Portal Palace Hotel

3.0 star property
3-star hotel near Basilica of the National Shrine of Our Lady of Aparecida

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Photo gallery for Portal Palace Hotel

Exterior
Free WiFi, bed sheets, wheelchair access
Restaurant
Reception
Shower, hair dryer, towels
Reviews
6.8

Popular amenities

  • Bar
    BarBar
  • Parking available
    Parking availableParking available
  • 24/7 front desk
    24/7 front desk24/7 front desk
  • Air conditioning
    Air conditioningAir conditioning
  • Breakfast included
    Breakfast includedBreakfast included
  • Free WiFi
    Free WiFiFree WiFi

Check-in time

2:00 PM

Check-out time

10:00 AM

Explore the area

Map
Av. Itaguaçu, 618, Aparecida, SP, 12570-000
  • Popular LocationBasilica of the National Shrine of Our Lady of Aparecida7 min walk
  • Popular LocationAparecida Shopping Center17 min walk
  • Popular LocationMatriz Basílica Nossa Senhora da Conceição Aparecida (Basílica Velha)3 min drive

Room options

Standard Quadruple Room

  • 10000 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Standard Triple Room

  • 10000 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

Standard Double Room

  • 10000 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

About the area

Aparecida

In Aparecida .Your stay at this Aparecida hotel places you within a 10-minute walk of Basilica of the National Shrine of Our Lady of Aparecida and Vale do Paraíba. Nativity Scene Hill - Shrine of Our Lady Aparecida and Pendiao Stadium are also within half a mile (1 km).

What's nearby

  • Basilica of the National Shrine of Our Lady of Aparecida - 7 min walk
  • Aparecida Market - 12 min walk
  • Padre Vitor Coelho de Almeida Event Center - 15 min walk
  • Aparecida Shopping Center - 17 min walk
  • Matriz Basílica Nossa Senhora da Conceição Aparecida (Basílica Velha) - 3 min drive

Getting around

  • Pindamonhangaba Railway Station - 35 min drive

Restaurants

  • ‪Ana Café - ‬10 min walk
  • ‪Obelisco Café Bar - ‬10 min walk
  • ‪Parmeggio Grelhados e Lanches - ‬7 min walk
  • ‪Pizzeria Tutti Santi - ‬9 min walk
  • ‪Lanchonete Phumbika - ‬17 min walk

About this property

Portal Palace Hotel

3-star hotel near Basilica of the National Shrine of Our Lady of Aparecida
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

For a fee, parking is available.

This 3-star Aparecida hotel is smoke free.

  • 50 guestrooms or units
  • Buffet breakfast (free)
  • Front desk (24 hours)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Portal Palace Hotel offers 50 air-conditioned accommodations with hair dryers and ceiling fans. LED televisions come with digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (BRL 35.00 per night)
  • Offsite parking within 328 ft (BRL 35.00 per night), from 6:00 AM to 8:30 PM; reservations required

Food and drink

  • Free buffet breakfast available daily 7:00 AM–9:00 AM
  • 1 restaurant
  • 1 bar

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways
  • Wheelchairs available on site

Room amenities

Entertainment

  • Digital channels
  • LED TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: BRL 35.00 per night
  • Nearby parking fee: BRL 35.00 per night (328 ft away; open 6:00 AM to 8:30 PM)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.

Property is also known as

Portal Palace Hotel Hotel
Portal Palace Hotel Aparecida
Portal Palace Hotel Hotel Aparecida

Portal Palace Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 23 out of 79 reviews" "
Rating 8 - Good. 20 out of 79 reviews" "
Rating 6 - Okay. 13 out of 79 reviews" "
Rating 4 - Poor. 9 out of 79 reviews" "
Rating 2 - Terrible. 14 out of 79 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

5.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Alessandra

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience. Got locked out of the room and had to wait almost an hour to get the locksmith to open the door… Property in need of desperate renovations. Don’t stay there, trust me
Stayed 1 night in Dec 2023

2/10 Terrible

Maurício

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Não indico
Razoável péssimo atendimento Péssimo em limpeza Os lençóis mal cabiam na cama Mal arrumado Muito mal organizado Não volto mais
Stayed 1 night in Mar 2024

