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Cancun Bay All Inclusive Hotel

3.5 star property
3.5-star beachfront hotel near Playa Tortugas

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cancun Bay All Inclusive Hotel

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Hallway
Superior Room, Ocean View | View from room
Superior Room, Ocean View | View from room
2 bars/lounges, swim-up bar, poolside bar

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
  • Spa
  • Breakfast included
  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub

Explore the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    3 min walk
  • Las Perlas Beach
    9 min walk
  • Langosta Beach
    20 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    22 min drive

Room options

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

  • 30.99 sq m
  • Ocean view
  • Sleeps 4

View all photos for Family Suite (3 Bedrooms with dining room)

Family Suite (3 Bedrooms with dining room)

Family Suite (3 Bedrooms with dining room)

  • 95.93 sq m
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | View from room

Junior Suite, 2 Bedrooms

  • 56.30 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, individually decorated, blackout drapes

Standard Room

  • 30.99 sq m
  • Sleeps 4

Similar properties

Exterior
Occidental Costa Cancún All Inclusive
Pool
Breakfast included
All-inclusive
Spa
3.9 out of 5, Good, (2341)
The price is CA $312
per night
CA $382 total
includes taxes & fees
5 Dec - 6 Dec
Occidental Costa Cancún All Inclusive

About the area

Cancun

On the beach.Within a 10-minute walk of this Zona Hotelera hotel, you'll find Playa Tortugas and Las Perlas Beach. Teatro de Cancún and Escénica Tower are also within half a mile (1 km).

What's nearby

  • Playa Tortugas - 3 min walk - 0.3 km
  • Las Perlas Beach - 9 min walk - 0.8 km
  • Langosta Beach - 20 min walk - 1.7 km
  • Puerto Cancun Marina Town Center - 2 min drive - 2.2 km
  • Tortuga Beach - 8 min drive - 5.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬4 min walk
  • ‪Carnitas Michoacán - ‬6 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Restaurant Gaviota - ‬11 min walk
  • ‪Sirenas Raw Bar - ‬11 min walk

About this property

Cancun Bay All Inclusive Hotel

3.5-star beachfront hotel near Playa Tortugas
Cancun Bay All Inclusive Hotel is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool, and volleyball.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This Beaux Arts hotel also offers a spa tub, a fitness center, and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 132 guestrooms or units
  • 3 levels
  • 5 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 1970 sq ft of conference space
  • 183 sq m of conference space
  • Built in 1978
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Portuguese, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM–11:00 AM
  • 5 restaurants
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Lifeguards on site
  • Private picnics
  • Shopping
  • Spa services
  • Spa tub
  • Table tennis
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • Cable channels
  • LCD TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free tea bags/instant coffee
  • Minibar

More

  • Connecting rooms available
  • Free local calls
  • Individually decorated
  • Iron/ironing board
  • Laptop-compatible safe
  • Local maps
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cancun Bay All Inclusive Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 5 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 450 out of 1101 reviews" "
Rating 8 - Good. 265 out of 1101 reviews" "
Rating 6 - Okay. 174 out of 1101 reviews" "
Rating 4 - Poor. 102 out of 1101 reviews" "
Rating 2 - Terrible. 110 out of 1101 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Jamileth, Colorado Springs

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was friendly but I was not a fan of the property. I'd recommend investing in remodeling. We were in a room that had a patio facing the karaoke/live music area that goes till 10pm. It was SO LOUD. We booked excursions for early in the morning so trying to sleep with that going on was awful. Our front door was next to housekeeping/maintenance so the mornings we were able to sleep in, we couldn't because you could hear everything from the front door. If you need a plunger for the toilet, you have to call maintenance. The food is okay but if you're a foody, you have better luck eating out. It's an affordable option if you just need to sleep but the beds are hard so you may wake up with body aches.
Stayed 6 nights in Aug 2024

8/10 Good

Peneco Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, check in process and over stay was great but it would have been a 10/10 if there were better food options.
Stayed 3 nights in Aug 2024

