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Sandos Cancún All Inclusive

4.5 star property
4.5-star beachfront property near Delfines Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sandos Cancún All Inclusive

2 bars/lounges, poolside bar
3 outdoor pools, pool umbrellas, sun loungers
View from property
Couples treatment rooms, steam room, Turkish bath, body treatments
Sandos Suite

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • All-inclusive
    All-inclusive
  • Hot tub
    Hot tub
  • Spa
    Spa

Explore the area

Map
Cancun, QROO
  • Ballenas Beach
    4 min walk
  • Aquaworld
    14 min walk
  • Luxury Avenue Shopping Mall
    15 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Room options

View all photos for Caribe Suite

Caribe Suite

Caribe Suite

  • 108 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Laguna suite

Laguna suite

Laguna suite

  • 84 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Ocean or Lagoon Partial View

Superior Room Ocean or Lagoon Partial View | Beach/ocean view

Superior Room Ocean or Lagoon Partial View

  • 42 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite | View from room

Sandos Suite

  • 74 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room Ocean or Lagoon Partial View with Balcony

Deluxe Room Ocean or Lagoon Partial View with Balcony

Deluxe Room Ocean or Lagoon Partial View with Balcony

  • 43.0 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Similar properties

Building design
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive
Pool
Breakfast included
All-inclusive
Spa
4.3 out of 5, Excellent, (669)
The price is CA $5,937
per night
CA $5,937 total
includes taxes & fees
5 Dec - 6 Dec
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

About the area

Cancun

Beachfront retreat .Your stay at this Zona Hotelera property places you within 3 miles (5 km) of La Isla Shopping Mall and Delfines Beach. Also, El Rey Ruins is within 3 miles (5 km) and Cancun Convention Center is within 6 miles (10 km).

What's nearby

  • La Isla Shopping Mall - 3 min drive - 2.3 km
  • El Rey Ruins - 5 min drive - 4.2 km
  • Delfines Beach - 6 min drive - 5.1 km
  • Cancun Convention Center - 7 min drive - 5.6 km
  • Tortuga Beach - 14 min drive - 8.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬2 min walk
  • ‪JW Marriott Lobby Bar - ‬8 min walk
  • ‪Porfirio's Cancun - ‬8 min walk
  • ‪Puerto Madero - ‬8 min walk
  • ‪Club 91 Lounge - ‬9 min walk

About this property

Sandos Cancún All Inclusive

4.5-star beachfront property near Delfines Beach
Sandos Cancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancún All Inclusive, and enjoy amenities like a health club and a spa tub.

Free breakfast is available daily. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a steam room, a garden, and a terrace. Self parking is free. A complete renovation of Sandos Cancún All Inclusive was completed in 2017.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 213 guestrooms or units
  • 8 levels
  • 5 dining venues
  • 2 bars or lounges
  • 6254 sq ft of conference space
  • 581 sq m of conference space
  • Built in 1998
  • Buffet breakfast (free)
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
Sandos Cancún All Inclusive offers 213 accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 5 restaurants
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Beach volleyball
  • Beach yoga
  • Fitness center
  • Sauna
  • Shopping
  • Spa services
  • Spa tub
  • Steam room
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch Smart TV
  • Cable channels
  • iPod dock

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Cancún All Inclusive

Children and extra beds

  • This property welcomes adults only.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Sandos Cancún All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 745 out of 1692 reviews" "
Rating 8 - Good. 426 out of 1692 reviews" "
Rating 6 - Okay. 269 out of 1692 reviews" "
Rating 4 - Poor. 122 out of 1692 reviews" "
Rating 2 - Terrible. 130 out of 1692 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Melba

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Jo Ann, Brigantine

Liked: Amenities
Very good
Stayed 5 nights in Nov 2024

2/10 Terrible

ismail

Disliked: Cleanliness, staff & service, amenities
Food wasn’t good at all and no transportationc
Stayed 3 nights in Aug 2024

6/10 Okay

Elena

Liked: Staff & service
Mixed Experience at Sandos Cancun_ I recently stayed at the Sandos Cancun, and my experience was a mixed bag. While some staff members went above and beyond to make our stay pleasant, there were some notable issues that marred our trip. The positives: Daniel, Daniela, Itzel, and Abraham, the entertainers, were fantastic! They kept us engaged and entertained by the pool, and their energy was infectious. Cesar, our server at the Italian restaurant, was exceptional, providing top-notch service and ensuring we enjoyed our meals. The food, overall, was delicious and satisfying. However, our stay was marred by some issues. Our room, which didn't have a balcony, felt outdated and in need of renovation. The towels provided were not freshly white, which was a bit disappointing. The biggest issue arose when we were sold show tickets to Coco Bongo through a third-party vendor at the hotel. When my friend fell ill and we couldn't attend the show, we were told we couldn't cancel the tickets. This felt like a scam, and we were forced to pay for a show we couldn't enjoy. The situation escalated to the point where we had to involve the police to be able to leave the hotel. To make matters worse, the front desk manager seemed unhelpful and appeared to be complicit in the ticketing issue. It was frustrating to feel like we were being taken advantage of, and their lack of assistance only added to our distress. Despite the friendly staff and good entertainmen our last day was
Stayed 7 nights in Aug 2024

