anter for everything.
Stayed 1 night in Nov 2024

10/10 Excellent

Aleksandar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience at St Regis from staff to the food and hotel itself. We will be back!!!
Stayed 7 nights in Oct 2024

8/10 Good

camilo

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is impressive but lacks dinings options. Service was also not at par with other St Regis properties
Stayed 4 nights in Sep 2024

10/10 Excellent

phadreeka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is just spectacular. One of the best places I have stayed at and would definitely stay again
Stayed 4 nights in Oct 2024

10/10 Excellent

Dawn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
St. Regis (The New Capital) is a beautiful hotel and is very well kept property. Abdelrahman (Front Desk) Enbraheam (Private Dining), Mohamed (Private Dining) and Amed (Guess Services) Gave outstanding customer service. They took very good care of me and my family. We will definitely visit again.
Stayed 4 nights in Oct 2024

10/10 Excellent

karim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best customer service hotels i have ever been to
Stayed 1 night in Sep 2024

10/10 Excellent

Shatisha Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 7 nights in Aug 2024

10/10 Excellent

Shiblu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely amazing throughout. The whole place is just serene and oozes class, luxury and warmth. The facilities are great, although some are still incomplete, under works or being refurbished but still lots to do and experience. The staff are all fantastic and really made our stay special, especially for my children. They were all very attentive, polite, professional and accommodating. The area around the hotel is still being developed which meant options for shopping, dining and entertainment were limited but definitely looking to come back again soon, especially one developments have progressed. This could be a hotspot to rival the best around the North Africa and the middle east.
Stayed 7 nights in Aug 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I loved this property and Egypt in general. Everyone was overly generous and sincere in their desire to make our trip great.The restraunt staff were so friendly as was everyone ,the rooms were cleaned to perfection every chance we gave them to do so , a young gentleman named Mostafa .M was so thourough with his housekeeping duties as good as could ever ask for him to be.All the breakfast staff were excellent , the concierge guys were awesome, as they accommodated all my request . I dont want to leave anyone out , so I can genuinely say everyone of the staff are doing an excellent job.
Stayed 6 nights in Jul 2024

6/10 Okay

Habib

Liked: Staff & service
Hotel is in the middle of nowhere. No shops no food , nothing around. Looks nice. Nice staff but really in the boonies. Hotel rooms somewhat beat up for a st regis, disappointing overall.
Stayed 1 night in Jul 2024

10/10 Excellent

George

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and the place was very fancy
Stayed 5 nights in Jun 2024

10/10 Excellent

Bernardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff treats you like you matter
Stayed 6 nights in May 2024

10/10 Excellent

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply Amazing! We had an amazing experience from the time we arrived until we departed. The facility is exquisite! Clean and stunning. The staff went the extra mile to ensure all of our needs were met. They made every concession to accommodate anything we requested. The food was delish and there's a variety of options. Mustafa Mahmoud did an excellent job in housekeeping and kept out room fully stocked and clean. All of the concierge were extremely helpful and provided us with everything we needed as well. The hotel is not close to shops or restaurants and is about an hour from the pyramids. (The only thing you'll need is to get an UBER). Although it is somewhat secluded, I enjoyed the location. I will be returning to The St. Regis Almasa! Definitely enjoyed our stay!
Stayed 3 nights in Mar 2024

10/10 Excellent

Kira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So glad I stayed here. I've been to Egypt a couple times and St Regis made the second stay much more pleasant. The food at both restaurants was delicious. The rooms were beautiful, beds comfortable, good shower pressure and very quiet. All staff were accommodating and so kind. The management was top notch. I would stay here again and highly recommend.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024

10/10 Excellent

Arti

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It definitely very beautiful hotel . We had great time staying in hotel . Staff were very helpful and we loved egyptian restaurant in hotel . Breakfast was great as well . I think there should be all-inclusive offer also be available so people staying can use most of things in hotel without a thought.
Stayed 4 nights in Dec 2023

10/10 Excellent

regan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for relaxation with tentative staff. This hotel was perfect for the two nights we spent here. The wave pool was undergoing renovations when we arrived, I think it is currently out of action until Christmas 2024. It will add a nice touch
Stayed 2 nights in Nov 2023

10/10 Excellent

Syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Luxury Stay - great hotel and amenities
Superb amd fantastic stay at this hotel. The hotel is very luxurious Nd one of the best I have seen in the middleast. Each and every staff member was a delught and went above and beyond to provide excellent service and assistance. Special thanks to Ismail at the entrance, Abdel at fron desk, Ahmed Ismail and Farouk at Montego breakfast restaurant, Alaa our butler and Mahmoud at the spa. I highly recommend this hotel to all especially if you want to avoid the over crowded noisy Old Cairo life and relax in luxury with family.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most opulent hotels that I have ever experienced. At its opening in 2017, it must have been one of the most exquisite hotels anywhere: a man-made sandy beach, tennis courts, football (soccer) field, cinema, and usual amenities like restaurants, gym, and an opulent lobby. Five years later, the beach is closed and under repair, and some parts of the resort need some repainting and repair. The core building, however, is absolutely stunning. The pool is beautiful and the service was superb. The food and attention from the staff were excellent. It is located about 45 minutes from downtown Cairo, in an area that was desert 10 years ago. There are literally, thousands of newly-constructed apartment complexes for miles. They are unoccupied, but when the estimated 5 million people move into the new administrative district in the next decade, this resort will be the center of probably any luxury stay. My wife and I celebrated our anniversary and the staff decorated our room for a wonderful surprise for her. Kudos to the staff and management at St. Regis. Thank you for a memorable experience. We look forward to our next stay!

10/10 Excellent

Nicole K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was very nice and the property is gorgeous! However since this is New Cairo most of New Cairo is still under construction so there are very little shops or anything around you if you need anything. That's not the hotels fault however in our case airline lost our luggage and were without our clothes for 2 days so we had to buy items when coming back from one of our excursions. Staff was extremely nice and most were able to communicate with us just fine. The rooms are lovely as well as the amenities. My husband only had one concern we rented bikes at the hotel for an hour and the bikes were not up to par for riding e.g brakes weren't working, needed air and tires Etc. The hotel also only had three restaurants and we can only utilize two since one was Buffet and was only open for breakfast hours which wasn't convenient for us since we fast during the morning hours so our dinner and lunches were only with room service or the two remaining restaurants however the food was excellent and the service as well.
Stayed 6 nights in Aug 2023

10/10 Excellent

Haitham, Amman

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 3 nights in Jul 2023

10/10 Excellent

Yehia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We originally planned to stay there for one night but ended up by staying there for four nights because we enjoyed our stay very much because of the nice facilities and friendly staff. The only issue we had was that some of the guests were noisy around the pool area when they played their music loudly even at early morning hours. Some of them even played loud music in the breakfast area ( Montgeo ). We asked the staff to instruct them to turn down the music and the staff reluctantly did that after repeated request.