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Casa Cielo Cancun

3.0 star property
3-star guest house near Ultramar Ferry Puerto Juárez

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa Cielo Cancun

Outdoor pool
Room, 1 King Bed, Pool Access
Fridge, microwave, toaster, blender
Interior
Fridge, microwave, toaster, blender

Reviews

6.8 out of 10

Popular amenities

  • Pool
    Pool
  • Laundry
    Laundry
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
Calle Cielo, Cancun, QROO, 77500
  • Plaza Las Americas
    9 min walk
  • Las Palapas Park
    17 min walk
  • Benito Juarez Municipal Building
    18 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    17 min drive

Room options

View all photos for Standard Room, 1 Double Bed, Private Bathroom

Standard Room, 1 Double Bed, Private Bathroom

Standard Room, 1 Double Bed, Private Bathroom

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Ensuite, Pool View

Hypo-allergenic bedding, individually decorated, individually furnished

Room, 1 Queen Bed with Sofa bed, Ensuite, Pool View

  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Room, 1 King Bed, Pool Access

Room, 1 King Bed, Pool Access

Room, 1 King Bed, Pool Access

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Ensuite

Standard Room, 1 Double Bed, Ensuite

Standard Room, 1 Double Bed, Ensuite

  • Sleeps 2
  • 1 Double Bed

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About the area

Cancun

City center stay.Within a 15-minute walk of this Downtown Cancun guesthouse, you'll find Plaza Las Americas and Ceviche Square. Amerimed Hospital and Royal Yak Casino and Sports Book are also within 2 miles (3 km).
View more Guest houses in CancunOpens in a new window

What's nearby

  • Plaza Las Americas - 9 min walk
  • Las Palapas Park - 17 min walk
  • Plaza 28 - 2 min drive
  • Dubai Palace Casino - 3 min drive
  • Puerto Cancun Marina Town Center - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪La Casa de los Abuelos - ‬4 min walk
  • ‪Los Tarascos - ‬8 min walk
  • ‪Patravali - ‬6 min walk
  • ‪Chila y Quil - ‬15 min walk
  • ‪Mr. Pampas Cancún - ‬4 min walk

About this property

Casa Cielo Cancun

3-star guest house near Ultramar Ferry Puerto Juárez
As a guest of Casa Cielo Cancun, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi. An airport shuttle (available on request) and a beach shuttle are available for a fee. Casa Cielo Cancun also features a garden, laundry facilities, and a microwave in a common area.

This 3-star Cancun guesthouse is smoke free.

  • 8 guestrooms or units
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • No smoking on site
  • Microwave in a common area
  • Refrigerator in a common area
Casa Cielo Cancun offers 8 air-conditioned accommodations with private pools and shared/communal kitchens. These individually decorated and furnished accommodations have separate dining areas and include dining tables. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

This Cancun guesthouse provides complimentary wireless Internet access. 45-inch flat-screen televisions come with digital channels. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided weekly.

Languages

English, Spanish

Property amenities

Family friendly

  • Dining table
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Separate dining area

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Roundtrip airport shuttle (surcharge) from 6:00 AM - 11:30 PM
  • Airport shuttle at scheduled times, on request
  • Beach shuttle (surcharge)

Things to do

  • Outdoor pool

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • 45-inch flat-screen TV
  • Digital channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Blender
  • Cookware/dishes/utensils
  • Dining room
  • Dining table
  • Freezer
  • Griddle
  • Microwave
  • Refrigerator
  • Shared kitchen access
  • Toaster

More

  • Dryer
  • Individually decorated
  • Individually furnished
  • Private pool
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out fee: USD 15

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests

Access methods

Private entrance

Pets

  • Pets and service animals are not allowed at Casa Cielo Cancun

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 32 per room (one-way)
  • Airport shuttle fee per child: USD 32 (one-way)
  • Late check-out fee: USD 15

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Cielo Cancun Guesthouse
Casa Cielo Cancun Cancun
Casa Cielo Cancun Guesthouse
Casa Cielo Cancun Guesthouse Cancun

Casa Cielo Cancun Reviews

Reviews

6.8
Rating 10 - Excellent. 10 out of 24 reviews" "
Rating 8 - Good. 2 out of 24 reviews" "
Rating 6 - Okay. 4 out of 24 reviews" "
Rating 4 - Poor. 3 out of 24 reviews" "
Rating 2 - Terrible. 5 out of 24 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

