See all properties

Cancun Bay All Inclusive Hotel

3.5 star property
3.5-star beachfront hotel near Ultramar Ferry Puerto Juárez

Choose dates to view prices

Photo gallery for Cancun Bay All Inclusive Hotel

On the beach, white sand, sun loungers, beach umbrellas
Superior Room, Ocean View | Beach/ocean view
Terrace/patio
On the beach, white sand, sun loungers, beach umbrellas
Outdoor wedding area

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Hot tub
  • Bar
  • Room service
  • Housekeeping
  • Pool

Explore the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪3 min walk‬
  • Las Perlas Beach
    ‪9 min walk‬
  • Langosta Beach
    ‪20 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

  • 30.99 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

  • 95.93 sq m
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

  • 56.30 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 30.99 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Junior Studio Suite, Hot Tub, Ocean View

Occidental Costa Cancún All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.9 out of 5, Good, (2375)
The price is CA $1,123
per night
CA $1,365 total
includes taxes & fees
17 Mar - 18 Mar
Occidental Costa Cancún All Inclusive

About the area

Cancun

On the beach.Your stay at this Zona Hotelera hotel places you within 3 miles (5 km) of Langosta Beach and Tortuga Beach. Also, Plaza Las Americas is within 3 miles (5 km) and Ultramar Ferry Puerto Juárez is within 6 miles (10 km).

What's nearby

  • Playa Tortugas - 3 min walk
  • Langosta Beach - 20 min walk
  • Plaza Las Americas - 4 min drive
  • Tortuga Beach - 8 min drive
  • La Isla Shopping Mall - 11 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬4 min walk
  • ‪Carnitas Michoacán - ‬6 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Restaurant Gaviota - ‬11 min walk
  • ‪Sirenas Raw Bar - ‬11 min walk

About this property

Cancun Bay All Inclusive Hotel

3.5-star beachfront hotel near Ultramar Ferry Puerto Juárez
Cancun Bay All Inclusive Hotel is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool, and volleyball.

A free manager's reception is offered daily. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This Beaux Arts hotel also offers a hot tub, a fitness center, and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 132 guestrooms or units
  • 3 levels
  • 5 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 1970 sq ft of conference space
  • 183 sq m of conference space
  • Built in 1978
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Portuguese, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Area shuttle (surcharge)

Food and drink

  • 5 restaurants
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Lifeguards on site
  • Shopping
  • Spa services
  • Hot tub
  • Table tennis
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 29
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • Cable channels
  • LCD TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hair dryer (on request)
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free tea bags/instant coffee
  • Minibar

More

  • Connecting rooms available
  • Individually decorated
  • Iron/ironing board
  • Laptop-compatible safe
  • Local maps
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cancun Bay All Inclusive Hotel

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.88 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 460 out of 1140 reviews
Rating 8 - Good. 274 out of 1140 reviews
Rating 6 - Okay. 183 out of 1140 reviews
Rating 4 - Poor. 107 out of 1140 reviews
Rating 2 - Terrible. 116 out of 1140 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Ryan leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food and friendly staff
Stayed 7 nights in Feb 2025

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff is amazing very friendly. Food was excellent. Very healthy and fresh. Facility was very clean. Rooms are very comfortable. my sister and I miss the green juice. They have very fun activities.. Karaoke dance parties, bingo volleyball. Favorite things were hammocks on the beach. The staff was right there with frozen drinks or whatever your needs were.
Stayed 5 nights in Jan 2025

6/10 Okay

William George

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Many inconsistancies with what was described in ad. Renovations were noisy and created changes in eating locations creating cramped. Language was a problem. English is not communicated well when trying to get assistance. For seniors the mutiple up and down steps created tripping hazards. We enjoyed ourseleves but heard complaints from many others.
Stayed 14 nights in Jan 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 7 nights in Nov 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Husband and I stayed for 6 days for an anniversary trip. We had a wonderful time. It's not the biggest and best all inclusive, but we were willing to look past some minor inconveniences. The staff was excellent, Alejandro and Alex were excellent bartenders, had us laughing and drinks always in our hands. Check in/out was seamless, the concierge was happy and helpful. The room was clean, cool, and comfortable. The bed and pillows were great. The ferry to Isla Mujeres was a quick 10 min walk. The food was plentiful and a great selection. We ate dinner down the street most nights at the roadside taco stand which was delicious. The Temptations hotel next door was always crazy loud and foam flying everywhere. We suggest bringing your own packable towel, it came in handy for excursion, as well as we never had a facecloth, hand towel, or bath mat in our room. The hotel always seemed to be low on beach towels and clean cups for auga fresca. Very minor. We enjoyed the quiet pool in the center of the hotel over the beachfront one that had alot of children. Construction was being done beside that pool but we did not mind. We did not use the reservation restaurants during our stay, we were more than happy with the cafeteria. Easy taxi ride down to Coco Bongo area, that place is crazy! There's always cold drinks in the room fridges, and bottled water that was a great perk. We definitely recommend this hotel, and would consider it again next year!
Stayed 6 nights in Nov 2024

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent!!!! Alex and Alejandro go above and beyond to make you feel special. Everyone is so friendly here. The rooms are beautiful and clean. Will definitely be coming back and bringing my family. The only thing i would ask to change is having more Mexican food options, less international buffet
Stayed 6 nights in Nov 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Foods not bad
Stayed 5 nights in Nov 2024

