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Cancun Bay All Inclusive Hotel

3.5 star property
3.5-star beachfront hotel near Ultramar Ferry Puerto Juárez

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Cancun Bay All Inclusive Hotel

On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Outdoor wedding area
Terrace/patio
Superior Room, Ocean View | Beach/ocean view

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Hot tub
  • Bar
  • Room service

Explore the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪3 min walk‬
  • Las Perlas Beach
    ‪9 min walk‬
  • Langosta Beach
    ‪20 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

  • 30.99 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

  • 95.93 sq m
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

  • 56.30 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 30.99 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Occidental Costa Cancún All Inclusive

Pool
Breakfast included
All-inclusive
Spa
3.9 out of 5, Good, (2370)
The price is CA $799
per night
CA $972 total
includes taxes & fees
13 Feb - 14 Feb
Occidental Costa Cancún All Inclusive

About the area

Cancun

On the beach.Your stay at this Zona Hotelera hotel places you within 3 miles (5 km) of Langosta Beach and Tortuga Beach. Also, Plaza Las Americas is within 3 miles (5 km) and Ultramar Ferry Puerto Juárez is within 6 miles (10 km).

What's nearby

  • Playa Tortugas - 3 min walk
  • Langosta Beach - 20 min walk
  • Plaza Las Americas - 4 min drive
  • Tortuga Beach - 8 min drive
  • La Isla Shopping Mall - 11 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬4 min walk
  • ‪Carnitas Michoacán - ‬6 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Restaurant Gaviota - ‬11 min walk
  • ‪Sirenas Raw Bar - ‬11 min walk

About this property

Cancun Bay All Inclusive Hotel

3.5-star beachfront hotel near Ultramar Ferry Puerto Juárez
Cancun Bay All Inclusive Hotel is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool, and volleyball.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This Beaux Arts hotel also offers a spa tub, a fitness center, and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 132 guestrooms or units
  • 3 levels
  • 5 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 1970 sq ft of conference space
  • 183 sq m of conference space
  • Built in 1978
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Portuguese, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Area shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM–11:00 AM
  • 5 restaurants
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Lifeguards on site
  • Private picnics
  • Shopping
  • Spa services
  • Spa tub
  • Table tennis
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • Cable channels
  • LCD TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hair dryer (on request)
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free tea bags/instant coffee
  • Minibar

More

  • Connecting rooms available
  • Free local calls
  • Individually decorated
  • Iron/ironing board
  • Laptop-compatible safe
  • Local maps
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cancun Bay All Inclusive Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 456 out of 1128 reviews" "
Rating 8 - Good. 271 out of 1128 reviews" "
Rating 6 - Okay. 179 out of 1128 reviews" "
Rating 4 - Poor. 106 out of 1128 reviews" "
Rating 2 - Terrible. 116 out of 1128 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and nice. The rest of the property is kept neat, clean and in good repair. The beach is beautiful, the hammocks were my favorite. Most of the staff speaks English, which was helpful since my Spanish is minimal. Everyone was helpful and answered all questions I had. The resort is within walking distance of several restaurants, which was great because their food wasn't great due to one of us being vegetarian and the other has a seafood allergy. Otherwise it's an excellent place to stay.
Stayed 4 nights in Oct 2024

10/10 Excellent

MELANIE, CARLETON PLACE

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really nice. Hotel was clean and well maintained. Smaller more quiet resort perfect for people who don’t like larger crowds
Stayed 6 nights in Sep 2024

4/10 Poor

Lisa

Stayed 1 night in Oct 2024

6/10 Okay

Genesis

Travelled with partner
Liked: Amenities
I was here for 4 nights. For the price, this was 3.5 stars. PROS: - safe location - bar was good - beach access and pool was very beautiful and nice - food hours were great - decently sized rooms - nice balcony for every room - the outside resturant food and breakfast is good - affordable CONS: - the buffet was ok. Everything tasted about the same. Reminded me of my college dining hall ( current college student) - it is a bit hard to get a reservation for their ONE resturant they have. You have to ask guest services in person. It is a bit annoying/ inconvenient because you can't call or make a reservation online. I usually spent my mornings outside of the hotel and when I came back, it would be full. - service at the buffet was not consistent. My boyfriend and I were the only ones there and the servers did not ask if we wanted any drinks until we finished our meals. It is not self service beverages. For breakfast, I would not get asked if I wanted a coffee or water like everyone else. I would have to ask myself. - there are ants in the rooms. The housekeeper did come and "get rid of them" but they came back after a few hours. I did not bring food into the room. - housekeepers are not consistent with which time they come clean. Sometimes 10am, others 8pm. They do not come back if you ask them to be back later. Overall, I would recommend this resort if it is in your price range and want nice beach access. Bus stops are nearby.
Stayed 5 nights in Oct 2024

