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Bel Air Collection Resort & Spa Cancun Adults Only

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Bel Air Collection Resort & Spa Cancun Adults Only

Outdoor pool
Suite, Jetted Tub | Beach/ocean view
Outdoor pool
Lobby sitting area
Couples treatment rooms, spa tub, body treatments, aromatherapy

Reviews

6.8 out of 10

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
  • Outdoor space
    Outdoor space

Explore the area

Map
Cancun
  • Iberostar Cancun Golf Course
    13 min walk
  • El Rey Ruins
    18 min walk
  • Delfines Beach
    3 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    12 min drive

Room options

View all photos for Suite, Jetted Tub

Suite, Jetted Tub

Suite, Jetted Tub

  • 40 sq m
  • Studio
  • Ocean view
  • Sleeps 2

View all photos for Deluxe Room, Ocean View

Deluxe Room, Ocean View

Deluxe Room, Ocean View

  • 37 sq m
  • Studio
  • Ocean view
  • Sleeps 4

View all photos for Deluxe Room, Lagoon View

Deluxe Room, Lagoon View

Deluxe Room, Lagoon View

  • 37 sq m
  • Studio
  • Lagoon view
  • Sleeps 4

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About the area

Cancun

Beachside getaway.Within a 15-minute walk of this Zona Hotelera aparthotel, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Iberostar Cancun Golf Course. Delfines Beach and El Rey Ruins are also within 2 miles (3 km).
View more Aparthotels in CancunOpens in a new window

What's nearby

  • Iberostar Cancun Golf Course - 13 min walk
  • El Rey Ruins - 18 min walk
  • Delfines Beach - 3 min drive
  • Ventura Park Cancun - 5 min drive
  • Riviera Cancun Golf Resort - 7 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Arena Sports Bar - ‬12 min walk
  • ‪Zai - ‬13 min walk
  • ‪Sun Palace - ‬7 min walk
  • ‪Km 19.5 - ‬9 min walk
  • ‪Bogavante Restaurant - ‬4 min walk

About this property

Bel Air Collection Resort & Spa Cancun Adults Only


Property Location
With a stay at Bel Air Collection Resort & Spa Cancun in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Delfines Beach and El Rey Ruins. This beach hotel is 3.3 mi (5.3 km) from Aquaworld and 4.7 mi (7.5 km) from Cancun Interactive Aquarium.

Rooms
Make yourself at home in one of the 155 air-conditioned rooms featuring minibars (stocked with some free items) and DVD players. 32-inch LCD televisions are provided, with cable programming available. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club and an outdoor pool. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite at one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage.


Business, Other Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Languages

English, Spanish

Property amenities

Beach

  • On the beach
  • Beach massages

Pool/Spa

  • Outdoor pool
  • Spa tub
  • Full-service spa
  • Massages
  • Spa services
  • Aromatherapy
  • Manicures and pedicures
  • Facials
  • Body treatments
  • Couples treatment room(s)

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Coffee/tea maker

Dining

  • 3 restaurants
  • 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar
  • Stocked minibar (select free items)
  • Snack bar/deli
  • Coffee/tea in a common area
  • 24-hour room service

Bedrooms

  • Premium bedding

Bathrooms

  • Shower
  • Rainfall showerhead
  • Slippers
  • Bathrobes
  • Hair dryer

Entertainment

  • 32-inch LCD TV with cable service
  • DVD player

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room
  • Desk

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Phone
  • Luggage storage
  • Iron/ironing board (on request)
  • In-room massages
  • Convenience store

Location highlights

  • Near the airport

Things to do

  • Health club
  • Theme parks nearby

Safety features

  • Carbon monoxide detector installed (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system

General

  • 155 rooms
  • 6 floors
  • Property does not allow children

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Bel Air Collection Resort & Spa Cancun Adults Only

Children and extra beds

  • This property welcomes adults only.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1300 per room (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Bel Air Collection
Bel Air Collection Cancun
Bel Air Collection Resort
Bel Air Collection Resort Cancun
Bel Air Cancun
Bel Air Collection Hotel Cancun
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Resort And Spa Cancun
Bel Air Collection Cancun
Bel Air Collection Hotel Cancun
Bel Air Cancun
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Resort Spa Cancun
Bel Collection & Cancun Cancun
Bel Air Collection Resort Spa Cancun
Bel Air Collection Resort Spa Cancun Adults Only
Bel Air Collection Resort & Spa Cancun Adults Only Cancun
Bel Air Collection Resort & Spa Cancun Adults Only Aparthotel

Bel Air Collection Resort & Spa Cancun Adults Only Reviews

Reviews

6.8
Rating 10 - Excellent. 203 out of 867 reviews" "
Rating 8 - Good. 260 out of 867 reviews" "
Rating 6 - Okay. 179 out of 867 reviews" "
Rating 4 - Poor. 109 out of 867 reviews" "
Rating 2 - Terrible. 116 out of 867 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique resort. Recommended.
Overall we had a great stay and I was very impressed by the service the staff provided. Front desk, pool service staff, and the restaurant staff all did an amazing job taking care of their customers. The only downfall was the water temperature in the room. Also food was delicious. Breakfast and diner.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice!! Food wasn’t all that. But the service was good
Stayed 3 nights in Apr 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
we had read varying reviews on this resort and were pleasantly surprised. We thought it was excellent value for money. Have come to the conclusion that some people want to pay 3 star prices then want 5 star facilities.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First off I can't give the staff that work here enough compliments. They were absolutely amazing!!! Whatever you needed they were quick to please you. Claudia, yadaira, Alicia, and kenia were great letting us know were everything was and what times certain restaurants were open. There wasn't a time we're I didn't see the staff cleaning, this place is spotless!! The spinach juice served at the palm terrace was the best juice I've ever had in my life. There was a grocery store and an amazing restraunt directly across from the hotel so we didn't have travel by car to pick anything up. The view of the ocean in the morning is breathtaking and the breeze that flows through the entrance of the hotel is incredible. I definitely recommend this place!!
Stayed 5 nights in Mar 2020

