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Occidental Costa Cancún All Inclusive

3.5 star property
3.5-star beachfront property near Escénica Tower

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Photo gallery for Occidental Costa Cancún All Inclusive

Junior Studio Suite, Hot Tub, Ocean View
Outdoor pool, pool umbrellas, sun loungers
Exterior
View from room
Outdoor pool, pool umbrellas, sun loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Escénica Tower
    ‪4 min walk‬
  • Playa Tortugas
    ‪6 min walk‬
  • Langosta Beach
    ‪13 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Double Room, Terrace

Double Room, Terrace

Double Room, Terrace

  • 33.4 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room

  • 33.4 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for 2x2 interconnecting rooms

Free minibar, in-room safe, blackout drapes, iron/ironing board

2x2 interconnecting rooms

  • 33.4 sq m
  • Resort view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds OR 2 King Beds

View all photos for Double Room, Sea View

Double Room, Sea View

Double Room, Sea View

  • 33.4 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite, Hot Tub, Ocean View

Junior Studio Suite, Hot Tub, Ocean View

Junior Studio Suite, Hot Tub, Ocean View

  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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  • All-inclusive
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The price is CA $396
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About the area

Cancun

On the beach.With a stay at this Zona Hotelera property, you'll be within half a mile (1 km) of Escénica Tower and 2 miles (3 km) of Puerto Cancun Marina Town Center. Plaza 28 and La Sagrada Familia Parish are also within 6 miles (10 km).

What's nearby

  • Playa Tortugas - 6 min walk - 0.6 km
  • Langosta Beach - 13 min walk - 1.2 km
  • Puerto Cancun Marina Town Center - 3 min drive - 3.0 km
  • Plaza 28 - 6 min drive - 5.5 km
  • Tortuga Beach - 7 min drive - 3.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬8 min walk
  • ‪Carnitas Michoacán - ‬4 min walk
  • ‪Silk City - ‬12 min walk
  • ‪Los Chachalacos - ‬4 min walk
  • ‪Sirenas Raw Bar - ‬4 min walk

About this property

Occidental Costa Cancún All Inclusive

3.5-star beachfront property near Escénica Tower
Occidental Costa Cancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Occidental Costa Cancún All Inclusive like a children's club and an outdoor pool.

Free breakfast is served daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a steam room, a fitness center, and a garden. You'll have access to the outdoor pool at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 358 guestrooms or units
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1994
  • Buffet breakfast (free)
  • Deli
  • Supervised kid's activities (free)
  • Kid's club
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • 1 conference room
  • Bar by the pool
Occidental Costa Cancún All Inclusive offers 358 accommodations with free minibar items and safes. Plasma televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Family friendly

  • Access to nearby outdoor pool
  • Babysitting (surcharge)
  • Children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM–noon
  • 4 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • Access to nearby outdoor pool
  • Fitness classes
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch plasma TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Free rollaway beds

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Free minibar

More

  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental Costa Cancún All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Additional fees apply for use of the spa, motorized personal watercraft, and parasailing.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Barcelo All Inclusive Cancun
Barcelo Cancun All Inclusive
Barcelo Cancun Costa
Barcelo Costa
Barcelo Costa All Inclusive
Barcelo Costa Cancun
Occidental Costa Cancún All Inclusive All-inclusive property
Cancun Costa
Cancun Costa Barcelo
Costa Barcelo Cancun
Barcelo Costa Cancun Hotel Cancun
Barcelo Costa Cancun Mexico
Costa Real Cancun
Gran Costa Real
Occidental Costa Cancún All Inclusive Cancun
Occidental Costa Cancún Cancun
Occidental Costa Cancún
Occintal Costa Cancún Inclusi

Occidental Costa Cancún All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 998 out of 2383 reviews
Rating 8 - Good. 640 out of 2383 reviews
Rating 6 - Okay. 349 out of 2383 reviews
Rating 4 - Poor. 198 out of 2383 reviews
Rating 2 - Terrible. 198 out of 2383 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the price.

6/10 Okay

Juan Eduardo

Liked: Staff & service
Just don’t like the beach
Stayed 4 nights in Nov 2024

4/10 Poor

Jazmin

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
My recent check-in experience at a resort in Cancun was a series of disappointments and upsetting interactions, particularly with the front desk staff. I arrived with another group of friends, and we had requested to be placed in rooms close to each other. However, they placed our group in separate locations—our friends on the 3rd floor and us on the 2nd floor. To make matters worse, the room originally assigned to us had a strong, unbearable odor of paint that caused us physical discomfort, including headaches. We had to practically beg the staff to move us to a different room, which they begrudgingly did, placing us next door to our friends after initially claiming that no accommodations could be made. Unfortunately, the rudeness and lack of hospitality from the staff set the tone for the remainder of our stay. Once we settled into the new room, there were still basic necessities missing, like washcloths. When we requested them, we were told to come to the front desk instead of having them delivered to the room. It rained heavily during our stay, and the hallways began to reek of sewer, adding to the unpleasant environment. The worst part, however, was the blatant disrespect and what felt like discriminatory behavior from the staff throughout our stay. As Black women, we often felt ignored or treated with less priority compared to other guests. For instance, we noticed bartenders serving guests who arrived well after us while we were left waiting, even though we made it a
Stayed 3 nights in Jan 2025

4/10 Poor

Amy Kimberly

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I have stayed in Cancun 6 different times and this was the worst experience I have ever had. The check in took an excessive amount of time, no AC, and we could only could get reservations for dinner 2 nights with very tiny portions given of extremely low quality food. The buffet was awful, and there was absolutely NOTHING to do with my family at the property. We had to book excursions to fill time, and it was a terrible disappointment having spent so much money on the trip. There was no pool side service for food, and room service never answered when we called. Additionally, the food at the snack bar appeared to have been sitting there for days. If it was not for the bartenders, the trip would not have been tolerable.
Stayed 3 nights in Jan 2025

8/10 Good

Patricia J.

