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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
4.5-star beachfront property near Tortuga Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

4 outdoor pools, sun loungers
View from property
4 outdoor pools, sun loungers
View from property
Front of property - evening/night

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • All-inclusive
  • Spa

Explore the area

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500
  • Gaviota Azul Beach
    1 min walk
  • Cancun Convention Center
    5 min walk
  • UltraMar Ferry Terminal
    6 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    24 min drive

Room options

View all photos for Altitude Corner Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area

Altitude Suite Ocean Front

  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View

Altitude Corner Suite Partial View

  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Double

Altitude Suite Double | Living area

Altitude Suite Double

  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite

Altitude Master Suite

  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

Beachside getaway.A stay at this Zona Hotelera property places you steps from Gaviota Azul Beach and within a 5-minute walk of Cancun Convention Center. UltraMar Ferry Terminal and Forum By The Sea Mall are also within half a mile (1 km).

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 5 min walk
  • Forum Beach - 6 min walk
  • Caracol Beach - 7 min walk
  • Hotel Zone Beaches - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪Mandala - ‬5 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

4.5-star beachfront property near Tortuga Beach
Altitude at Krystal Grand Cancun - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Altitude at Krystal Grand Cancun - All inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a steam room, and a fitness center. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, spa services, and a terrace are also featured at the luxury Altitude at Krystal Grand Cancun - All inclusive. Free valet parking is available.

This 4.5-star Cancun property is smoke free.

  • 100 guestrooms or units
  • 4 dining venues
  • 4 bars or lounges
  • Meeting rooms
  • Cooked-to-order breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Altitude at Krystal Grand Cancun - All inclusive offers 100 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

BEACH HOUSE SPA has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Playground
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Local maps
  • Mobile key entry
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Altitude at Krystal Grand Cancun - All inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 311 out of 601 reviews" "
Rating 8 - Good. 120 out of 601 reviews" "
Rating 6 - Okay. 70 out of 601 reviews" "
Rating 4 - Poor. 44 out of 601 reviews" "
Rating 2 - Terrible. 56 out of 601 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Bo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at the Altitude at Krystal Grand Cancún. Pros are friendly staff, comfortable beds and clean rooms. You can walk to restaurants or convenience stores. Always felt safe. Pools are immaculate! Beach is the best! Most staff knows how to speak English decent so that is a huge plus. Cons would be that I had to request blankets and towels a few times before I received them. Food is average not great. Overall a great experience. I would recommend.
Stayed 5 nights in Sep 2024

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Sohui

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
Stayed 4 nights in Sep 2024

8/10 Good

Arlyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación es muy buena, la vista increíble y el personal estupendo!!!
Stayed 3 nights in Sep 2024

6/10 Okay

Isai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

10/10 Excellent

William

Stayed 6 nights in Sep 2024

10/10 Excellent

Alec Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pasamos nuestras vacaciones en la torre Altitud del hotel Grand Kristal, Han sido 5 día fabulosos! La atención esmerada de todos hicieron todo porque nuestra estancia fuera maravillosa. El personal es atento y profesional, desde nuestra housekeeping, los camareros Celerino at infinity pool, Juan en la playa mosquito, los camareros del restaurante Risotto, hasta todos en el spa (en especial a Jobita ) Las habitaciones muy amplias y cómodas, el hotel impecable. A nuestro gusto la mejor experiencia fue en el Risotto restaurant!! Si tuviéramos que señalar algo no tan positivo sería la escasa variada en el bufete. Un especial GRACIAS a Mariana la concierge y a Janer de Expedia que estuvieron pendientes de todo y complaciendo nuestros más pequeños antojos.
Stayed 5 nights in Sep 2024

8/10 Good

Ismael

Travelled with group
Liked: Staff & service
Didn’t like the fact that restaurants options were very limited and there was room for reservation for the entire time of the stay.
Stayed 4 nights in Sep 2024

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Pedro Anthony

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms highly recommend alltidue section hope to keep this my yearly hotel
Stayed 3 nights in Sep 2024

10/10 Excellent

Vu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for family vacation!
Stayed 7 nights in Aug 2024

4/10 Poor

Lizbeth Anahi

Stayed 6 nights in Aug 2024

10/10 Excellent

Joelle Manuela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

2/10 Terrible

Lenny

They never told me the AC in the rooms wouldn’t go below 85 degrees. What a horrible experience
Stayed 3 nights in Aug 2024

10/10 Excellent

Adlicia Earlean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

David Alfonso

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Altitude was great but you still have to share with Krystal Grand and ir is OLD and dirty. Bathrooms always closed. Dinner closes at 11pm, alcohol 12pm at bar. NO AC nowhere to keep cold only Altitud Bar that closes at 11pm. Only one staff at bar serving two hotels.
Stayed 4 nights in Aug 2024

2/10 Terrible

Lizzette

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Originally booked Altitude. Was not given any communication beforehand that the AC had gone out and they were not opening the Altitude. They are not willing to give any discount for moving you to the old building. Was expecting something modern and nice and ended up in the old building hot and where the elevators did not work most of the time. Food was not good I’m buffet and they did not have kid options. Only reason giving it 1 star is bucease some of the staff were nice. Will not book here again.
Stayed 5 nights in Jul 2024

10/10 Excellent

Orhan

Liked: Cleanliness, staff & service, property conditions & facilities
My family and I spent 5 days at this resort. We enjoyed the facility, as the beach access was perfect for us. Staff was very friendly and accommodating, especially Reyna (our housekeeper) she went above and beyond while taking care of our room. As well as Janer (our agent through Expedia), he managed our reservation as well as the cabanas by the beach. My family and I felt safe and welcomed throughout our stay from the minute we checked in, including when we were on the beach. The staff made this vacation awesome and I would come again.
Stayed 5 nights in Aug 2024

8/10 Good

Elmer

Liked: Cleanliness, staff & service
The beach is its main attraction. The air conditioners are limited to 24 degrees Celsius, so the rooms aren’t that cool especially for the summer time. Common areas are pretty warm as well. The food is okay overall. The staff is great, so management is the issue, more focused on bottom line than repeat customers. The rooms themselves are nice at the Altitude side of the property.
Stayed 5 nights in Aug 2024

10/10 Excellent

Abel Austin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Wonderful stay with the family but having only one working elevator for such a big hotel is ridiculous.
Stayed 5 nights in Aug 2024

6/10 Okay

Esmeralda

Disliked: Property conditions & facilities
When I get there to check in at Altitute Krystal they did not have AC working so they put us at Krystal Grand Cancun. They said I would be moved in two days but did not happen. Elevators have no AC. The rooms are super hot also. Food is not good at all. I wish they would have let me know before my trip that Altitude Krystal Cancun was not available at all.
Stayed 5 nights in Aug 2024

10/10 Excellent

Derrick Renard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was amazingly quiet and the food was fantastic! Thank you ALL so much for having my husband and I !!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Madain Racon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really friendly and helpful. Janer was the person in charge during our stay and he did an amazing job in making sure all of our questions were answered, he guided us our whole trip. We stayed at a presidential suite and the view was amazing. Everything is a 10 minute walk from the resort. The beach view is speechless, restaurants and buffets amazing.
Stayed 5 nights in Aug 2024

4/10 Poor

Yoshihide

Travelled with family
Disliked: Cleanliness, room comfort
Dissatisfaction
Elevator operate only 1out of 4, so always takes long time for up and down. No stairs. Also, dinner is required reservation, so impossible to go restaurant dinner for 1st night. Only buffet available.
Stayed 2 nights in Aug 2024