Host didn't enter the check in, wifi info etc onto my account prior to arriving despite my requesting it. He met us at entrance , quickly told me the code but was impatient while I asked him to repeat it while I wrote it down. He didn't make sure the tv and wifi worked properly so we had to call him back. Worst by far was the neglected and run down state of the flat and it had not been cleaned at all. It was disgusting! Myy daughter used wet wipes to clean the plastic dining table for instance and they were black, as were her feet when she wiped them. This was immediately after he left. We will list everything in a formal complaint when we go home. After we complained about the dirt he sent a cleaner to wash the floors. The terracw is a very nice area but no mention was made in the description about the difficult to use spiral staircase, nor that adults couldn't sit up there in the evenings if children are in bed. The Pierre et Vacances resort itself, their outside spaces and the pools are excellent. But they could not make up for our very bad experience of the flat itself and the seemingly inept and incompetent host. By the second night we couldn't cope with the experience any more and I found other accommodation to move to, where I paid only 200 euros more for a week for a spacious CLEAN, well maibtained 2 bedroom apartment with fully fitted kitchen and 2 bedrooms. The stay there was a 50th birthday trip for my daughter as she and my young grandson love swimming.