4/10 Poor

Felicia

Stayed 5 nights in Sep 2024

10/10 Excellent

Analaw

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very warm, pleasant and approachable place is good but only dangerous while theirs a hurricane or rainy season as the hall ways and other rooms are flooded...needs to watch the steps...
Stayed 7 nights in Sep 2024

2/10 Terrible

Maria

Stayed 10 nights in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Jesse Alexander Montaleza

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, some of their rules are strange, like charging extra for some alcohol. Only one kind is included, which is unusual for all-inclusive resorts. Also some of their staff are not doing much to feel guests welcome. But most other ones do.
Stayed 1 night in Oct 2024

10/10 Excellent

hilario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed during storm Helene. The hotel stuff were every professional and worked very hard to keep all guests save! The food was delicious. The waitresses: Paty, Hugo, Gabriela were terrific!!!! I will definitely come back. The only dislike was Martha a front desk representative pushing for sales. I think it's up to guest to enjoy our vacation however we pleased. Thanks everyone at Cancun Bay! Georgina Moreno.
Stayed 9 nights in Sep 2024

2/10 Terrible

Alfonso

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were never refunded for the one day we did not stay! We were specifically told they would process and nothing. Expedia also ignored me when I tried to reach out! Never again
Stayed 5 nights in Jul 2024

6/10 Okay

Dave

Travelled with family and small children
Liked: Staff & service, amenities
The experience was great but the hotel had a mildew smell the inside property itself was clean
Stayed 5 nights in Sep 2024

6/10 Okay

Armando

Liked: Cleanliness
Beach is not the best place
Stayed 1 night in Sep 2024

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

2/10 Terrible

maritza

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

4/10 Poor

Triet Minh

Travelled with family
Disliked: Cleanliness
Receptionists are not friendly
Stayed 7 nights in Sep 2024

2/10 Terrible

RC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
From reading ur (Hotel.com) reviews it states the “Hotel” was 7.4 rating!! I differ from ur rating the place was a disaster I booked the hotel for 8 days after 2 days I had to find another hotel to stay!! First night there the room had no “TV” the room smelled of mold & sliding glass door would not lock!! They moved us to another room which was infested with “roaches” enough was enough so I decided to leave this place!! I wouldn’t allow my dog to sleep there!! Please 🙏 post this so other quests will no what they are getting!! PS: Food is very bad & they had the audacity to charge $5 for room service when it was so to be “all inclusive” what seriously shocked me I am standing @ the hotel desk when I received my meal & I still had to pay for the service!! Worst hotel I’ve stayed in & traveling is my passion
Stayed 8 nights in Sep 2024

10/10 Excellent

Samir

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wery friendly, nice place, good food we enjoyed our stay
Stayed 4 nights in Jul 2024

10/10 Excellent

Ivan Aleksandrovich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed this resort👍👍
Stayed 6 nights in Sep 2024

10/10 Excellent

Mauro Juan Antonio Perez

Stayed 3 nights in Sep 2024

4/10 Poor

Leonid

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very outdated hotel with two good-sized pools, advertised as a beach property. The small hotel is in the bay area, where all the yachts and boats are parked. There is a tiny separate place in between the boats where you could come inside the water, maybe up to a waist. There are two tiny pools on the hotel property. "All-inclusive" ad, in reality is a poor choice of a few hardly eatable dishes. The rooms are tiny, our door to a "terrace" was broken, TV didn't work, so, I called Expedia, got my money back, and transferred to a really nice All Inclusive resort.
Stayed 10 nights in Sep 2024

10/10 Excellent

Emil B.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

Kingdom, Syracuse

Liked: Staff & service
GOOD RESORT BUT NEED LITTLE MORE UPDATE. THE STAFF ARE VERY FRIENDLY AND HELPFUL. SAFETY IS ONE PRIORITY AND THEY MAKE SURE YOU'RE SAFE. DON'T HAVE PROBLEM GOING BACK
Stayed 3 nights in Sep 2024

8/10 Good

patricia Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dining options were cancelled to many times. We’re not always honest about trip times.
Stayed 6 nights in Aug 2024