8/10 Good

Trudy

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

4/10 Poor

Lesley, Toronto Ontario Canada

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a room with 2 beds...when we arrive they gave us one bed. It took 2 days to get us in to a room with 2 double beds. The room they eventually gave us had no working air conditioning for the last 3 days.....
Stayed 6 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service, property conditions & facilities
I loved the access to the beautiful beach. The hotel needs major renovation to the building as well as the staff.
Stayed 4 nights in Feb 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
Check in took well over an hour and the first room had one bed so we had to get another room which took even more time.standing at the front desk or waiting at the elevator was like a wind tunnel. Horrible! And speaking of elevators they didn't work the last few days we were there so we had to use the employees elevator. Two of the nights we were there the music was so loud (and so bad) we were no able to sleep till after midnight. We are seniors so we don't stay up partying every night. The hotel itself is old and run down but it is clean. The beach was far to windy to sit out. Everything is very far away from the hotel. The staff tried but not hard enough. No apologies for anything that went wrong.
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff are amazing friendly and polite, the food is fantastic and good value. The property is a bit far out from main Cancun and could do with an update, no tea or coffee facilities provided
Stayed 14 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Beach, nice hotel with an authentic feel. Amazing place and reasonably priced.
Stayed 2 nights in Jan 2020

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Really great hotel. Amazing location. Lush pool. Breakfast was really good and as we ate it so late we didn’t need lunch so saved money and just ate in the evening. Very helpful lady on the desk answered lots of our questions. Sunset drinks for free we’re great. Very helpful staff in the restaurant looked after some medication of mine which needed to be stored in the fridge. Really Recommend this hotel
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was priced correctly for quality. Modest but nice accommodations. Room was nice, but not luxurious. We had ocean view in the front, and ugly view of service yard from the walkway to the room in the back. The Restaurant was open late, which was nice. The food was good and reasonably priced. All of the staff were very friendly. We would stay here again if looking for a lower priced room.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staf was excellent. The bathroom needs to be updated.
Stayed 2 nights in Dec 2019

8/10 Good

Mike, Calgary, Alberta, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and attentive staff. Good food - especially at Sushi & Martini Bar. Very nice room with very comfortable bed. Beach loungers include large pillow-like beds - very easy to nap in. Relaxing place to vacation.
Stayed 7 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Had to move rooms, wanted hot shower and tub that could hold water not leak water out. Very run down condition and not explained much at check in, but it seemed to take a long time. We are owners at this company and behind in paying, thought I would see what my impression was of this resort as we always have stayed at P.V.
Stayed 1 night in Dec 2019

6/10 Okay

Brian, Santa Ana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff member Johnny was amazing. Pool service was good but drinks needed alcohol bc you couldn't taste it. Room was okay but needed power outlets near the nightstand to charge phones. Had to charge our stuff in the restroom or behind the tv
Stayed 7 nights in Dec 2019

2/10 Terrible

anna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
you can fool me once
well, this hotel is in a rough shape! There is a note on the patio door: 'keep the door closed all the time" - on the first day we closed it from the outside only to find out that there was no handle to get back in. We cried for help about an hour and staff kept waiving to us back believing, I guess it was tequila waiving. The bathroom tap kept shooting water out the bathroom door so did the shower head.The night lights were beside the bed but not connected and no plugs anywhere near. The coffee maker spilled coffee everywhere, except into the jar. When replaced, the jar opening was not aligned with the handle and poring hot liquid allover your hands and legs. Do not approach restaurant hostess or the lady receptionist without a baseball bat or at least a yard stick. The cleaning and front staff saved the grace. The view was fabulous.
tap to kill for
kitchen appliance that can kill you
Stayed 14 nights in Nov 2019

2/10 Terrible

Kevin

Disliked: Staff & service, property conditions & facilities, room comfort
False advertising
No airport shuttle. Your website lists airport shuttle as one of the amenities offered. I ended up spending more on taxis than I did on the hotel room itself.
Stayed 1 night in Dec 2019

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

6/10 Okay

Bernie&Eileen, North Battleford, Saskatchewan, Canada

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The building is old and needs some major updating. There was no where for children to play other than the one pool. The staff were excellent. The went above and beyond to accommodate our requests.
Stayed 5 nights in Oct 2019

6/10 Okay

pdy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
the air conditioner was not working properly at night time.and the door made noise all night due to the breeze. Staff were very friendly
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Far from town
Good
Stayed 2 nights in Aug 2019

6/10 Okay

Wesley

Liked: Cleanliness
Stayed 10 nights in Aug 2019