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Krystal Cancun All Inclusive

4.0 star property
4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center

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Photo gallery for Krystal Cancun All Inclusive

View from room
Outdoor wedding area
Outdoor banquet area
3 bars/lounges, swim-up bar, poolside bar
Cafe

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • All-inclusive
  • Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪4 min walk‬
  • Hotel Zone Beaches
    ‪12 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout drapes, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, King Bed

  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout drapes, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Emporio Cancun Optional All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very good, (1626)
The price is CA $319
per night
CA $392 total
includes taxes & fees
25 Mar - 26 Mar
Emporio Cancun Optional All Inclusive

About the area

Cancun

On the beach.At this Zona Hotelera hotel, you'll be well placed to visit Gaviota Azul Beach and Cancun Convention Center, both within a 5-minute walk. La Isla Shopping Mall and Langosta Beach are also within 3 miles (5 km).

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Cancun Convention Center - 4 min walk - 0.4 km
  • Forum Beach - 5 min walk - 0.4 km
  • Caracol Beach - 7 min walk - 0.6 km
  • Hotel Zone Beaches - 12 min drive - 5.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun All Inclusive

4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive like a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a hot tub, and a fitness center. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 3 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 1981
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room child care (surcharge)
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 restaurants
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • Fitness classes
  • Beach volleyball
  • Children's pool
  • Fitness center
  • Free beach club
  • Full-service spa
  • Outdoor pool
  • Shopping
  • Hot tub

Accessibility

  • Elevator

Room amenities

Entertainment

  • 42-inch LED TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Connecting rooms available
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Krystal Cancun All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 371 out of 1046 reviews
Rating 8 - Good. 235 out of 1046 reviews
Rating 6 - Okay. 202 out of 1046 reviews
Rating 4 - Poor. 108 out of 1046 reviews
Rating 2 - Terrible. 130 out of 1046 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Brian

Stayed 1 night in Jan 2025

6/10 Okay

Isela

Travelled with partner
Beach
Stayed 4 nights in Dec 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disfrutamos mucho de nuestro visita al hotel. Creo que lo mas agradable fue la buena atencion del personal. Los meseros que atendian los desayunos en aquamarina y fisheria fueron muy amables incluso se acercaban a nosotros a preguntarnos si necesitabamos una bebida o algo mas. Las instalaciones del hotel esta bien aunque si algunos lugares se siente que ya es un hotel con algunos años. La comida estaba bien, los buffet nos parecio que tenian suficiente variedad de comida. Quiza solo sugeriria que los restaurantes de especialidad para la noche tenga mas opciones de variedad pues en el paquete que esta todo incluido no hay mucha variedad, tienes que pagar por otros menus. El punto mas fuerte fue la ubicacion, la playa es muy buena y cerca tienes muchas opciones para comprar y caminar.
Stayed 3 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Phi T

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Hi, we had a mediocre/poor experience here at Krystal. We came with a total of 12 people and 3rooms. One of the rooms didn't have ac during the whole stay, it was brought up to the front desk on multiple occasions but it wasn't fix. We asked the staff to change bed sheet because it was dirty they tried too charge a ridiculous amount for deep cleaning when the bed was already dirty and moldy, we only checked less than half a day. On the last day almost every one got food poisoned. The family got real sick and puked.
Stayed 5 nights in Nov 2024

10/10 Excellent

Devin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach
Stayed 4 nights in Nov 2024

8/10 Good

jorge mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE SERVICIO,
Stayed 3 nights in Nov 2024

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Nov 2024

8/10 Good

Graciela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho. Las instalaciones son muy bonitas. La vista al Mar es preciosa. Lo unico malo es que la comida del Buffet no es para nada rica. El unico restaurante que nos gusto fue el Restaurante El Mortero & solo es con reservacion & por la tarde.
Stayed 7 nights in Nov 2024

