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Krystal Cancun All Inclusive

4.0 star property
4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Krystal Cancun All Inclusive

View from room
Outdoor banquet area
Outdoor wedding area
Cafe
3 bars/lounges, swim-up bar, poolside bar

Reviews

6.8 out of 10

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Gym
    Gym
  • Room service
    Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    3 min walk
  • Cancun Convention Center
    4 min walk
  • Forum Beach
    5 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    24 min drive

Room options

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout drapes, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, King Bed

  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout drapes, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor wedding area
Krystal Grand Cancun All Inclusive
Pool
All-inclusive
Spa
Kids pool
3.7 out of 5, Good, (1101)
The price is CA $407
per night
CA $498 total
includes taxes & fees
1 Dec - 2 Dec
Krystal Grand Cancun All Inclusive

About the area

Cancun

On the beach.At this Zona Hotelera hotel, you'll be well placed to visit Gaviota Azul Beach and Cancun Convention Center, both within a 5-minute walk. Forum By The Sea Mall and Forum Beach are also within half a mile (1 km).

What's nearby

  • Gaviota Azul Beach - 3 min walk
  • Cancun Convention Center - 4 min walk
  • Forum Beach - 5 min walk
  • Chac Mool Beach - 11 min walk
  • Hotel Zone Beaches - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Coco Bongo - ‬4 min walk
  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk

About this property

Krystal Cancun All Inclusive

4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive like a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a spa tub, and a fitness center. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 3 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 1981
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room child care (surcharge)
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 restaurants
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • Fitness classes
  • Beach volleyball
  • Children's pool
  • Fitness center
  • Free beach club
  • Full-service spa
  • Outdoor pool
  • Shopping
  • Spa tub

Accessibility

  • Elevator

Room amenities

Entertainment

  • 42-inch LED TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Connecting rooms available
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Krystal Cancun All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 315 out of 1007 reviews" "
Rating 8 - Good. 202 out of 1007 reviews" "
Rating 6 - Okay. 194 out of 1007 reviews" "
Rating 4 - Poor. 120 out of 1007 reviews" "
Rating 2 - Terrible. 176 out of 1007 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

PENNY Ann, REDDING

Stayed 7 nights in Sep 2024

8/10 Good

EMMANUEL L

Travelled with partner
Liked: Cleanliness
Beautiful location and the beach is so beautiful. Its in the center of zona hotelera. Good food.
Stayed 5 nights in Sep 2024

8/10 Good

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to lots of shopping and restaurants. Staff is very friendly and helpful.
Stayed 4 nights in Sep 2024

2/10 Terrible

Francel, miami

Disliked: Cleanliness, property conditions & facilities
Not a good hotel
Stayed 6 nights in Jul 2024

10/10 Excellent

Jennifer

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good experience everythig so close by
Stayed 4 nights in Aug 2024

10/10 Excellent

Zaylon, San Nicolas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and safe area. Short walking to night life. Beautiful beach.
Stayed 5 nights in Aug 2024

4/10 Poor

Jessica

Travelled with group
Disliked: Amenities
Altough uts vert close to the clubs, the hotel it slef is very boring. They don't have any activities or even music in the pool. Definitely a family hotel but even then i wouldnt take my kids there.
Stayed 3 nights in Jul 2024

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Miriam L.

Everything was fine
Stayed 6 nights in Aug 2024

10/10 Excellent

CLAUDIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Jul 2024

10/10 Excellent

Servando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Marcus Vinicius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, close to restaurants, gift shops and nightclubs in a walkable area. You can find everything inside the hotel if you want to stay inside. Very good food options inside the hotel. Pool activities and easy access to the beach with chairs and tables are available on a first come service.
Stayed 7 nights in Jul 2024

4/10 Poor

Takashi

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jul 2024

10/10 Excellent

Vinod Haresh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, except for food options for vegetarians (who do not eat meat, eggs, or seafood). The only options for them were sometimes white rice, salad, fruit, and beans only, while others had a variety of food options available
Stayed 6 nights in Jul 2024

10/10 Excellent

Angel Gustavo

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
My son really enjoyed his stay here with his girlfriend. The location is great! And they were surprised with a tequila bottle in their room waiting for their arrival!
Stayed 4 nights in Jul 2024

2/10 Terrible

devanshi arvindbhai

Stayed 6 nights in Jul 2024

8/10 Good

Dana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Jesus Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

tushar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

8/10 Good

Kim

Stayed 7 nights in Jul 2024

8/10 Good

SAKVAN

Travelled with family and small children
Nice location great service great environment clean facility. Good food are strongly recommended to anyone travel to Mexico, Cancun to go to Crystal Hotel.
Stayed 6 nights in Jul 2024

10/10 Excellent

Lidny

Travelled with family and small children
Muy buena
Stayed 4 nights in Jul 2024

10/10 Excellent

Sage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough great things about this resort. Outstanding staff, amenities, views, food, and rooms. I have to personally acknowledge and thank the Chief Concierge. There was another man there that was a great help to me as well and I’m so sorry I can’t remember the name right now, but if the Chief Concierge is asked who I’m referring to he would know. I owe them every gratitude and favor. This fine establishment deserves nothing but praise.
Stayed 4 nights in Jul 2024

10/10 Excellent

Maria de Jesus

Stayed 7 nights in Jun 2024