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Krystal Cancun

3.5 star property
3.5-star beachfront resort near La Isla Shopping Mall, connected to the convention center

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Krystal Cancun

View from room
Poolside bar
Outdoor wedding area
Outdoor pool, sun loungers
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Pool
    Pool
  • Gym
    Gym

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Convention Center
    3 min walk
  • Gaviota Azul Beach
    3 min walk
  • Forum Beach
    4 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    26 min drive

Room options

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout drapes, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, Balcony, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view
Emporio Cancun Optional All Inclusive
Pool
All-inclusive
Spa
Kids pool
3.9 out of 5, Good, (1437)
The price is CA $275
per night
CA $338 total
includes taxes & fees
5 Dec - 6 Dec
Emporio Cancun Optional All Inclusive

About the area

Cancun

On the beach.A stay at this Zona Hotelera resort places you within 3 miles (5 km) of La Isla Shopping Mall and 6 miles (10 km) of Aquaworld. El Rey Ruins is within 6 miles (10 km) and Plaza Las Americas is within 9 miles (15 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Cancun Convention Center - 3 min walk - 0.3 km
  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Forum Beach - 4 min walk - 0.4 km
  • Cancun Interactive Aquarium - 4 min drive - 3.9 km
  • La Isla Shopping Mall - 5 min drive - 4.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk
  • ‪Casa Tequila - ‬5 min walk

About this property

Krystal Cancun

3.5-star beachfront resort near La Isla Shopping Mall, connected to the convention center
Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 5 meeting rooms available. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Cancun resort is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 4 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 270 for adults and MXN 135 for children
  • 4 restaurants
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • Fitness classes
  • Beach volleyball
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 36

Room amenities

Entertainment

  • 42-inch LED TV
  • Cable channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Eco-friendly toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Minibar

More

  • Connecting rooms available
  • Eco-friendly cleaning products provided
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Restaurant dining guide
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Cancun

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 270 for adults and MXN 135 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Krystal Cancun Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 492 out of 1280 reviews" "
Rating 8 - Good. 276 out of 1280 reviews" "
Rating 6 - Okay. 193 out of 1280 reviews" "
Rating 4 - Poor. 135 out of 1280 reviews" "
Rating 2 - Terrible. 184 out of 1280 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Priscila

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good place and staff
Stayed 4 nights in Aug 2024

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location was pretty convenient, I just think that our room was a little dated, our bed was a little worn out but we e love the location and the beach, the best beach for our liking.
Stayed 2 nights in Aug 2024

8/10 Good

Fernando

Travelled with partner
Liked: Cleanliness, amenities
Unpleased i was charged twice for breakfast i paid cash and was charged to the room. Other then that place is ok
Stayed 3 nights in Aug 2024

8/10 Good

Jorge

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

6/10 Okay

Angelo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location of the hotel is convenient. Restaursnts and attration near by
Stayed 7 nights in Aug 2024

10/10 Excellent

Brisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good. The hotel is near to restaurants and the color of the ocean is beautiful
Stayed 4 nights in Aug 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2024

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, amenities
Enjoyed my stay everything was conveniently located
Stayed 5 nights in Aug 2024

10/10 Excellent

Latte

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great! Better then hard rock Cancún lol
Stayed 1 night in Jul 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 5 nights in Jul 2024

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Estaba lloviendo mucho, y tenía muchas goteras por ende había “charcos “ por el pasillo al caminar a los cuartos. Todo lo demás excelente servicio,muy limpio y la playa muy hermosa, el personal muy amable y servicial.
Stayed 5 nights in Jun 2024

10/10 Excellent

mikee

Liked: Cleanliness
Stayed 2 nights in Jul 2024

2/10 Terrible

Ambar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Regina

Liked: Staff & service
Stayed 3 nights in Jul 2024

10/10 Excellent

RYAN

It was pretty great!
Stayed 3 nights in Jul 2024

2/10 Terrible

Kari

Stayed 1 night in Jul 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fanatastic Beach
Stayed 3 nights in Jul 2024

10/10 Excellent

Brittney

Stayed 4 nights in Apr 2024

6/10 Okay

Magdalena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is perfect but they need better communication with the customer because if you don’t ask they will charge you for stuff that you didn’t know and the beds are too small on the booking says queen size but in reality they are full size. Other than that everything good.
Stayed 4 nights in Jul 2024

2/10 Terrible

Elvira

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We found a big animal in the room
Stayed 4 nights in Jul 2024

4/10 Poor

Carolina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A bad experience… they don’t treat you the same if you do the reservation with Expedia or any others but with them. The Room didn’t have how to lock the balcony, the bathroom dirty, and the blankets also dirty. I requested towels for the beach and they said I had to wait because they were out of towels.
Stayed 1 night in Jul 2024

2/10 Terrible

Luis

Stayed 1 night in Jul 2024

8/10 Good

Nelson

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
AC problems.
Stayed 7 nights in Jul 2024

6/10 Okay

daisuke

Liked: Cleanliness
Stayed 3 nights in Jul 2024

8/10 Good

Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. Beach views are amazing. When booking w/ expedia they gift you or give you discounts on things.
Stayed 5 nights in Jul 2024