8/10 Good

Larissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

2/10 Terrible

Marco Antônio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel péssimo!
Check in: todo feito de forma manual O problema não são os funcionários, o problema é que o hotel não dá a estrutura mínima para praia os funcionários trabalharem. Quando chegamos as toalhas estavam sujas e rasgadas. Pedimos para trocar e não tinha toalhas novas e o funcionário disse que não tinha como sair da recepção pois estava a sozinho.. Os travesseiros estavam com com as fronhas encardidas, chegava a ser nojento. A limpeza do quarto e do banheiro é precária. O chuveiro vaza água pra todos lado. Quando acabei de tomar banho, aparte de fora do box estava alagada. O quarto não tinha cortina. A luz entra forte e bem cedo. Os colchões são horríveis Tem uma obra bem ao lado do hotel, onde noa se respeita as leis. Ele começa a bater e fazer barulho as 6h da manhã. O café da manhã é bem simples e fraco. O hotel informa que possui estacionamento, mas quando chega lá, dizem que não tem e que não podem fazer nada. Não recomendo. Um momento de descanso e lazer vai se transformar em um momento de dor.de.cabeça.
Stayed 2 nights in Mar 2024

4/10 Poor

jussara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Razoável
Stayed 3 nights in Feb 2024

2/10 Terrible

joelma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Solange

Travelled with family
Disliked: Property conditions & facilities
Café da manhã ruim - falta opções como suco. Informa que tem estacionamento disponível porém não existe, o veículo tem que ficar na rua - informa que tem restaurante - porém não existe a opção de restaurante no hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pessoal muito atencioso, ótima localização recomendo.
Stayed 2 nights in Feb 2024

10/10 Excellent

Cleusa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Locat bem localizado, organizado limpo adoramos a estadia
Stayed 1 night in Feb 2024

6/10 Okay

Robson José

Liked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Renata

Stayed 1 night in Feb 2024

10/10 Excellent

Solange

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel familiar
Foi muito bom, excelente quarto, excelente atendimento, excelente hotel, muito tranquilo e familiar, eu indico a todos
Stayed 2 nights in Feb 2024

6/10 Okay

Vanderlei

Travelled with family
Liked: Room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Amauri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendeu as necessidades.
Boa localização e atendeu as necessidades. Só deixou a desejar um pouco o frigobar com a porta meio quebrada e o chuveiro jogando água pra todos os lados.
Stayed 1 night in Feb 2024

10/10 Excellent

Hilton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voltarei outra vez... Com certeza!
Recomendo sem dúvidas nenhuma, ótima localização, funcionários profissionais, um café dá manhã completo mesmo. Tv, ventilador, ar condicionado, frigobar, bucha, roupas de cama, tudo impecável. Nada a reclamar, essa sim , é uma hospedagem digna!
Stayed 1 night in Jan 2024

6/10 Okay

Diana

Stayed 1 night in Jan 2024

8/10 Good

Anapaula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Geovanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

THALLES

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Não recomendo.
Pontos positivos: Chuveiro bom, cama boa e localização próxima a basílica. Pontos negativos: Elevador demora demais para descer e subir; Fechaduras todas soltas; Atendimento péssimo; Café deixou a desejar; Suporte zero ao hospede; Barulhada do Ar condicionado á noite atrapalhando a noite de sono;
Stayed 1 night in Dec 2023

8/10 Good

Reginaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Antônio Jose

Disliked: Cleanliness, room comfort
Médio
Stayed 1 night in Dec 2023

4/10 Poor

Gustavo

Disliked: Staff & service, property conditions & facilities, room comfort
Nao recomendo
Nao foi uma estadia boa, o Hotel não tem estacionamento ( ou deixa na rua ou no estacionamento da Basilica), pessoal da recepção sem preparo e nada gentili,( pedi um travesseiro pois o do quarto é muito ruim e nao deram a mínima). Nao recomendo
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Jessica

Stayed 1 night in Nov 2023

8/10 Good

Derica

Stayed 2 nights in Nov 2023