2/10 Terrible

Wendy

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I would rather be in jail than stay at your resort.. Food isn't edible.. construction.. pools are gross.. You will never see me at your dumpy motel again
Stayed 14 nights in Nov 2024

10/10 Excellent

Mahrous

Travelled with family
Liked: Amenities
Friendly staff Quiet Good view
Stayed 7 nights in Nov 2024

10/10 Excellent

Syed Wahid Ferdous

Stayed 4 nights in Oct 2024

10/10 Excellent

Mojisola Faith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are friendly and myself and my daughters feel safe in the environment
Stayed 6 nights in Nov 2024

4/10 Poor

Kim, Niagara Falls

Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We aren’t picky people, but this is one of the worst places we have stayed. Rated a 4.5-5 star, that’s a joke. Staff in dinning buffet is horrible, food was horrible, we had to constantly ask to have our fridge replaced with water and juice. Maid service didn’t show a few times, we had to ask for fresh towels to shower on those days. Very few staff were friendly and polite. No blankets on the beds, again we had to request basic necessities. The beach isn’t great at all. The pool area was good and the staff running the daily activities were good. Very friendly and welcoming. To be honest, if my husband and I were by ourselves we would have left after 2. And nothing for kids, the kiddie area is very run down and subpar at best. No coffee bar, it’s listed that they have one, they don’t. The bar service was again not great, I’ve never seen staff so unfriendly. 1 extra dining hall that is reservations only, but so small it fills up quickly. If you can get in, that was good food and good service. We will never go back to this place and I’ll warn everyone I know. It’s too bad, has alot of potential, but not run properly at all
Stayed 7 nights in Nov 2024

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was great. Food was mediocre at best. Actually worst all-inclusive food we've experienced. One member of our party got dysentery from eating raw food which we've never experienced before. Pools are very nice. Entertainment staff were fun. It's not a place we would stay again simply because of food--you can do better.
Stayed 4 nights in Nov 2024

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There are no restaurants on this property! For meals there is a small cafe like buffet. Breakfast you can get fresh eggs made your way. For a resort the food is a 2 at best. Gift shop is triple in price, use pharmacies across the street. Staff and bartenders were friendly and attentative to all. This hotel is not on the coast and you can not get in the water here. We traveled several times up and down Hotel Zona to access better food, shopping, and beaches using the bus.
Stayed 4 nights in Oct 2024

10/10 Excellent

Victor Manuel Becerra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, thanks
Stayed 4 nights in Nov 2024

6/10 Okay

ruqayah Tahseen Ali

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful. There is only one restaurant that’s actually an all you can eat, the other restaurants are limited orders per person. There isn’t 5 restaurants, it’s 3 restaurants with different special nights like Italian night bbq and sushi night. That’s about it. Staff are very kind.
Stayed 7 nights in Aug 2024

10/10 Excellent

Jayson Macabutas

Liked: Cleanliness, staff & service, property conditions & facilities
amazing place… we enjoyed out stay!
Stayed 4 nights in Oct 2024

2/10 Terrible

Rita

Travelled with family
waking up in the middle of the night walking to use the bathroom in a big Puddle of water , very slepery almost fall.
Stayed 1 night in Oct 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and nice. The rest of the property is kept neat, clean and in good repair. The beach is beautiful, the hammocks were my favorite. Most of the staff speaks English, which was helpful since my Spanish is minimal. Everyone was helpful and answered all questions I had. The resort is within walking distance of several restaurants, which was great because their food wasn't great due to one of us being vegetarian and the other has a seafood allergy. Otherwise it's an excellent place to stay.
Stayed 4 nights in Oct 2024

10/10 Excellent

MELANIE, CARLETON PLACE

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really nice. Hotel was clean and well maintained. Smaller more quiet resort perfect for people who don’t like larger crowds
Stayed 6 nights in Sep 2024

4/10 Poor

Lisa

Stayed 1 night in Oct 2024

6/10 Okay

Genesis

Travelled with partner
Liked: Amenities
I was here for 4 nights. For the price, this was 3.5 stars. PROS: - safe location - bar was good - beach access and pool was very beautiful and nice - food hours were great - decently sized rooms - nice balcony for every room - the outside resturant food and breakfast is good - affordable CONS: - the buffet was ok. Everything tasted about the same. Reminded me of my college dining hall ( current college student) - it is a bit hard to get a reservation for their ONE resturant they have. You have to ask guest services in person. It is a bit annoying/ inconvenient because you can't call or make a reservation online. I usually spent my mornings outside of the hotel and when I came back, it would be full. - service at the buffet was not consistent. My boyfriend and I were the only ones there and the servers did not ask if we wanted any drinks until we finished our meals. It is not self service beverages. For breakfast, I would not get asked if I wanted a coffee or water like everyone else. I would have to ask myself. - there are ants in the rooms. The housekeeper did come and "get rid of them" but they came back after a few hours. I did not bring food into the room. - housekeepers are not consistent with which time they come clean. Sometimes 10am, others 8pm. They do not come back if you ask them to be back later. Overall, I would recommend this resort if it is in your price range and want nice beach access. Bus stops are nearby.
Stayed 5 nights in Oct 2024

4/10 Poor

Felicia

Stayed 5 nights in Sep 2024

10/10 Excellent

Analaw

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very warm, pleasant and approachable place is good but only dangerous while theirs a hurricane or rainy season as the hall ways and other rooms are flooded...needs to watch the steps...
Stayed 7 nights in Sep 2024