6/10 Okay

David

Travelled with partner
Disliked: Property conditions & facilities
We ended up have a pretty good vacation at the Krystal Cancun. To clarify, we stayed at the lower end resort. Not the Grand or the Altitude. We did the all-Inclusive. The resort is getting run-down. Do not expect cold A/C in the halls or the rooms - you will be disappointed. The bartenders tended to give better service to the folks who more "local" looking. They did maintenance and repairs in the middle of the day. Opening times for bars and restaurants were inconsistent and posted as different times depending on what sign or menu you looked at. Drinks were made differently depending on who was making it, and were poured on the weak side. Now, the good...The Italian restaurant was great! The main buffet was decent for all 3 meals each day. The beach was beautiful and the resorts kept them clean. Our room had an incredible view off the balcony. Use the concierge to make your restaurant reservations. Very limited tables for the 3 restaurants you need reservations for, and the buffet is the only real alternative.
Stayed 4 nights in Nov 2024

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend to everyone. The all inclusive packages are worth it
Stayed 5 nights in Nov 2024

6/10 Okay

Vera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunaly, the room was noise, not seald. Noise from next door every morning at 6:30.
Stayed 4 nights in Nov 2024

8/10 Good

Felisha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Juan Luis

Liked: Property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Aklie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Krystal was amazing i would most definitely visit again.
Stayed 4 nights in Sep 2024

10/10 Excellent

Ludmila

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The bathroom is awful..sink and countertop need to be remodeled!!! To old!!! Not the same when made a reservation!!!
Stayed 7 nights in Nov 2024

8/10 Good

Sreejith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is affordable and the amenities like restaurants, entertainment such as pool table sports bar are present. The swimming pool facility is excellent. The shopping stalls and other clubs are at a walkable distance. Only cons I can think about is that the room seems to have an old infrastructure, sounds from the next room were audible and the shower occasionally dripped. Overall it was a pleasant experience but there is room for improvement.
Stayed 4 nights in Nov 2024

6/10 Okay

Anai

Liked: Staff & service
Stayed 3 nights in Nov 2024

2/10 Terrible

Karlita

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Recibes por lo que pagas La peor decisión y pérdida de dinero que pude haber tomado al decidir hospedarnos en este hotel, esta fue la 6ta vez que visitamos Cancún siempre en distintos hoteles uno mucho mejor que otro, nos enamoramos cada vez del servicio, la amabilidad y hospitalidad de la gente, la comida deliciosa con un si. Fin de variedades de sabores que degustar, lamentablemente esta 6ta visita decidí probar en Kristal Cancún a pesar de haber hecho buscado comentarios entre los que habían muchos buenos como tambien malos, presta SEVERA ATENCIÓN a los malos comentarios, el hotel está realmente viejo, (viejo no es una excusa para tenerlo en estas condiciones deplorables) lleno de humedad, el minibar suda por fuera, nunca había visto algo así, la ducha se estanca el agua y tienes que esperar que baje para seguir con tu ducha, en el baño no hay extractor de aire, los focos tenían goteras, traté de abrir la puerta del balcón para contemplar el hermoso paisaje de la playa y estaba completamente oxidado nos costó un mundo cerrar esa puerta, los roperos estaban húmedos y para completar mis sábanas estaba húmedas de tanta humedad, era imposible dormir ahí se me cerró completamente la respiración al tratar de dormir ahí, reclamé y SI me cambiaron la habitación a una que si bien no tenía mucha humedad quedaba en dirección a la discotecas y la bulla era como dormir con las ventanas abiertas se escuchaba toda la fiesta, la comida déjame decirte que todo sabía agrios pasado las ver
Stayed 3 nights in Nov 2024

10/10 Excellent

Johanna Eileen

Liked: Cleanliness
Stayed 4 nights in Nov 2024

10/10 Excellent

Mark Anthony Luis, cranbrook

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2024

8/10 Good

Tariq

Business traveller
Liked: Cleanliness, staff & service
Excellent staff, good and variety of food Cons: crowded, long check in, poor a/c in room, problem in hot water in bathtub
Stayed 6 nights in Oct 2024

4/10 Poor

Joshua Issiah

Travelled with partner
Disliked: Amenities, property conditions & facilities
You are right by all the action, so that is good and bad. Music at night goes to at least 4am and you will hear it. Food wasn’t great only one day the food was ok. The beach was nice, but a little dirty was trash at times. The rooms had the bare minimum as far as amenities.
Stayed 3 nights in Oct 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024