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Sun Palace Cancun - Adults Only - All-inclusive

4.5 star property
4.5-star beachfront property near Delfines Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sun Palace Cancun - Adults Only - All-inclusive

3 outdoor pools, sun loungers
On the beach, white sand, sun loungers, beach umbrellas
Superior Two Bedroom Presidential Suite - Ocean View | View from room
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Superior Two Bedroom Presidential Suite - Ocean View

Reviews

9.2 out of 10

Wonderful

Guests liked:

Clean rooms, friendly staff, property condition

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • All-inclusive
  • Hot tub
  • Spa

Explore the area

Map
Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    1 min drive
  • Delfines Beach
    2 min drive
  • El Rey Ruins
    4 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    13 min drive

Room options

View all photos for Superior Junior Suite Ocean View - King Size Bed

Superior Junior Suite Ocean View - King Size Bed

Superior Junior Suite Ocean View - King Size Bed

  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Governor Suite Partial Ocean View - King Size Bed

Superior Governor Suite Partial Ocean View - King Size Bed

Superior Governor Suite Partial Ocean View - King Size Bed

  • 53 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Junior Suite Ocean View - Two Double Beds

Superior Junior Suite Ocean View - Two Double Beds

Superior Junior Suite Ocean View - Two Double Beds

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - King Size Bed

Superior Deluxe Ocean View - King Size Bed

Superior Deluxe Ocean View - King Size Bed

  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite - Ocean View

Superior Two Bedroom Presidential Suite - Ocean View

Superior Two Bedroom Presidential Suite - Ocean View

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

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Exterior

Hyatt Zilara Cancun - Adults Only - All Inclusive

Pool
Hot tub
All-inclusive
Spa
4.7 out of 5, Exceptional, (1949)
The price is CA $932
per night
CA $932 total
includes taxes & fees
17 Dec - 18 Dec
Hyatt Zilara Cancun - Adults Only - All Inclusive

About the area

Cancun

Beachside getaway.Your stay at this Zona Hotelera property places you within 2 miles (3 km) of Iberostar Cancun Golf Course and Delfines Beach. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Nichupté Lagoon are also within half a mile (1 km).

What's nearby

  • Iberostar Cancun Golf Course - 1 min drive - 1.3 km
  • Delfines Beach - 2 min drive - 2.0 km
  • El Rey Ruins - 4 min drive - 3.9 km
  • Ventura Park Cancun - 6 min drive - 6.5 km
  • Riviera Cancun Golf Resort - 8 min drive - 6.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 13 min drive

Restaurants

  • ‪Arena Sports Bar - ‬6 min walk
  • ‪Zai - ‬17 min walk
  • ‪Sun Palace - ‬1 min walk
  • ‪La Hacienda Restaurant - ‬5 min drive
  • ‪Soluna Bar - ‬5 min drive

About this property

Sun Palace Cancun - Adults Only - All-inclusive

4.5-star beachfront property near Delfines Beach
Sun Palace Cancun - Adults Only - All-inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sun Palace Cancun - Adults Only - All-inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a spa tub, a steam room, and a fitness center. You'll have access to the outdoor pool at a partner property. Self parking is free.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 247 guestrooms or units
  • 8 levels
  • 4 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Full breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Sun Palace Cancun - Adults Only - All-inclusive offers 247 accommodations with free minibar items and safes. Rooms open to balconies. Beds feature down comforters. Smart televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 7 AM–11:30 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 4 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • Access to nearby outdoor pool
  • Fitness center
  • Full-service spa
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille signage
  • Doorbell and phone notification
  • Elevator
  • Elevator door width (inches): 35
  • Front entrance ramp
  • Handrails in stairways
  • Stairway handrail height (inches): 39
  • Magnifying mirror
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • Cable/satellite channels
  • Premium channels
  • Smart TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free rollaway beds
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Free local calls
  • Iron/ironing board
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sun Palace Cancun - Adults Only - All-inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Sun
Sun Couples
Sun Palace Couples
Sun Palace Couples Only
Sun Palace Couples Only All Inclusive
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only Cancun
Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Palace Couples Cancun
Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
Sun Couples Inclusive inclusi