5.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Joaquin

I made a reservation a month ahead of my arrival at Casa Cielo through Expedia. When I arrived, there was no one to help at the front desk. I contacted the number provided with the property and no one answered my phone call. I then sent them a message through Whatsapp to the same number provided on Expedia. The person on the other end of the message answered and stated they no longer work through Expedia. They just told me to contact Expedia to get a refund. The administration was not helpful during the situation. This happened on 11/27/23. If you are going to book with Casa Cielo I recommend calling and confirming ahead of time or avoid them through Expedia.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
I was there march 1st to 8th. It is literally the first rental that looks exactly like the pictures. Street view is outdated, the property outside has been updated and looks great. Only problem was ,no refrigerator in the room.
Stayed 7 nights in Mar 2023

6/10 Okay

Danilo

Stayed 4 nights in Jan 2023

10/10 Excellent

Abhinava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Azucena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Valentina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
I've been here a couple of times and it has been a good experience and I will recommend this hotel to my friends and family.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great owner, nice rooms, we had 3 rooms, close to everything!
Stayed 4 nights in Jul 2019

4/10 Poor

Josefa, Netherlands

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Since I traveled by myself I switched to another place.
Stayed 3 nights in May 2019

4/10 Poor

Anonymous, Mexico

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Despite pleasant, clean and modern-style facilities
Stayed 3 nights in May 2019

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent but it would have been more comfortable with a/c in the tv room. I would return again
Stayed 3 nights in Apr 2019

10/10 Excellent

Omar Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y seguro el lugar

10/10 Excellent

Milan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Sandra

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

2/10 Terrible

juan

Realice la reserva y cuando llegue no tenían la información y tampoco había habitaciones disponibles, muy mal servicio
Stayed 1 night in Mar 2023

6/10 Okay

Gerardo

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
En el cuarto 8 nunca nos llegó el internet, ni en nuestros dispositivos ni en la propia tele del cuarto, al momento de reportarlo solo nos dijeron que reiniciáramos los dispositivos pero nunca revisaron el wifi ni nos ayudaron a solucionarlo. Solo nos dejaron una botella de shampoo usada y un papel de baño ya empezado.
Stayed 3 nights in Jan 2023

2/10 Terrible

Gildardo García

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N respetaron la reservación de las dos habitaciones
Stayed 1 night in Dec 2022

10/10 Excellent

Krista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy tranquilo
Stayed 3 nights in Sep 2022

8/10 Good

Emanuel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in a central area of Cancun
The communication with the staff was easy and they helped with Tipps and offers to anything you like to do in Cancun and around, very recommendable!!
Stayed 3 nights in Sep 2021

2/10 Terrible

Cliente

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me confirman una habitación y estaban sobre vendidas , me mandaron a una habitación horrible ! Nada que ver ! Parecía un motel barato. Me mandaron al hotel Olimpo y ahí estaban mandando a más de su gente que venía llegando ! Pésimo !
Stayed 1 night in Jan 2020

4/10 Poor

NICOLAS

Disliked: Cleanliness, property conditions & facilities, room comfort
Pesimo
Lugar con cucarachas en la habitación, sin televisión, una de las camas sin colcha ni almohadas, difícil localizarla ya que no cuenta con anuncio exterior.
Stayed 2 nights in Oct 2019

10/10 Excellent

Miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio muy agradable
Stayed 1 night in Sep 2019

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hospedaje
El lugar muy tranquilo, la habitación muy cómoda, la ubicación excelente
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Un accueil pitoyable !
Je n’ai jamais connu un accueil aussi pitoyable ! Un garçon m’a parlé de loin, à travers le grillage, sans venir me voir. Il m’a ensuite dit que comme ma réservation n’avait pas été payée en ligne (et je le pensais pourtant), il m’était impossible d’accéder à la chambre. Il me fallait payer immédiatement, mais débarquant tout juste de l’aéroport je n’avais pas encore de change en pesos ni de dollars. J’ai du marcher, trouver une banque, revenir, pour enfin payer. Puis lui n’avait pas de change, alors j’ai dû payer le reste le soir. Il est d’ailleurs venu chercher l’argent à la chambre à 21h30 ! Il ne m’a rien expliqué de la ville, pas proposé de petit dej. Aucune attention. J’étais pourtant le seul client. Je n’ai jamais vu ça de tous mes voyages. La chambre est propre, jolie. Mais c’est tout. Il y a une piscine mais pas nettoyée. Autour il n’y a rien. C’est très mal situé. Très loin de la plage. Personnel pas sympa. J’ai préféré quitter les lieux plus tôt que prévu. Et personne n’était là à mon départ... Bref mauvaise expérience, je ne recommande pas du tout !
Stayed 1 night in May 2019