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Hotel Suites La Roca

2.0 star property
Aparthotel near Ultramar Ferry Puerto Juárez in Cancun

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Suites La Roca

Outdoor pool
Minibar, desk, iron/ironing board, free WiFi
Front of property
Fridge, microwave, stovetop, coffee/tea maker
Reception

Reviews

6.2 out of 10

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Kitchen
  • Pool
  • Outdoor space

Explore the area

Map
66 López Portillo Manzana 03 Lote 42, Cancun, QROO, 77510
  • Mercado 23
    10 min walk
  • Little Caesars Pizza
    1 min walk
  • Cancun Bus Station ADO
    15 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    25 min drive

Room options

View all photos for Family Suite, 2 Bedrooms, Kitchenette

Minibar, desk, iron/ironing board, free WiFi

Family Suite, 2 Bedrooms, Kitchenette

  • 14 sq m
  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Superior Suite, 1 King Bed, Kitchen

Superior Suite, 1 King Bed, Kitchen | Lobby

Superior Suite, 1 King Bed, Kitchen

  • 30 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Kitchen

Fridge, microwave, stovetop, coffee/tea maker

Superior Suite, 1 Bedroom, Kitchen

  • 28 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior Suite, 1 Double Bed, Kitchenette

Fridge, microwave, stovetop, coffee/tea maker

Superior Suite, 1 Double Bed, Kitchenette

  • 24 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, 2 Bedrooms, Kitchen

Minibar, desk, iron/ironing board, free WiFi

Superior Suite, 2 Bedrooms, Kitchen

  • 26.9 sq m
  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

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Property entrance

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About the area

Cancun

Heart of Cancun.Within a 15-minute walk of this Downtown Cancun aparthotel, you'll find Mercado 23 and Séptimo Día Adventist Church. Las Palapas Park and Benito Juarez Municipal Building are also within 2 miles (3 km).
View more Aparthotels in CancunOpens in a new window

What's nearby

  • Plaza 28 - 3 min drive
  • Ultramar Ferry Puerto Juárez - 4 min drive
  • Cancun Mall - 4 min drive
  • Plaza Las Americas - 5 min drive
  • Puerto Cancun Marina Town Center - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪La Suegra - ‬9 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪El Paisano del 23 - ‬9 min walk
  • ‪Mercado independencia - ‬5 min walk
  • ‪El Pocito - ‬7 min walk

About this property

Hotel Suites La Roca

Aparthotel near Ultramar Ferry Puerto Juárez in Cancun
As a guest of Hotel Suites La Roca, you'll find an outdoor pool, a rooftop terrace, and tour/ticket assistance. Public spaces have free WiFi. Hotel Suites La Roca also features concierge services, express check-in, and express check-out.

This Cancun aparthotel is smoke free.

  • 18 guestrooms or units
  • Terrace on the roof
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • No smoking on site
Hotel Suites La Roca offers 18 air-conditioned accommodations with minibars and coffee/tea makers. Kitchenettes offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 55-inch flat-screen televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, Spanish

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Free WiFi

Parking and transportation

  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • Onsite parking options include a garage
  • Free offsite parking within 49 ft

Kitchenette

  • Refrigerator
  • Stovetop
  • Microwave
  • Coffee/tea maker
  • Freezer
  • Cookware/dishes/utensils

Dining

  • Minibar

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall showerhead
  • Free toiletries
  • Towels provided
  • Soap
  • Toilet paper
  • Shampoo

Entertainment

  • 55-inch flat-screen TV with digital service

Outdoor areas

  • Rooftop terrace
  • Terrace

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevators
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Local maps
  • Guidebooks/recommendations
  • Luggage storage
  • Iron/ironing board (on request)
  • Wet bar
  • 24-hour front desk

Location highlights

  • In the city center

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 18 rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Suites La Roca