Sun Palace Cancun - Adults Only - All-inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 721 out of 1000 reviews" "
Rating 8 - Good. 176 out of 1000 reviews" "
Rating 6 - Okay. 65 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

George

Stayed 7 nights in Aug 2024

10/10 Excellent

NeShay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s breathtaking, amazing, beautiful and peaceful. I love everything about it. I didn’t even want to leave.
Stayed 3 nights in Aug 2024

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place but food was average.
Stayed 5 nights in Aug 2024

10/10 Excellent

Ruthie, Grapevine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay! The hotel is fabulous and the staff are incredibly kind and helpful. We loved our server Abel at the Italian restaurant! All the restaurants are delicious and we are foodies ❤️ it is such a relaxing hotel. The infinity pool looks over the ocean. We loved the sound of the waves from our room. We have already booked another visit for March!
Stayed 4 nights in Aug 2024

4/10 Poor

Daisha

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Sun Palace. The resort is immaculate, and the food is good. While there were a couple of things we didn't like, we found that we could always try something else, and by the second day, we knew how to order the food to our liking. The staff is unbelievable; they make you feel so welcome and take so much pride in their job, which translates to great service. We were invited to a welcome breakfast (member's club pitch) for a discount on our excursions, but we politely declined, and the staff never brought it up again. We were concerned that we were going to be bombarded by a timeshare pitch when we got there, but that was not the case. The drinks were great, and the pools were awesome. The beach had a lot of waves while we were there, so we went on an island excursion for a beach day. We would recommend this resort to all couples. Bring small bills to tip the staff; they really appreciate it.
Stayed 3 nights in Aug 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt totally pampered and enjoyed the quality drinks and food.
Stayed 5 nights in Aug 2024

10/10 Excellent

Amy E

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd time staying at Sun. It was just as much fun as the last time. The restaurants are amazing! The pools are clean! And the rooms are beautiful. Only downfall is resort credits you get for booking are only good for certain things, and the price above all of those certain things is astronomical. $700 for a couples massage? No way! But we will continue to visit Sun because we love everything else about it.
Stayed 5 nights in Aug 2024

10/10 Excellent

Jazmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and elegant when you walk in and they greeted me with a flower. Check in was easy and same with check out. The room was amazing so beautiful and view was amazing. The bar was great and the pools great. Everything was perfect and this was our first here and we were in love.
Stayed 4 nights in Aug 2024

6/10 Okay

Christopher, Boca Raton

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Needed better dining and the spa was God awful. They wanted 350 USD for a 80 minute massage .. in Mexico!!! That’s nuts
Stayed 1 night in Aug 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, relaxing, fun and romantic. We look forward to going to Sun Palace again. Beautiful location, incredible food, comfortable room, we loved this trip. Minor annoyance: they try to “sell” you on visiting and reviewing another property while you are there which was kind of annoying since they don’t take no for an answer easily, but it seems many of these places do that. Put that one complaint in a bubble, and book the trip!
Stayed 4 nights in Jul 2024

10/10 Excellent

Anna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros- The property was nice. The staff were nice, helpful and friendly. Thai Restaurant was my favourite. I enjoy the fun pool and activities at the pool. Cons- I didn’t like the staff constantly sale pitch for a Timeshare properly.
Stayed 3 nights in Aug 2024

6/10 Okay

Paul, Atlanta

Travelled with family
Liked: Cleanliness
The beach is filled with large rocks making it unsafe to swim there. We had to walk 15 minutes every day to find a safe swimming area. The hotel and Expedia said nothing about that on Expedia’s website. The Staff is annoying as they try to push relentlessly buying products from them to generate extra revenue for the hotel. Shops at the hotel are super overpriced, example: a spray can of sunscreen sells for $35, something you would buy for less than $10 in the U.S. Overall, not a good experience.
Stayed 3 nights in Aug 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed our time.............my wife and I will certainly come back
Stayed 4 nights in Jul 2024