Stayed 3 nights in Nov 2024

10/10 Excellent

Rian

Liked: Cleanliness, staff & service, property conditions & facilities
The food and service were excellent. The room was nice. The pool area was great. Each morning for breakfast we were greeted warmly by. Vanilly, Alfredo and Carlos. Best service ever! Our favorite dinner was at Mexico, Lindo the Poc Chuc was amazing. Antonio was a great server. We will definitely stay again.
Stayed 7 nights in Nov 2024

10/10 Excellent

Rian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent. Our favorite was the Poc Chuc at Mexico Lindo. Shout out to Antonio graet server. At breakfast were always greeted warmly by Vanilly, Carlos, and Alfredo. Top notch service. We took a day trip to another hotel because it had a nicer beach, but within a few hours we missed the charm and hospitality of Occidental Costa Cancun. We will definitely stay there again!

10/10 Excellent

Veronika, Boynton Beach

Travelled with family
Liked: Amenities, property conditions & facilities
Very comfortable walking distance to everything- beach, restaurants, bars. Beautiful shows with professional actors, great people, very friendly atmosphere
Stayed 10 nights in Nov 2024

8/10 Good

Rajani

Liked: Cleanliness, staff & service
Staff, Servers & cleaning ladies were very helpful nice people .Some kind of weird smell inside the room. Only one swimming pool which makes the pool over crowded. Beach 👎
Stayed 5 nights in Nov 2024

10/10 Excellent

Yolanda, Fort Pierce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at a RIU property the week before staying at the Occidental Costa Cancun in November. I preferred quaintness of the Occidental, good nightly entertainment, drinks and great food choices. Had no trouble reserving a table in the specialty restaurants. Would stay here again because the price was right. Drawback was the sewage smell and noise of the city.
Stayed 6 nights in Nov 2024

6/10 Okay

Aleida E.

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Some rooms and amenities are worn or broken
Stayed 4 nights in Nov 2024

2/10 Terrible

erick

I made 2 reservations on Expedia the hotel refused to cancel 1 reservation. Even after multiple attempt made by different Expedia agents, the hotel either they won’t respond to emails or they will say to contact Expedia. I contacted the hotel manager shayla who told me they were not paid for one reservation however Expedia had sent me the receipt of paying the reservation that was to be canceled. Pedro another reservation manager has been frustrating the Expedia agent, he doesn’t respond to email and if he picks calls he keep lying he is busy. You don’t steal in an open day light. If you policy allows refund why frustrate the process especially if you were paid twice and refund process started 3 weeks before the stay. Hotel policy says if you cancel reservations before the day of stat you get refunded, Expedia started this process 3 weeks before the stay and hotel will not respond to emails and request. I have attached hotels response saying I contact them Expedia however Expedia says the hotel is frustrating their refund process. Who is telling the truth???
Stayed 8 nights in Nov 2024

10/10 Excellent

James B

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was absolutely awesome. It was the best vacation ever. Beautiful rooms pool and restaurants were great the food was so much more than I ever expected. This is the hotel to vacation.
Stayed 6 nights in Nov 2024

10/10 Excellent

Newton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonder hotel very safe and the food is good
Stayed 2 nights in Nov 2024

8/10 Good

Asim

Travelled with family and small children
I like the friendly stuff but front desk are terrible with no energy and happiness to do job.
Stayed 5 nights in Nov 2024

10/10 Excellent

Kaci

Liked: Cleanliness
So pretty
Stayed 4 nights in Oct 2024

6/10 Okay

Angeli Leann

Stayed 8 nights in Nov 2024

8/10 Good

Kurt

Liked: Cleanliness
Disliked: Property conditions & facilities
In the one seafood testaurant I needed a functioning receptacle by the only table I liked. It did not work. Two other rables nearby had half a receptacle each working. Ipointed this oug to a manager and to restaurant manager. A redoinding nothing was done for the whole week. My room had a broken switch, which got replaced in an hour.. I could not get any extension cord from hotel so I used my own. Not a glowing recommendation.for something THST would take 10 mi utes to fix.
Stayed 7 nights in Nov 2024

8/10 Good

Hoang Thanh Bao

Liked: Cleanliness, staff & service, property conditions & facilities
The bar and the beach view was the best.
Stayed 4 nights in Nov 2024

6/10 Okay

LINA MARIA ABELLA

Travelled with family
Liked: Cleanliness, staff & service
Limited dinnig
Stayed 5 nights in Nov 2024

8/10 Good

Alba

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very cordial, helpful, nice. No complaints here. It is a small resort but somehow has everything needed to have fun!
Stayed 3 nights in Nov 2024

10/10 Excellent

Jonty

Stayed 9 nights in Oct 2024

8/10 Good

Ernesto

Travelled with group
I like the pool and the restaurants, but the beach was very small and close to the cost , the water was green, just like a lake ,nothing like other beaches in Cancun
Stayed 7 nights in Nov 2024