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash.
    The property is professionally cleaned.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Suites Roca Cancun
Hotel Suites Roca
Suites Roca Cancun
Suites Roca
Hotel Suites La Roca Cancun
Hotel Suites La Roca Aparthotel
Hotel Suites La Roca Aparthotel Cancun

Hotel Suites La Roca Reviews

Reviews

6.2
Rating 10 - Excellent. 21 out of 78 reviews" "
Rating 8 - Good. 17 out of 78 reviews" "
Rating 6 - Okay. 6 out of 78 reviews" "
Rating 4 - Poor. 10 out of 78 reviews" "
Rating 2 - Terrible. 24 out of 78 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.4/10

Property conditions & facilities

2.8/10

Eco-friendliness

Reviews

6/10 Okay

Larry, Kelowna

Disliked: Cleanliness
Property looks really good in the pictures but once you are there not worth the money - lacks many things - the only good part was the soft bed other than that the place needs much attention.
Stayed 2 nights in Mar 2023

2/10 Terrible

Anton

Travelled with family
Disliked: Cleanliness, room comfort
Это ужасно грязно и душно.
Stayed 8 nights in Dec 2022

10/10 Excellent

Abraham

Stayed 1 night in Aug 2022

2/10 Terrible

Bradley

Stayed 1 night in Jul 2022

10/10 Excellent

Socorro

Travelled with family
Liked: Cleanliness, room comfort
A comfort and placental place
This is a nice hotel with all the amenities that we needed for our 10 days. We enjoyed a beautiful swimming pool on top of the terrace. The front desk service people was excelent with a great custumer service skills. Only the toilet was with little bit of prolem, but the plomery guy fixed the toilet the same day we reported. Overall, the hotel is great and it's in the center of the Downtown of Cancun.
Stayed 10 nights in Aug 2020

10/10 Excellent

Len

Business traveller
Liked: Cleanliness, amenities
Stayed 6 nights in Jul 2020

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Feb 2020

2/10 Terrible

Marvin, Chicago

Business traveller
Liked: Cleanliness
Disliked: Amenities
Far from beach, small, and poor neighborhood. Five-ten min wait to get into my room if you comeafter they lock the front door at night. One time I waited 15 minutes outside at night in the most crime ridden neighborhood in Cancun.
Stayed 5 nights in Jan 2020

2/10 Terrible

Doc

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a high crime district. Room was absolutely filthy. It was not fit for human habitation. There was human bio matter splattered on the wall. The "air conditioning" that was advertised was a one room (bedroom) air conditioner that did not work. There was no way to escape the room but through the door if there were a fire. You would be trapped. No deadbolt for security on the cardboard thin door. There was, however, a huge iron door that slid across the only entry at night thus trapping you inside. We did not stay after seeing the condition of the room and facilities. They would not refund our money. Stay away from this dung pit.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Good thank you i enjoy verymuch everythink i wil come back
Stayed 8 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to the fact that I can't write a lot I've condensed my complaint into a list. Day 1: Manager gave me a one bedroom with two twins beds for me and my family of 3. The pool was dirty and not working. Day 2: On 2 separate occasions the toilet failed to flush. Day 3: Same small 1 bedroom two twin beds. Pool still not working. Day 4: Toilet was fixed and stopped flushing again. Day 5, 6: Bedsheets were loose and came off mattress in the morning. Day 7: Housekeeping was informed. New bedsheets were given but same problems persisted. Day 8: Extremely loud music from 11pm - 3am resonating from a bar across the street. Unbearable to sleep. Day 9: Previous issues persisted. Front desk worker warned me about walking outside in front of the hotel at night because 3 prostitutes robbed a hotel guest. Day 10: Toilet not flushing again. Front desk was notified. Claimed to have fixed but still not flushing. Found a blood stain on my pillow case before going to sleep. Day 12: Arrived at 9pm both AC units not working. Beeping and flashing numbers. Microwave beeping. TV not working. Hotel worker claimed it was an electrical problem, but refrigerator, ceiling fan, and lights were all working. My family and I left 3 days before we were supposed to at 12AM. At this point I drove around Cancun until Expedia rushed to find us a better hotel in the area. The owner forced front desk associate to return our money out of his own wallet. The loud bar music was nonstop from day 1 until the day we left.
Stayed 14 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we booked the hotel we were pleased with the amenities and the fact that it was in Cancun. However it was clear after the first few days that our time there was not going to be a good time. The first issue was that we booked a room with a twin bed and a queen bed and the room we got had a twin bed and a full bed which is smaller than a queen. They did move us to a larger room, which we were happy about. Our problems started in the new room. The first problem was that the toilet was not flushing and we had to tell them three different times. Each time we told them we were assured that it would be fixed and we came back and it would be fixed for a day and then it stopped working again. The bed sheets have coming off of the bed so we were sleeping on a dirty mattress. We talk to both housekeeping as well as the front desk about this issue and again we were assured that it would be fixed and it was never fixed. One of the reasons we booked the hotel is because it had a pool and a hot tub.Hot tub. When we arrived at the hotel the pool was green and full of algae. We were told that it was going to be cleaned it was clean for about a day and then we were notified that the filter was not working so the pool will not stay clean as it should. One night before bed we noticed a blood spot on the pillow case. And they tried to tell us that it was from us. The final straw was three days before the end of our trip. We came home after a long day out to both of our AC units not working.
Stayed 14 nights in Jul 2019