4/10 Poor

Karolina Maria

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was my second visit in this hotel, but they didn't recognise this even when I've mentioned this on check in. I was excited to be back after 5 years. It was disappointing this time. The best thing about this place is staff. Polite a d hardworking, but clearly understaffed. Room wasn't clean, furniture, around tv and fridge dusty and some spilage which looked like been there for a while. Balcony door very hard to open. Pool with missed tiles and dirty water with sand inside. Didn't see anyone cleaning pool at all. Food average and not many choices.
Stayed 6 nights in Aug 2024

4/10 Poor

James Wesley McCarriher

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I booked this Hotel as a Adults only hotel. It wasn’t I have stayed here twice before. 2014 & 2016. All areas open to everyone. All liquor available to everyone. Now all about the exclusive time share club. They give you cheap liquor. Bar one is very tired and needs to be upgraded. Beach area unkept. I had to beg the activities Mgr for beach volleyball and he finally set up a net after 5 days in a terrible area if the beach. Firewood and debris in the playing field. No boundry tape like other resorts. He gave me a excuse about the turtles in the area. The turtles lay their eggs in May and June. They then transfer eggs to corner of property. Good entertainment at the pool during the day. But though needs to be resurfaced. Busted and missing tiles in all the 3 pools! Beware! Playing volleyball in the pool is very dangerous. This resort use to be one of the top 8 4 star hotels in Cancun. I would look elsewhere!
Stayed 7 nights in Aug 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beach and the pools and the spa was excellent
Stayed 3 nights in Aug 2024

6/10 Okay

Subrina

Travelled with partner
Liked: Cleanliness, staff & service
Property was clean. Immediately upon arrival we were offered to “upgrade” our room for more money. Food was average at best, difficult to get reservations for the non-buffet locations. Gym was old and could use some attention. Swim up bar was advertised, but not there. The pools were a great set up with lots of activities throughout the afternoon.
Stayed 4 nights in Aug 2024

10/10 Excellent

Dabita Thapa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Ambiance !!
Stayed 3 nights in Aug 2024

10/10 Excellent

Cassandra, Detroit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The drain in bathroom was a bit clogged.. other than that, i loved it. It was very clean, the staff was nice and the food was good.
Stayed 3 nights in Aug 2024

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar
Stayed 5 nights in Aug 2024

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, amenities
Good
Stayed 3 nights in Aug 2024

10/10 Excellent

Danilo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Jose Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better food options
Stayed 5 nights in Aug 2024

8/10 Good

Arturo

Travelled with family
I like the show snd services the beach and pool . The rooms need little upgrade but in general is good
Stayed 5 nights in Aug 2024

10/10 Excellent

Klaudjo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service in this hotel was beyond imagination!!
Stayed 6 nights in Aug 2024

8/10 Good

Milad

Liked: Cleanliness, amenities, property conditions & facilities
This resort is very quiet and clean, recommended for the elderly😊
Stayed 3 nights in Aug 2024

4/10 Poor

Jada

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Was not our best stay in Mexico. Hard to see how this is truly considered a VIP property. Our Expedia VIP status was not honored, staff was unorganized, and front desk hardly ever answered the phone. The property “app” didn’t work the majority of the time. Most of the gym equipment was broken. The first two days of the trip room was not fully cleaned by service. Bathroom in the room was subpar. Plumbing in the room stopped working one morning. We asked the property ahead of time to decorate and they did not.
Stayed 6 nights in Aug 2024

8/10 Good

Jennifer A

Travelled with partner
Liked: Staff & service, property conditions & facilities
So I came with my boyfriend, and this was my first all inclusive resort I've tried. I have to say for the most part I liked it. There were some parts I didn't like but I think maybe that isn't the resort's fault. The upselling culture is really pushy there at times, I think for a few of the staff it felt relentless, like they wanted to push and push a sale really hard. But that's how business works, so I understand. For example, I already had paid prior for VIP room so I was confused when the front desk tried to upgrade me for an extra 100 dollars, but then proceeded to give me the room anyway. I'm unsure why they tried to make me spend an extra 100. The food was okay, the Italian spot was where we liked the food the most. But the servers in every single restaurant were amazing! please tip them good! they work so hard to give you good service. We loved Cesar hahaha! The area was nice, we liked that there was bus transportation that we could take along Zone Hotelra. I would come back one day in the future for sure.
Stayed 5 nights in Aug 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Aug 2024

8/10 Good

Maria, Toppenish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the beach area was clean & beautiful!
Stayed 6 nights in Aug 2024

8/10 Good

Nermana

Travelled with family
Disliked: Amenities, property conditions & facilities
The food was great and the staff was kind and attentive! Rooms and property were outdated. Rooms could have been cleaner as well.
Stayed 5 nights in Aug 2024

6/10 Okay

Elizabeth

Travelled with family
Liked: Staff & service
Sadly wouldn’t return.
I found for the cost this hotel was disappointing. They also have an elite membership scheme I wasn’t aware of before booking. This meant certain areas and sunbeds were not accessible. I didn’t go on holiday to feel second class, it wasn’t very nice. Also, due to time difference we were up and out by the pool by 7am. At which point not one cabana was available. All had a towel or item of clothing on to reserve them. Often not used for most of the morning, sometimes all day. Just reserved by selfish people from the night before. We also went for breakfast one morning and despite all our things on the table and sunbeds either side, somebody saw fit to take the parasol which was much needed for my 8 year old. Not very impressed and wouldn’t return.
Stayed 4 nights in Jul 2024

8/10 Good

Lara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Frenkli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bad part we went there for all inclusive and they told us some drinks are not for us but only for Elite members
Stayed 6 nights in Aug 2024