10/10 Excellent

Alexander

Stayed 1 night in Jul 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying in Cancun Hotel Zone. We had “basic” room and thought it was excellent. Liked that everything was in one building. Pools overlooking beach were amazing. Beach was clean but couldn’t get in water b/c of boulders and waves. Food was excellent at every restaraunt.
Stayed 4 nights in Jul 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great hotel to stay at!
Stayed 5 nights in Jul 2024

10/10 Excellent

Karalee

Stayed 6 nights in Jul 2024

10/10 Excellent

Leosdani Gonzalez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que dias inolvidables pase en este gran hotel nos encanto lo recomendamos a full..el personal maravilloso se respira armonía en todo momento..la comida de show deliciosa el servicio a la habitación de lujo..volvere sin dudas pero esta ves lo are al le Bland me encanto y es de la misma cadena gracias por todo Sun Palace
Stayed 4 nights in Jul 2024

8/10 Good

Summer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful!! Very relaxing as it is adults only. I would say book directly through the resort as expedia(third party) does not care about your accommodation. I paid extra for insurance and didn’t receive money back for losing a day of my stay :(
Stayed 6 nights in Jul 2024

10/10 Excellent

Iris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing!!
Stayed 4 nights in Jul 2024

8/10 Good

FRANK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations but poor dining options.
Stayed 6 nights in Jul 2024

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and love that it is all inclusive. Two things that need improvement are: the food and the push to buy something more. The food was average and is the reason I wouldn’t return to the Sun Palace. Also, the frequency at which the staff would ask becoming a member or purchasing some kind of deal was too much.
Stayed 4 nights in Jul 2024

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If I could give Sun Palace more stars I would! It starts and ends with the staff. From the warm greeting on the day you check in through check out there was always a friendly face to answer questions and ensure your visit was perfect. The facility itself is very modern and every ocean view room is fantastic. Everything is clean and well kept. There's a phenomenal app for your phone that lets you do anything from restocking your refrigerator to making dinner reservations in any of the hotel restaurants. Speaking of which these restaurants are phenomenal! There are so many options with cuisines from around the world and there's pretty much an option to eat something no matter what time of day it may be. Our room was well stocked, the hot tub was perfect, balcony and view were outstanding. Being an all-inclusive adults only hotel meant there was a lot of alcohol available in and outside your room. The outdoor facilities are a step above and again I have to note that the staff is super attentive without being intrusive. You have a few smaller pools where things are quieter and then the main pool where a lot of the fun and action occurs. There is easy access to the beach with its pristine water though maybe only for the best swimmers to enter. Make sure you get up early at least one morning and see the dawn and sunrise over the ocean from the beach or your balcony. There's a lot more I could say but all of it would be positive. This is a can't miss hotel and we'll be back.
Stayed 5 nights in Jul 2024

10/10 Excellent

Kim, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t usually leave reviews but I read so many I thought I should contribute. We are early 50s looking for an adults only AI that isn’t a young 20 something party vibe but still fun. I have been to Cancun and Cozumel as well as Playa del Carmen all AIs. I have to say this is the nicest, cleanest, most updated resort I have been to. The food was excellent at all of the restaurants especially the Italian (Gabby was an excellent server) Thai, and Fuego although a bit warm because it’s all outside. The buffets were decent and my bf likes spicy and never added hot sauce to anything. The pools were busy but we always found chairs even if we went down after 11. The staff was always attentive. My only complaint was that the beach was very narrow and not swimmable. I have stayed at the top of the seven previously and am use to calmer waters. There was no high pressure pitches at any point although it was offered. The only reason I wouldn’t return is that I like to be in the ocean more.
Stayed 7 nights in Jul 2024