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Krystal Cancun All Inclusive

4.0 star property
4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Krystal Cancun All Inclusive

View from room
Outdoor banquet area
3 bars/lounges, swim-up bar, poolside bar
Outdoor wedding area
Cafe

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • All-inclusive
  • Room service
  • Housekeeping

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪4 min walk‬
  • Forum Beach
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout drapes, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, King Bed

  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout drapes, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.4 out of 10
Very good
(7 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

8.2 out of 10
Very good
(21 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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Pool
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Spa
Kids pool
3.7 out of 5, Good, (1046)
The price is CA $583
per night
CA $710 total
includes taxes & fees
1 Feb - 2 Feb
Krystal Grand Cancun All Inclusive

About the area

Cancun

On the beach.A stay at this Zona Hotelera hotel places you steps from Cancun Convention Center and within a 5-minute walk of Gaviota Azul Beach. Forum By The Sea Mall and Forum Beach are also within half a mile (1 km).

What's nearby

  • Gaviota Azul Beach - 3 min walk
  • Cancun Convention Center - 4 min walk
  • Forum Beach - 5 min walk
  • Caracol Beach - 7 min walk
  • Hotel Zone Beaches - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Coco Bongo - ‬4 min walk
  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk

About this property

Krystal Cancun All Inclusive

4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive like a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a spa tub, and a fitness center. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 3 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 1981
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room child care (surcharge)
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 restaurants
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • Fitness classes
  • Beach volleyball
  • Children's pool
  • Fitness center
  • Free beach club
  • Full-service spa
  • Outdoor pool
  • Shopping
  • Spa tub

Accessibility

  • Elevator

Room amenities

Entertainment

  • 42-inch LED TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Connecting rooms available
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Krystal Cancun All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 335 out of 1010 reviews" "
Rating 8 - Good. 215 out of 1010 reviews" "
Rating 6 - Okay. 192 out of 1010 reviews" "
Rating 4 - Poor. 110 out of 1010 reviews" "
Rating 2 - Terrible. 158 out of 1010 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alma

Stayed 3 nights in Sep 2024

10/10 Excellent

Deborah Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved seeing the same staff I saw 4 years earlier! Still amazing people there that made us feel so special!
Stayed 4 nights in Oct 2024

8/10 Good

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to the awesome beach, and to the night life.
Stayed 5 nights in Sep 2024

6/10 Okay

Justin Kyle

Close to lots of clubs
Stayed 5 nights in Sep 2024

8/10 Good

PENNY Ann, REDDING

Stayed 7 nights in Sep 2024

6/10 Okay

Chelsea Marie

Stayed 7 nights in Sep 2024

6/10 Okay

Kenneth

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was good. Building was in poor shape and no air conditioning in most of the common areas. Room smelled moldy.pool need work tiles missing.
Stayed 3 nights in Oct 2024

8/10 Good

EMMANUEL L

Travelled with partner
Liked: Cleanliness
Beautiful location and the beach is so beautiful. Its in the center of zona hotelera. Good food.
Stayed 5 nights in Sep 2024

2/10 Terrible

Chris A

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moent I got there it was an absolutely horrible experience. The rooms were extremely dated. The beds were old and had stains and the walls had covered holes unpainted. They advertise that they are all inclusive, however, that is a deception. They give you the cheapest liquor and if you want a normal bottom shelf, you have to pay additional. You can get all the chicken nuggets and dry burgers you want to eat, but if you want to eat a regular steak, you have to pay extra. The staff are rude and act as if you are bothering them when you ask for something. The smell it the bar was of rotting water as if it had not been cleaned in weeks. Just an absolutely horrible place to stay/
Stayed 5 nights in Sep 2024

8/10 Good

Nicole, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd time staying at this property. This was my 1st time adding the All Inclusive. The food was great! The Staff was amazing especially the day we went through Tropical Storm Helene. They went beyond their duties to satisfy their guest. I give them 5 STARS for that. I will definitely stay here again next year.
Stayed 4 nights in Sep 2024

10/10 Excellent

Sergio

Stayed 3 nights in Sep 2024

8/10 Good

alfonso, los angeles

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was excellent from front desk to bell boys waiters and bar men were all awesome!!! Location was the best walking distance to everything from bars to discos it was nice! The only down side was the breakfast same food always it got boring real quick but other than that very budget friendly hotel. Oh yeah and only one elevator works good thing it wasn’t bizzy.
Stayed 4 nights in Sep 2024

2/10 Terrible

saeid

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good experience
Stayed 4 nights in Sep 2024

10/10 Excellent

Henry Antonio Serrano

Stayed 3 nights in Sep 2024

4/10 Poor

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel does not have bathrooms for people in wheelchair, not accessible bathrooms in the lobby or in the hotel restaurants, and the wheelchair does not fit in the bathrooms of the rooms, in fact the bathroom in the lobby has stairs.The Hacienda el mortero restaurant bathroom entrance is very very small, so if you have a wheelchair, this Hotel is not for you.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was the best resort I’ve ever stayed at. It was so fancy it included all meals breakfast,lunch, and dinner. It included free alcoholic drinks and nonalcoholic drinks. Ocean view!! Had 2 pools and open doors for beach!!! This was amazing
Stayed 5 nights in Sep 2024

10/10 Excellent

Kong Myung c

Stayed 1 night in Sep 2024

2/10 Terrible

Catherine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t go to this place. It’s a very small resort. The buffet doesn’t have a lot of options and it says they have a lunch. They don’t everything closes at the hotel at 9 o’clock and most of the food you have to purchase.
Stayed 3 nights in Sep 2024

6/10 Okay

Winston

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Leonid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used to visit Krystal resort back in 89-90ties, this time I came back for the second time.most of the things remained the same, but what I found strange is a disappearance of a good quality espresso/ cappuchino machines which used to be all around resort in the past. I took all inclusive package. The buffet and the other restaurants on the resorts were good, but I couldnt get a good quality coffee anywhere and you had to wait forever to get coffee after it was ordered. Apparently, I was told that the coffee has to come to Krystal from another facility, which was quiet bizzare! For the price charged, the real espsso/ cappuccino makers should be available as it used to be. Also, there was not enough gazebos at the beach and the area closed to the ocean should be cleaned from the seagrass more often. The area next to Grand Krystal was much better maintained. The room w an ocean front balcony was great and the staff - well trained and polite. Tatyana and Leonid Nemirovsky
Stayed 9 nights in Sep 2024

8/10 Good

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to lots of shopping and restaurants. Staff is very friendly and helpful.
Stayed 4 nights in Sep 2024

10/10 Excellent

Sergio Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Food needs improvement
Stayed 4 nights in Sep 2024

2/10 Terrible

Monique

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks nothing like the pictures. Very rundown and I’ve never had an all inclusive experience like the one I had at Krystal Cancun. I do not recommended this place at all.
Stayed 2 nights in Sep 2024

4/10 Poor

Yanira

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2024