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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
4.5-star beachfront resort near Iberostar Cancun Golf Course

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Aerial view
6 bars/lounges, 2 swim-up bars
On the beach, white sand, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas, sun loungers

Reviews

7.6 out of 10

Good

Popular amenities

  • Pet-friendly
  • Bar
  • Pool
  • All-inclusive
  • Spa
  • Room service

Explore the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Ballenas Beach
    3 min walk
  • Aquaworld
    10 min walk
  • Kukulcan Plaza Shopping Mall
    17 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    17 min drive

Room options

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

  • 80 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Double Room, Lagoon View

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Double Room, Lagoon View

  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 2 Double Beds

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lagoon View

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed, Lagoon View

  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View King

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View Double

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Diamond Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Rock Royalty Ocean View King

  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean view (One Bedroom)

  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

  • 80 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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About the area

Cancun

On the beach.With a stay at this Zona Hotelera resort, you'll be within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Iberostar Cancun Golf Course. La Isla Shopping Mall and Delfines Beach are also within 3 miles (5 km).

What's nearby

  • Aquaworld - 10 min walk
  • Iberostar Cancun Golf Course - 2 min drive
  • Delfines Beach - 4 min drive
  • La Isla Shopping Mall - 5 min drive
  • Cancun Interactive Aquarium - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬2 min walk
  • ‪Fred's House - ‬5 min walk
  • ‪JW Marriott Lobby Bar - ‬4 min walk
  • ‪Porfirio's Cancun - ‬5 min walk
  • ‪Puerto Madero - ‬4 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star beachfront resort near Iberostar Cancun Golf Course
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a children's pool, outdoor tennis courts, and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun resort is smoke free.

  • 1 building
  • 600 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • 16404 sq ft of conference space
  • 1524 sq m of conference space
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 5 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars and 6 bars/lounges
  • 24-hour room service

Things to do

  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Lifeguards on site
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Shopping
  • Table tennis
  • Tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 35
  • Handrails in stairways
  • Stairway handrail height (inches): 35
  • Stair-free path to entrance
  • 2 stairs to reach property
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Room amenities

Entertainment

  • LCD TV
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Private indoor spa tub
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

The property will be renovating from August 15 2024 to November 30 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

During renovations, the resort will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

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Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 480 out of 1005 reviews" "
Rating 8 - Good. 176 out of 1005 reviews" "
Rating 6 - Okay. 128 out of 1005 reviews" "
Rating 4 - Poor. 75 out of 1005 reviews" "
Rating 2 - Terrible. 146 out of 1005 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luis Alberto

Travelled with family
Liked: Amenities
Great resort for families
Stayed 5 nights in Nov 2024

10/10 Excellent

Luis Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is great

10/10 Excellent

Daniel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Older property
Stayed 4 nights in Aug 2024

2/10 Terrible

Gabriela

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They do not turn on the ac Building is so old and smells bad I didn’t even want to sleep in their beds Food is okay not many options I would go back to any other resort I miss the Royal sands
Stayed 5 nights in Aug 2024

10/10 Excellent

John Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , great price had fun in Cancun
Stayed 6 nights in Aug 2024

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun and energetic
Stayed 4 nights in Aug 2024

10/10 Excellent

Maura

Stayed 5 nights in Aug 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just didnt like the avva invite. Tumeshare no time share whatever. Waste of time. Almost lost my massage appointment with my package vip stay
Stayed 2 nights in Aug 2024

8/10 Good

Mireya, Des Plaines

Stayed 2 nights in Aug 2024

4/10 Poor

Ruth

Disliked: Cleanliness, property conditions & facilities
I have lot of things to complain about. I have videos of my cealing leaking over my daughter
Stayed 4 nights in Aug 2024

2/10 Terrible

Abdulaziz

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
.
Stayed 3 nights in Aug 2024

4/10 Poor

izabely

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Disappointed at this property. The hotel needs renovation asap. Wall plus by pool out of socket, missing paint outside, water in our room smelled like sewage, food was not the best, limited dinning option, waited 2 hours for a table at Toro. The italian restaurant was not good. Staff was friendly and hard working. Overall, out of all the places i’ve been in Cancun, i would NOT go back there.
Stayed 2 nights in Aug 2024

10/10 Excellent

Diana del Rocio Mendoza

Travelled with family
Liked: Staff & service, property conditions & facilities
Es sin duda el mejor hotel en el que nos hemos hospedado. Desde la check in te hacen sentir especial e importante. Es sin duda un hotel de lujo en todos los aspectos. Los restaurantes y su variedad son increíbles. Las piscinas están limpias y las amenidades son increíbles. Todo el personal del hotel te trata muy bien. Sin duda una experiencia inolvidable
Stayed 2 nights in Aug 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
like the staff the property the amnesties and peaceful music
Stayed 5 nights in Aug 2024

10/10 Excellent

Sergei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

PARAMALINGAM, LEEDS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Aug 2024

10/10 Excellent

Lidia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very attentive and they always provide excellent service.
Stayed 4 nights in Aug 2024

10/10 Excellent

Hellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent love it
Stayed 3 nights in Aug 2024

8/10 Good

jin wen

Travelled with family
Liked: Amenities, property conditions & facilities
Good
Stayed 5 nights in Aug 2024

6/10 Okay

Ravindranath G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Tarra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this property! Looking forward to returning.
Stayed 6 nights in Aug 2024

10/10 Excellent

Aseia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Aug 2024

8/10 Good

Pablo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pésima a atención a clientes en los teléfonos
En cuanto a la estadía no tengo mas que cosas buenas que comentar pero en cuanto a la atención al cliente por teléfono días antes e inclusive ahorita para pedir facturas tienen un pésimo sistema. Tienen gente contestando el teléfono de su página pero que no sirve mas que para comunicar llamadas a personal que nunca contesta, si ellos no pueden solucionar los temas para que los quieren? Es increíble que nunca me pudieron dar solución a temas como el ingreso del personal que les mande a hospedarse ni tampoco me han solucionado el tema de mi factura. La gente que se hospedo es personal nuestro que s gano un viaje todo pagado, probablemente no mandaremos gente ya a su hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about it
Stayed 6 nights in Aug 2024