8/10 Good

Casey Rama

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here 10 nights August 9-19 and were worried about the reviews but we had an awesome time. We weren’t at the resort the whole time we went to playa Akumal one day Isla Mujures a couple Playa del Carmen one day XCARET one day Catamaran ride one day. But we had a couple of all day resort days. The staff was really attentive shoutout to Gabriella? Buffet staff. Alexi the bartender was hooking it up on the mecheladas and cervesas and Giovani the entertainment was excellent at the pool.
Stayed 10 nights in Aug 2024

10/10 Excellent

Stephonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY!
The rooms are a bit dated but for the price, the quality of service we received was GREAT!!!!! We went here with our 2 children who are both under 2. We were treated well and our kids had a great time. In addition, Alejandro (the bartender) and countless others were very kind. The food was good about 85% of the time and we will be returning.
Stayed 3 nights in Aug 2024

10/10 Excellent

Yoryeni Mabel

Liked: Amenities
Like the place
Stayed 4 nights in Aug 2024

10/10 Excellent

Raees, Mississauga

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time at Cancun Bay, all the staff is very helpful with quick turnarounds, it may not be too luxury but it’s a complete pleasure for us staying there.
Stayed 7 nights in Aug 2024

2/10 Terrible

nicholas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went without power multiple times in the room , multiple days of left over food from previous nights. All in all would not reccommend.
Stayed 7 nights in Aug 2024

8/10 Good

Alda T

Liked: Cleanliness, staff & service, property conditions & facilities
Great food! Excellent pool for little kids.
Stayed 6 nights in Aug 2024

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern rooms and staff are very nice .Food is amazing I would definitely would love to stay here again
Stayed 4 nights in Aug 2024

6/10 Okay

Martha Australia Carrasco, Methuen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was great, the service was average, the communication between the employees are not clear, there are no 5 restaurants the food was average too they menu doesn’t have many options. But overall it was fun.
Stayed 5 nights in Aug 2024

8/10 Good

Anton V

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Yanis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

2/10 Terrible

Osama

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

4/10 Poor

Marina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

2/10 Terrible

Micaela

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t like food
Stayed 5 nights in Aug 2024

10/10 Excellent

Manolito

Liked: Cleanliness
Stayed 4 nights in Aug 2024

4/10 Poor

Tamnia

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I have been to this property many times and this time was not the greatest they cut out the early check in so if you arrive early they make you wait until they give you a wristband at 12:00 or 3:00 they decide. The rooms are falling apart. Staff at dinning area are staring at you eating and at the moment your talking and not eating they trying to take your plate to get you out Very uncomfortable. Pool towel return is super crazy you have to be at the front desk with all the towels and change them your self and must have a key card On a brighter note the bell boy is very helpful. Pool activities are very accommodating to families and so much fun love the pool staff. Front desk was very nice as well.
Stayed 2 nights in Aug 2024

4/10 Poor

Raymond

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel does not represent what Expedia explains on this site of this property. The shower in the bathroom are horrible and do not work. The food is limited and does not have much to pick from in reference to having several restaurants in which they only have one or two. The reception staff is not really friendly or informative.
Stayed 1 night in Aug 2024

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Nada
Stayed 4 nights in Jun 2024

10/10 Excellent

Pedro, Woodland Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, food was excellent, everyone was very friendly, my room was kept clean for several days. Will definitely be back
Stayed 7 nights in Jul 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estubo super bien, estamos encantados con el hotel, lo unico no habia mucha variedad de comida pero igual lo disfrutamos mucjo, mucjas gracias pero
Stayed 5 nights in Jul 2024

6/10 Okay

Max

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beach was tiny and usually patched with seaweed and algae
Stayed 7 nights in Jul 2024

2/10 Terrible

Jorge Enrique

Disliked: Staff & service
Stayed 7 nights in Jul 2024

6/10 Okay

Homan Mondavi, Carol Stream

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant wasn’t good and they hadn’t many options.but the staff were nice front desk Leonardo was nice and the staff were friendly.
Stayed 5 nights in Jul 2024