4/10 Poor

Mostaque

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place
Nightly rate was very good for me - for a regular Mexican with 150 pesos per day was not. May be, that is why it kind of empty
Stayed 1 night in Jul 2019

4/10 Poor

Omer

Liked: Cleanliness, staff & service, room comfort
Address was confusing
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2019

2/10 Terrible

RODRIGO, SanFran

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the worst “hotel” I’ve ever stayed at! It shouldn’t be called or labeled as a hotel. The neighborhood is so dangerous that not even the taxi drivers wanted to go there. For real!! There’s a street with prostitutes just nearby. You take from here.
Stayed 4 nights in Dec 2018

4/10 Poor

Jacki, Philadelphia, PA

Disliked: Staff & service, room comfort
Nothing is provided in the kitchen. You need to purchase plates, cups, utensils, napkins, etc. and there is no stove. Only a microwave that barely works. Water pressure is poor. Every other day we couldn’t flush the toilet. Last day there we had no water at all. Rooms are basic. The pool was nice. The inn keepers do not speak any English. Brush up on your Spanish or have google translate handy.
Stayed 9 nights in Jul 2018

2/10 Terrible

Alfredo

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
dåligt dåligt hotel liger på den farligaste platsen i cancun lång i från allt hur expedia säljer detta vet ej det var inga handskar sängar smutsig rummet smutsig där bor en massa konstiga folk med familj typ 10 person per rum med små barn som skriker i korridoren de rök överallt inga lampa i trappan ,vi flyttade på en gång där ifrån och betalade ny hotell rekommendera inte detta hotell till nån
Stayed 10 nights in Apr 2024

8/10 Good

Rogelio

Stayed 1 night in May 2024

8/10 Good

Luis Humberto

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Jose desiderio

Stayed 1 night in Jun 2023

2/10 Terrible

Manuel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No me gustó
Stayed 1 night in May 2023

2/10 Terrible

serdar

Disliked: Cleanliness, room comfort
Stayed 6 nights in May 2023

2/10 Terrible

ms

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Sucia , en una ubicacion super peligrosa todos los taxistas nos recomendaron no salga de noche por aqui ... mal expedia por que teniamos otro hospedaje y nos cancelaron ahi sin saber las condiciones del hotel y que es muy peligroso por ahi . Nos fuimos a playa del carmen 2 dias y al regresar ya eataba rentada la habitacion y aun no acababa nuestra renta .
Stayed 6 nights in Apr 2023

2/10 Terrible

Alicia

Disliked: Cleanliness, amenities
Stayed 5 nights in Mar 2023